Post on 25-Feb-2018
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T I U C H U N Q U C G I A
TCVN 7782 : 2014
ISO 15189 : 2012
Xut b !" 1
#H$NG TH% NGHI&' ( T) * (U C+U V,
CH-T ./NG V NNG .3C
'6 ! ! bt6 ; * #t6u!
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TCVN
TCVN 7782 : 2014
2
TCVN 7782:2014
'D !D
TE
.F6 6"u 5
.F6 E6J6tK6Lu
M1 #K= 6 P@DE 7
2 T6 !6Lu 6LR 7
TKut E KEK 7
4 (Wu "u
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48 G66
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59 CjE b^ hft
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T6Wu Ku ?
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!i K =lt tZ K[ jE K KK tK TCVN ISO|I}C 17011 teK f P?Wu "u D tK
^6 J6 @KdE tKe EK6L= ? tf
T6Wu Ku ? hKjE K= ;w DE K P =D eK K[E Kv tu? K6W 6L
P@ [E P ?Wu"u \ t6Wu Ku ? \ @KdE tKe EK6L= ? tf EK ! @KdE tKe EK6L= P@[E ?Wu "u
E !i hs tKut ?Wu "u KL tK^E
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T6Wu Ku ?
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8
\ E !i t6f KK P K6L= D D tK
2
T ;^ K bP z!t 6t!{
T ;^ K bP Eu? K6= z6t6! 6t!{
aKE hft
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D tKv K =lt te hKjE ^6 q[E hKP \ hKE tK= K6fu tK tKeKK`@ Kp ^6 J6 tnE t_FE
K`@ D tK
CH TH%CH 2: aKE tK= K6fu tK @KD tKul !6 =Ru b "u
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7
Xrt EK6L= zq=6t6{
T@ K`@ P tK tP K= =D eK qP K E6P t K P t_E \ =lttKul teK
CH TH%CH 1: TE =lt ;^ Ku?W EK ze D K_ 6 ;6K{v qrt EK6L= ! tbl Kt lE \ =lt ;^
@Kr@ tKwv
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ISO 9000:2007
TCVN 7782: 2014
10
11
#KdE qrt EK6L= ? tf z=6! !bt? |!66! !bt?{
#KdE qrt EK6L= kE K 6L qrt EK6L= ;6K Kv 6 ;6Kv =6 KKv K Kv =6 K
Ku?ft Kv Ku?ft Kv !Y ;6Kv tf b Kv bLK Kv 6 tu? K qrt EK6L= P=Ru bLK @K=
!? tn p tK E_F6 K= =D eK uE @ tKjE t6 K Pv
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14
QuP txK ;u qrt EK6L= z@;tBq=6t6 @;;;{
G66 Ku @K teK z@;t!?t6! @K;{
QuP txK t6f@ ;u 6L qrt EK6L= b Eo= q= qrt hft
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Ku b Ew6 tJ6v K _` t6f@ Kv b6 @KdE tKe EK6L= J6 =D eK qrtEK6L=
17
QuP txK z@;;{
T@ K`@ P Kt lE !6W
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TCVN 7782: 2014
12
20
HL tK^E
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#KdE qrt EK6L= bW E6 p6 =Ru _` Ew6 f qrt EK6L=
CH TH%CH : #KdE qrt EK6L= tK= K6fu ! @KdE qrt EK6L= _` !]K !iK Ew6 =Ru K =Ru
f qrt EK6L= K hK6 P qrt EK6L= tK_FE E? hKjE tK tKi K6L
_` #KdE qrt EK6L= tK=K6fu ? hKP J6 @KdE qrt EK6L= tK b Eo= K D ? tf jE lEv@KP@ ?v ;E ! uE tK_ K
=lt p ; tuE t= z"u ]{ = 6L Ew6 =Ru ! tK ?Wu "u tZ K[ KtK
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tKi K6L
CH TH%CH 1: TKut E _` h6= t qP K _` ;w DE K =lt txK tEt_pE [E
CH TH%CH 2: V6L h6= t qP K tK b Eo= P Kt lE K_:
B teK tP tK @K_pE @KP@ hKP~
B ; ;PK =lt
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tP lE hKP tK K K_E t6Wu i tJ6 Kt !_`E jE 6L \ K~
{ hK6 P quE lt t6= !`6 eK K tK tKx P quE lt ? @K6 _`jE b^ =lt
PK lE ]6 tKeK K`@~
{ P tK\ tD tKeK K`@ = b E K 6W qw !Y P =Ru !? tn E_F6v=j K tK6
K6 tK P ?Wu "u @KP@ !ut K6L KK~
{ u? tx 6L b =t tKjE t6
4114 T_E hK|@KdE qrt EK6L=
#KdE qrt EK6L= @K6 _` 6u KK b6 =lt K K6u E_F6 E!i tPK K6L=
_` \?
