Aaron GuerreroAstoria, NY | cell: 347-935-5618 | a.guerreromedia@gmail.com

EDUCATION Hunter College – New York, NY

Bachelor of Arts in Media Studies May 2018

RELATED EXPERIENCE Carter Hotel –New York, NY Aug. 2013 – Dec. 2014

Front Desk Agent

Greet and register guests in a 500+ room hotel using Room Masters software, memorizing faces

and names to ensure personalized service throughout guest stays.

Spoke with guests in a friendly, warm manner making them feel welcome to the hotel.

Interacted with other departments to ensure that guest’s needs are satisfied.

Posted charges, compute bill, collected payments, and made changes for guests.

Answered incoming calls and directed the caller to the appropriate person. 

Provided guests with directions and information regarding the local area while also possessed

fluent knowledge of the city and geography of surrounding areas.

Lincoln Hospital – Bronx, NY Jul. 2012 – Apr. 2013

Medical Clerk

Initiated the medical records by creating and processing the patient care record folder.

Maintained record availability by processing charts into the department.

Maintained continuity of work operations by documenting and communicating actions,

irregularities, and continuing needs.

Maintained patient records information confidential.

Served and protected the hospital community by adhering to professional standards, hospital

policies and procedures, federal, state, and local requirements.

Scheduled appointments for clients and conducted follow ups via telephone.

SKILLS: MS Word, MS PowerPoint, Room Masters, Bilingual (English & Spanish), Windows

Movie Maker, Facebook, Instagram and Twitter