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INDEX

Asignación de Asientos / Boarding 2 Puerta Cerrada / Doors Closed 2 Bienvenida y Presentación / Welcome and Presentation 3 Vuelo Demorado / Delayed Flight 3 Demostración de Seguridad / Safety Demo 4

• Cinturón de Seguridad / Seat Belts 4

• Salidas de Emergencia / Emergency Exits 5

• Máscaras de Oxígeno / Oxygen Masks 6

• Chalecos Salvavidas / Life Vests 6

• Tarjetas de Seguridad, Luces y Timbres de Llamado / Safety Cards, Call Buttons and Reading Lights

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Prohibición de Fumar / Non-Smoking 7 Aparatos Electrónicos en Modo Avión / Electronic Devices in Airplane Mode 8 Antes de Despegar / Before Take-Off 8 Remoción Generadores Químicos de Oxígeno / Oxygen Generators 9 Señal de Cinturones Encendido - Apagado / Seatbelts Sign On - Off 9 Uso de los Baños / Lavatory Use 9 Turbulencia / Turbulence 10 Instrucciones para el Descenso / Descent 10 Preparación para el Aterrizaje / Before Landing 11 Llegada al Destino / Arrival 12 Vuelos Llegando a Estados Unidos / Arrival at USA 13 Conexiones Nacionales e Internacionales / Connections at El Dorado 13 Desembarque en Posiciones Satelitales / Remote Parking Position 13

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Boarding

Good morning / afternoon / evening ladies and gentlemen.

You’re boarding Avianca’s flight _____ (operated by TACA/ LACSA/TACA PERÚ,

code share with ____________) to ____________ (with a stopover in

_____________ city/airport).

On your boarding card you will find the row number and seat letter. Please, keep

in mind that letters ___ and ___ correspond to window seats and ___ and ___ to the

aisle. The carry-on luggage must be stowed and locked.

To expedite the boarding, we ask you to please take your seat as soon as possible.

Doors closed

Ladies and gentlemen:

The main door has been closed. We invite you to pay attention to the crew’s

instructions.

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Welcome and Presentation

Good morning / afternoon / evening ladies and gentlemen.

Avianca, a Star Alliance member, captain _____________, first officer _________,

cabin purser ____________, who is speaking, and all the crew welcome you aboard

this Avianca flight __________(operated by TACA/LACSA/TACA PERÚ, code share

with _______) to __________ (city) and connections. The flight time will be ___

hour(s) and ___ minutes.

We would like to extend a special welcome to all members of LifeMiles.

Delayed Flight

Good morning / afternoon / evening ladies and gentlemen.

Avianca, a Star Alliance member, captain _________, first officer _________, cabin purser

_________, who is speaking, and all the crew welcome you aboard this Avianca flight

__________ (operated by TACA/LACSA/TACA PERÚ, code share with __________) to

__________ and connections. The flight time will be ___ hour(s) and ___ minutes.

We regret to inform you that this flight is delayed due to __________ (ver anexos,

tabla de demoras). We apologize for any inconvenience this may cause you.

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Safety Demo

Your safety is important to us. We invite you to observe the safety demonstration.

Seat Belts

To fasten your seat belt, insert the tab into the buckle and adjust it by pulling the

strap. To unfasten it, lift the metal plate on top of the buckle.

Please keep your seatbelt fastened while seated and always while the seatbelt sign is on.

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Emergency Exits

This _________ has:

In case of evacuation, lighting strips on the floor (and lights under the seats) will

guide you to the exits. Please locate your nearest exit. It may be behind you.

ATR 4 emergency exits, 2 doors in the rear and 2 forward windows for land and water evacuation.

EMB-190 6 emergency exits, 4 equipped with slides for evacuation on land and 3 life rafts for water landings located 2 forward and 1aft.

A-318/319 6 emergency exits, all equipped with slides for evacuation on land and 3 life rafts for water landings located forward and aft.

A-319 CON TOBOGANES BALSA

6 emergency exits, all equipped with slides for evacuation on land and 4 life rafts for water landings located forward and aft.

A-319 SIN BALSAS (AEROGAL) 6 emergency exits, all equipped with slides for evacuation on land.

A-320

8 emergency exits, all of them with access to slides for evacuation on

land. 4 of these are equipped with life rafts for water landings, located

forward and aft.

A-321 8 emergency exits, all equipped with slides for evacuation on land. 4 of these are equipped with life rafts for water landings, located forward and aft, with 2 additional rafts at the rear.

A-321 SHARKLETS 8 emergency exits, all equipped with slides for evacuation on land. 4 of these are equipped with life rafts for water landings, located forward and aft, with 1 additional raft at the middle.

A-330 8 emergency exits, all equipped with slides for evacuation on land. 6 of these are equipped with life rafts for water landings.