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KK KeKv p ; @KD D K= ; ;[ hKc lE oE bLK K P KuE [E
] P tKc tKu KeK tK[v hK6 ?Wu "u~
{ = b ;^ !_`E K 6W tKeK K`@ _` E6P Dv t tK ?Wu "u
E !iuE @ P K D @KdE qrt EK6L= ? tf P@ [E Ku "u ?Wu "u \ E_F6;w DE~
{ = b 6L tKi K6L KeK ;PK Kt !_`E~
{ tKi K6L =j6 t_FE @KdE qrt EK6L= t tK E J6 P tKiKK t^t P ?Wu
"u tKeK K`@~
TCVN 7782:2014
15
>{ E 6 td K_ =lt tKK 6W E@ @K" tE l6 E K 6W ? tf KP p ; _`
@KD D hK6 tK tKeK K`@~
E{ = b _ P t_ != ;E !6W
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!{ E6P= ;Pt tt P jE 6L tE @KdE qrt EK6L= qP K P tKjEt6 !6W
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K{ = b E tt K ;i u E !i tKi K6L P K6L= D _` @KjE zq=
51M{~
6{ = b ; P Euo !i tKeK K`@ zq= 51v 52 5{ tK
t6f KK P KtlE t_J qrt EK6L=v qrt EK6L= ;u qrt EK6L= zq= 54v 55 57{
4122 NKu "u \ E_F6 ;w DE
.]K @KdE qrt EK6L= @K6 = b E P K D \ @KdE qrtEK6L=v b Eo=
K D t_ K D E66 P@v P@ [E P Ku "u \ bLK K KEE_F6 ;w DE
K D \ @KdE qrt EK6L= zq= tKW= 44 414{
412 CKeK ;PK Kt !_`E.]K @KdE qrt EK6L= @K6 qP K =D eK \ KL tK^E
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.]K @KdE qrt EK6L= @K6 = b E 6L KK K KL tK^E
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4127 NE_F6
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{ =j t u t P =^6
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KK K_ =lt @K" \ KL tK^E
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K{ CP t6 !6Lu @K6 _` q= qrt K h @ Kt J6 t" ;ut = b EKE R u? tx
;i @Kk K`@ J6 =D eK
6{ CP t6 !6Lu !6 tKF6 _` h6= ;Pt _` EK6 E? PK u ! !6 tKF6
{ %t Kt =lt b ; \ t6 !6Lu !6 tKF6 _` h6= ;Pt @K6 _` !_u !6 tE =lthKE tKF6
E6
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{ aKPK KE E_F6 ;w DE @K6 _` tKjE bP =6 ;6 hKP ; J6tKc tKu tP
lE f hft { #K6 6L R f =6 jE 6L _` @KdE qrt EK6L= Ku? tJ6 @KdEqrt EK6L= tK=
K6fu K K t_
CH TH%CH 1: aKPK KE E_F6 ;w DE tK b Eo= P bP ; !=;Ev tZ K[ K= ; ;[
hKcv tZ K[ K p
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K K_E
45 Xrt EK6L= tKi K6L b6 @KdE qrt EK6L= tK= K6fu
451 .i K PK E6P @KdE qrt EK6L= tK= K6fu K t_
#KdE qrt EK6L= @K6 tK\ tD E b !i K PK E6PP @KdE qrt EK6L=
tK= K6fu K t_ qrt EK6L=v KE E_F6 _ P Y h6f 6 E66P tKw EK6L=
@K[ t@ tE =6 !K i
TK\ tD @K6 = b P 6u h6L _J6 ? _` P@ [E
{ #KdE qrt EK6L=v J6 ;i oE Y \ E_F6 ;w DE P K D @KdE qrtEK6L= hK6 tKeK
K`@v tPK K6L= !i K @KdE qrt EK6L= tK= K6fu K t_ v tK 6
Kt !_`EtKi K6L = b @KdE qrt EK6L= tK= K6fu K K t_ \ E !itKi K6L
P qrt EK6L= tK ?Wu "u
b{ CP tKc tKu J6 P @KdE qrt EK6L= tK= K6fu t_ _` q= qrt PK E6P K
