Insert own photo

Insert a photograph that fills the slide and place it furthest back (rght-click and select “send to back”). Then remove the sample photo! (select an press “delete”)

Going rogue with your methods – or what happens when you let a non-user loose in the library INGELA WAHLGREN, ÅSA FORSBERG, LUND UNIVERSITY LIBRARY

Our study

• Aim: create decision basis for developing the library space• Mixed methods

– Focus groups– LibQual comments– Interviews– Graffiti board– Observations– Cognitive mapping– Touchstone tours

Touchstone tours and going rogue

• Contextual inquiry• Idea during planning stage – what if we could find a

complete noob? • Seize the opportunity

Lessons learned

• Few respondents/participants can give many insights• Ask people in person – higher response rate• Takes effort/time and/or luck to find non users

Thank you and Happy Midsummer!

• Ingela.wahlgren@ub.lu.se • @ingyplingy