Experience mapping presentation
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EXPERIENCE MAPPING
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Transcript of Experience mapping presentation
EXPERIENCE MAPPING
Experience mapping is a strategic process of capturing and communicating complex
customer interactions. The activity of mapping builds knowledge and consensus
across your organization, and the map helps build seamless customer
experiences.
Experience mapping is a strategic process of capturing and communicating complex
customer interactions. The activity of mapping builds knowledge and consensus
across your organization, and the map helps build seamless customer
experiences.
Experience mapping is a strategic process of capturing and communicating complex
customer interactions. The activity of mapping builds knowledge and consensus
across your organization, and the map helps build seamless customer
experiences.
Experience mapping is a strategic process of capturing and communicating complex
customer interactions. The activity of mapping builds knowledge and consensus
across your organization, and the map helps build seamless customer
experiences.
TROUBLE SPOT
LOW POINT
HIGH POINT
ADAPTIVE PATH'S GUIDE TO
EXPERIENCE MAPPING
TROUBLE SPOT
LOW POINT
HIGH POINT
ADAPTIVE PATH'S GUIDE TO
EXPERIENCE MAPPING
TROUBLE SPOT
LOW POINT
HIGH POINT
ADAPTIVE PATH'S GUIDE TO
EXPERIENCE MAPPING
• 20 Minutes - Individually define each element of the developer experience
• 20 Minutes - Synthesize Ideas into one flow, create “experience line”
• 20 Minutes - Identify Opportunities