h = b E P l6 uE !6W
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aK6 @KdE qrt EK6L= Ew6 =Ru Ku b bP Pv tKx @K6 _ tt P ?fu t^" tK6ft tE
bP P hft
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_` u? tx
TKjE t6 =u KE @K6 =j t P ?Wu "u ^6 J6 ; @K= K K D _`=u
#KdE qrt EK6L= @K6 E6P= ;Pt 6L tKi K6L \ P K uE @ = b
E P K DK ; @K= =u P@ [E @Kk K`@ J6 P t6Wu Ke ] Wu
47 gK D t_
#KdE qrt EK6L= @K6 ;m@ qf@ t Z6 J6 E_F6 ;w DE K D qrtEK6L= KE
;u:
{ t_ 6L !i K P qrt EK6L= ;w DE P K Dv b Eo= !6=Ru ?Wu "u
TCVN 7782:20142
zq= tKW= 54{v K K != ;E P E6J6 K \
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#KdE qrt EK6L= @K6 =lt tK\ tD E b K b6ft
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bP P h6= t K[E Kv P q= qrt \ !]K @KdE qrt EK6L=v PKE6P l6 bl
bW E6
aK6 qP K _` ;i hKjE @Kk K`@ tE
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#KdE qrt EK6L= @K6 qP K KK lE !6 bc Eu?W K E? ;i hKjE@Kk K`@ t6=
K= E En ;i qut K6L \ KE CP KK lE @KdE En @K6t_pE q[E J6 tP
lE \ P t6= #KdE qrt EK6L= @K6 =lt tK\ tD E b :
{ q= qrt P !6Lu tKjE t6 \ @KdE qrt EK6L= qP K p6 ;i hKjE@Kk K`@ t6=
tK to t6~
b{ qP K Eu?W K \ ;i hKjE @Kk K`@ t6= ~
TCVN 7782:2014
25
{ PK E6P ;i " tK6ft \ KK lE @KdE En E K 6L qut K6L\ ;i hKjE
@Kk K`@~
{ qP K tKi K6L KK lE @KdE En " tK6ft~
{ EK6 !6 P hft { q= qrt !6 K6Lu !i \ KK lE @KdE En ] tKi K6L
CH TH%CH: HK lE @KdE En ! =lt
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lE PK E6Pv KK lE hKm @KD KK lE @KdE Env K_ ]_` Wu tE KeK
;PK Kt !_`E P =D t6Wu Kt !_`E CP KK lE 6 t6f _` K_JE P !K i
_u t6W Kt i tW P PK E6P \6 CP hf KK KK lE 6 t6f@K6 _` t6
hK6v EK6 tKK b tKi K6L =lt PK tKeK K`@ H6Lu !i \ PKK lE tKi K6L
_` qP K tKjE
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tK^E
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6{ Ko ;p b _E tK6ft bv b Eo= P Ko ;p K6Lu Ku l6 bl bW E6~
{ P K[ E K6Lu Ku Ku? Z6 P tK= ;^~
h{ Ko ;p h6= ;Pt Kt !_`E~
!{ Ko ;p P bt tK_FE KK lE _` tKi K6L~
={ Ko ;p P ;i ^ KK lE _` tKi K6L~
{ Ko ;p
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txK K t` _` t6f KK tK =lt PK tK[ P@ [E Ku "u ?Wu "u \KE E_F6
;w DE~
b{ = b ;i @Kk K`@ J6 KL tK^E
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28
tKu tK@ P KK lE _` tKi K6L
4144 CP qut \ K 6W
.]K @KdE qrt EK6L= @K6 hKu?f hKeK K 6W E E@ Y h6f 6t6f P hKe K
K D \ @KdE qrt EK6L= CP qut ; _` PK E6Pv tKi K6L fu tKeKK`@ @K Ko6
!6 K K 6W Ho ;p P qut KK lE tKi K6L \ !]K @K6 _`u? tx
4145 PK E6P l6 bl
#KdE qrt EK6L= @K6 tKi K6L P ul PK E6P l6 bl tK tKF6 E6 ] _`KK K
qP K q= P Kt lE tE KL tK^E