B-787 8 emergency exits, all equipped with a slide/raft for land and water evacuation.

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Oxygen Masks

In case of a loss of air pressure, an oxygen mask will drop down from the service

unit above your seat. To use it:

AIRBUS / ATR / EMBRAER

Pull it towards you and place it over your nose and mouth. Pass the elastic

band around your head, adjust it by pulling the ends, and breathe normally.

Oxygen will be flowing through the mask even if the bag does not inflate.

BOEING

Reach for the nearest mask or pull the red streamer. Place the mask over

your nose and mouth, pass the elastic band around your head, and inhale

to activate the oxygen flow.

Put your mask on first before helping anyone who needs assistance. Do not remove

the mask until instructed by a crew member.

Life Vests

A life vest is located under or beside your seat. To use it, pass your head through

the opening, secure the strap around your waist and fasten it at the front. Adjust it by

pulling on the belt.

Do not inflate your life vest inside the aircraft. Once outside, inflate the vest by pulling on the

red tab or blowing into the tubes. A locator light will activate when in contact with water.

Removing life vests from the aircraft is penalized by the authorities.

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Safety Cards, Call Buttons and Reading Lights

In the seatback pocket in front of you, you will find a safety information card, we

advise you to read it before take-off.

AIRBUS / ATR / EMBRAER

In the service unit above your seat (and in the handset),

BOEING In the handset,

you will find a reading light and call button to ask for assistance.

Non-Smoking Sign

In accordance with aviation regulations, smoking is forbidden, including electronic

cigarettes.

Tampering with smoke detectors is penalized by the authorities since it puts the

safety of the flight at risk. Thank you for your attention.

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Electronic Devices

From this moment, electronic devices equipped with airplane mode must be

selected to this option. Additionally check the Wi-Fi system is deactivated. Devices

not equipped with this feature, must be turned off.

Before Take-Off

For take-off make sure your seatbelt is fastened and adjusted, your seatback is in

the upright position, the carry-on luggage stowed and locked, (the window shade

open) and tray table stowed. (Handsets, footrests, cup holders, and hooks must be

stowed and locked).

(For your safety, fold the blankets and place them in the seatback pocket or behind your back.)

We remind you that all electronic devices must be in airplane mode; if not equipped with

this feature, they must be turned off. Avianca and this crew hope you enjoy this flight.

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Oxygen Generators

Lavatories are not equipped with supplementary oxygen. In case you hear the

command “Hale y use la máscara”, get out of the lavatory, reach for the nearest

mask and follow the crew’s instructions.

We thank you for your understanding.

Seatbelt Sign

ON:

Please remain seated with your seatbelt fastened.

OFF:

We recommend you to keep your seatbelt fastened even when the seatbelt sign is off.

Lavatory Use

The lavatory/lavatories is/are located in the middle/rear of the aircraft. Those located

at the front are for business class passengers.

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Turbulence

Ladies and Gentlemen:

We are entering into a turbulent zone, therefore normal service (and duty free sales)

will be temporarily suspended.

We ask you to please remain seated with your seatbelt fastened and the use of

lavatories is not allowed.

Descent

We are descending into _______________ airport in _______________ (city).

Please stow your hand luggage, return to your seat and fasten your seatbelt.

The local time is ____ and the temperature on the ground is ____ degrees (°C/°F).

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Before Landing

For landing, make sure your seatbelt is fastened and adjusted, your seatback is in the

upright position, the carry-on luggage stowed and locked, (your window shade open), and

tray table stowed. (Handsets, footrests, cup holders, and hooks must be stowed and

locked). We remind you that all electronic devices must be in airplane mode.

(For your safety, fold the blankets and place them in the seatback pocket or behind your back.)

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Arrival

Welcome to ____________ (city/airport).

For your safety and in accordance with regulations, you should remain seated with your

seatbelt fastened. The overhead bins should remain closed (and the handset stowed)

until the aircraft comes to a complete stop and the captain turns off the seatbelt sign.

From now on all electronic devices can be used without any restriction.

Our ground staff in the terminal will be available to help you with any connections or

baggage claim requests.

Please remember to take all your personal belongings with you.

It has been a pleasure to have you onboard today. We hope to see you again on

your return flight or other journeys.

Thank you for flying with Avianca, a Star Alliance member.

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Arrival at USA

If you have a connecting flight within the United States, you should go through

immigration, collect your luggage and clear customs before heading to your airline’s

connection counter.

Connections at El Dorado

Passengers who are continuing their journey to either domestic or international

destinations with Avianca, or one of our partner airlines, should make their way to

our connections counter.

Those passengers who are continuing their journey with other airlines should collect

their luggage and make their way to your airline’s counter.

Remote Parking Position

We have been assigned a remote parking position. A transfer bus will be available to

take you to the terminal.

Please wait for the next service. Thank you for your cooperation.