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.i K PK E6P 6W t6f KK PK E6P @K6 = b teK hKPK
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QuP txK h6= t P K ;^ Kt !_`E @K6 _` KK Kv tE b Eo=6L tK6ft !@ P
=D t6Wuv @K_pE @KP@ !uv E66 tKeKv P E6J6 Kv hf KK KK lE !_FE tKF6 E6
tKi K6LCP K ;^ ? @K6 _` q= qrt !6 K h = b K KE t6f@ tD @KkK`@
CH TH%CH 1: CP K ;^ Kt !_`E tK 6 P
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4151 aKP6
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f KL tK^E
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_` K tKK tE =lt hKE tKF6 E6 qP K
5 (Wu "u hs tKut
51 NK ;i
511 aKP6
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TCVN 7782: 2014
2
#KdE qrt EK6L= @K6 uE @ P hK t K tt P K 6W bEo= P !K i
;u:
{ KL tK^E
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{ q= qrt P Ko ;p jE 6L~
{ PK E6P hs E E66 { tKi K6L qrt EK6L= tW P =Ru _` uE @ b6Ltv e D K_P =Ru _` qrt
EK6L= t_J ?v t !6Lu ; ;PK !6W @KdEv K P =Ru K6
CH TH%CH 2: V6L PK E6P E !i PK E6P Ku?W =j " _` tK6ft hf6WE @Kk K`@ J6 =D
eK
517 X= qrt hft
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CP Ko ;p ? @K6 ; K KE E_F6 !6W
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p ; KeK \ @KdE qrt EK6L= fu v e D qrt EK6L= KK t6 K KbLK K z#OCT{
_J6 ;i
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K_E f Kt !_`E \ hft
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CH TH%CH: 'lt 6 hK_ i tK " P tK6ft b tKeK K`@ K 6L Ko6 ;[~ tK P@ DE P
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K =[ l K6 6 \ tf b =Pu P 6 ;6K tv @K teK !6Lu tn P@K [E E66 txK ti q=
qrt P hft
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CH TH%CH: (Wu "u ? _` P@ DE ^6 J6: P tK6ft b _` ;w DEtE @KdE qrt EK6L=v tK6ft b
K =_` K tK6ft b _` ;w DE hft K`@ K P tK6ft b 6 lE \ P p
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Ku t_J @K6 _` @ Kt KeK qP~
>{ P b6L @KP@ t E En ;i 6u KK K E6 = tK != =tK6Lu !i P
hft
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8
aK6 tK6ft b b !6v @K6 EnE Kt lE EK6 K] E #KdE qrt EK6L= @K6= b E
tK6ft b !6 hKjE _` ;w DE K f hK6 _` ;w K _` tK K6L bE6L h6= t
P t6Wu Ke K@ K ]
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E{ P K_JE R \ K ; qut~
K{ Ko ;p qP K ;i EK6L= tKu b "u \ tK6ft b ;w DE hK6tK6ft b _` K@
@KdE qrt EK6L=~
6{ tKi K6L b _E hf KK b _E @KdE En~
{ Ko ;p teK E \ tK6ft b K= qP K ;i tKeK K`@ ;w DE \ tK6ftb~
h{ KcE K K ;i ^v tK? Z6 K ;w K tK6ft b
Ho ;p teK E _` @ 6= { " b Eo= b ; \ P bP P|E6?K[E K \
tt P !" K6Lu Ku |K h6= K b Eo= E? tKPEv tKF6 E6 hft
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\ K ; qut
52 TKu^ tKw t t_ t6Wu K B h6= t EK6L= tKu
'6 jE tK[ =J6 \ P bl h6t qrt EK6L= ;i tK? Z6 P !6tKu^ tKw K
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EK6L= NKE Ko ;p ? @K6 b Eo=v K_E hKjE E6J6 Kv KE =D ;u:
{ K E tKu^ tKw K t t_ t6Wu K~
b{ tW K ; qut =] ;^ `t K ;^ !j~
{ tKjE t6 !6W KL J6 E_F6 uE @ K K ; qut~
{ E? Kv E? Kft Kv E? _ ;w DE v fu tKv E? t !6Lu_` _
hKc6 ;w DE~
{ 6u h6L hK6 K ze D: _` K@ K K b K_ KcE{~
>{ P K_JE R \ K ; qut~
E{ Ko ;p qP K ;i K@ K b "u \ tKu^ tKw K t t_ t6Wu K K ;wDE~
K{ Ko ;p teK E qP K ;i tKeK K`@ ;w DE tKu^ tKw K tt_ t6Wu K hK6 _
;w DE
aK6 @KdE qrt EK6L= ;w DE tKu^ tKw ] _` @K Kf K ; qut tE@KdE qrt EK6L= tKx
Ko ;p @K6 b Eo=v E6 P tKjE t6 tWv K R f E_F6 K KE E_F6tKi K6L ;i
Ku b E? Ku b
54 QuP txK t_J qrt EK6L=
541 aKP6
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{ P qrt EK6L= _` uE @ b6 @KdE qrt EK6L= b Eo=v fu tKeK K`@vtKjE t6 !6W
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54 TKjE t6 b6u =Ru ?Wu "u
y6u =Ru ?Wu "u K b 6L tw t_pE _pE " @K6 K t^E KP l6 uEv K_E
hKjE E6J6 K :
{ K E bLK K b Eo= E6J6 teKv E? ;6K K !6W !| te \bLK K
K E p Kt bLK K~
CH TH%CH: NK E u? Kt b Eo= K K bE K P6 |K KK ;^ K_ ;^ bLK
6L K ;^ ;[ hKc P K
b{ tW K K E u? Kt hKP \ bP ;sv tuE t= ? tf K E_F6 _`\?
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CH TH%CH: gE b6u =Ru ?Wu "u ze D E 6L tw K E6?{ PK tK[t Z6 P ?Wu "u
J6 @KdE qrt EK6L= " _` qP K bE 6L tK !u J6 E_F6 ;w DE PK D \ @KdE
qrt EK6L=#KdE qrt EK6L= @K6 tK\ tD E b !6W
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pv " ;i E66 tKeK K6 t6ft Kpv tE =lt ;^ t_FE K`@v @K6 ;i oE YbE b
TE KE t_FE K`@ hK @ ;i oE Y hKjE tK tKi K6L _`vtE KE K K
? tK K@ K _` tKi K6L P tK\ tD " tK6ftv =6 ! KE !`6Kt K bLK
K
CH TH%CH 2 #K6 ;i 6WE t_ @Kk K`@ tE
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DE tKu^ ztKF6 E6 \ !6u u^6 kEv tKF6 E6 nE ;w DE tKu^{v !?=Ru tK P
hKE tKF6 E6 K tK tKF6 E6 K t_Jv ~
{ P K_JE R !? =Ru =Pu b "u P =Ru hKjE @K6 =Pu kE J6 =j
t DE DK[ =Ru b "u P @KD h6L " tK6ft hKP~
{ tE t_FE K`@ P =Ru b "u _` tKu tK@ ! =lt @K" \ tKiKK != ;E tKx
tKjE t6 P K_JE R !6W
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{ tE hKE tKF6 E6 @Kk K`@ J6 teK Kt \ qrt EK6L= _` ?Wu "u
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{ Tt P =Ru K _` @K6 EK6 ;Z t6f@ Kv b6u =Ru EK6 t6f txKjE 6Lv =P?
teK K KL tK^E tK ^6 K6fu _` hKP NE? tKPE tKF6 E6 t6f@K |K
E hY =Ru @K6 _` EK6 !6 Nfu tKv u K6Lu K b6ft E_F6 K =RuE _`
EK6 !6
{ NE_F6 _` \?
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55 QuP txK qrt EK6L=
551 .i Kv h6= t qP K qP K E6P t ;w DE \
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#KdE qrt EK6L= @K6 !@ tKK b P
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aK6 KE tK? Z6 ^6 J6
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#KdE qrt EK6L= @K6 q= qrt f l hKjE = b hK6 6 E66 PE6P t 6 !_`E _`
TK ?Wu "u tWv @KdE qrt EK6L= @K6 ; _J !_`E l hKjE = b K KE
E_F6 ;w DE @KdE qrt EK6L=aK6 P qrt EK6L= b Eo= =lt b_J K_E hKjE bP P E6P t 6 !_`E _` tKx @KdE
qrt EK6L= @K6 teK tP l hKjE = b \ b_J tE t_FE K`@ eK tE 6L
PK E6P l t6 ? \
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qrt EK6L= = tK K P tE KL tK^E qrt EK6L= aK6KE qu K_JE K_ ?
_` EK6 K tKx @KdE qrt EK6L= @K6 EK6 !6 P KK lE @KdE En _`tKi K6L
CH TH%CH: CP hs tKut tK^E hW hKjE tK^E hW K h6= ;Pt
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t bl
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#KdE qrt EK6L= hKjE _` tK= hK P =Ru ; ;PK !6W @KdE K= hKEK P !" qrt
EK6L= t_J hK6 txK !6Luv = k 6L ? tK tK_FE qu?W _`tKi K6L J6 P =Ru
bLK @K=5M4 PK E6P hft
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hKP Ku ^6 J6 kE ^6 t_`E ze D E!u;{ hK6 P @K_pE @KP@ qrtEK6L= b tK? Z6
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P hft
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hKu?f P \ K
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={ K b6ft P qrt EK6L= _` tKi K6L K_ ! =lt @K" \ =ltEK6W [u K K_pE
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bP P hft
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CH TH%CH CP =D q= qrt hK6 tKi K6L !i K ti lE bP P bEo= KE tK? Z6 tn E6P
TCVN 7782:2014
55
t t_J \ bLK K _` ?Wu "u q= qrt E6P t _` ?Wu "u ;i tK6L@ b6 K 6W @KdE qrt
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>{ _` tu? tx tK @K_pE tK[ = b teK t \ !6Lu tKjE t6 b Eo=
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522 TKw EK6L= K@ K tKu^ tKw t
t_ t6Wu K
75 S @K= uE @ K D QuP txK t_J h6= t|qrt EK6L=
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851 C6 t6f !6W tD 412 C6 t6f !6W tD
852 HK lE hKm @KD 410 HK lE hKm @KD
85 HK lE @KdE En 411 HK lE @KdE En
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411 HK lE hKm @KD 410 HK lE hKm @KD
412 HK lE @KdE En 411 HK lE @KdE En
41 a6= ;Pt Ko ;p 41 a6= ;Pt Ko ;p
414 PK E6P l6 bl 414 PK E6P l6 bl
415 X= qrt \ !]K 415 X= qrt PK E6P
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54 #K_pE @KP@ tKw EK6L=v K6Lu Ku qP 55 QuP txK h6= t
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K E6P t ;w DE \ @K_pE @KP@
55 TK6ft b 5 TK6ft b @KdE tKe EK6L=v tKu^ tKw
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58 Qu !Y =Ru tKw EK6L= K6Lu Ku
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27 }.BNAG}Hv 'v H}UCav Cv aA..N}v A 'A(NAgv v Qu!6t? S?;t=; >'6!
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