Presenters ▸ Samantha Brown▸ Sayed Naderi▸ Zaved Hazrat

▸ 7383347▸ 10002967

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Problem 2 Scripts

Ethical Theory -

Utitaliarism

Recomendations

Problem 1 Google+

Ethical Theory Plurarist

Recomendations

Problem 3Monitoring

Google Branch Melbourne

Google Organisational

Culture

Google

Recomendations

Brief Description - Google

GoogleGoogle was founded larry page and sergey bring on setpember 4th 1998 17 years ago.Google is an american multinational company specializing in Internet-related services and products. These include online advertising technologies, google search, cloud computing and software. (Wiki 2016)

Some of Google’s Products: Gmail Google Search Google Maps Google Docs Google Chrome Youtube (yes google owns

youtube hence those annoying ads)

Orgnisational Culture - Google

Google hires people who are smart and determined and they favour ability over experince. The organisation strives to maintain an open culture with its office's and cafes designed to encourage interactions, spark ideas and to ensure fun between “Googlers” within the office and around the world. (Google 2016)

Google Branch -

Melbourne

265 Burke Road Hawthorn , 3175

Melbourne Victoria

Case Study - Google

▸ Contacted by the HRM Manager of Google Australia to identity and diagnose the problem at their Google Branch in Melbourne

▸ Also provide them with solutions to retain their employees

Three Problems Identified

▸ Google +

▸ Scripted Lines

▸ Monitoring

Introduction

“Google+ is a initiative of google to make it easier for employees to socialise outside of work. However a only a handful created an account.

Problem One – Google+

An Email was sent out on Saturday 8th Feburary urging all staff to create an account and post a status update, however first employee to do so wrote “I cant believe we’re expeted to do this on the weekends – this is bullshit!”

Google+ - Conflicts

Inconvience

Having to socialise with colleagues outside of work on a weekend

Comes in between their leisure time

Google+ Competition

Employees would rather use Facebook

The functions of google+ has been outshined by Facebook and LinkedIn

Pluralist Perspective▸ Pluralist perspective is best stated as

when an organisations wants to achieve good employee relations it first musts acknowldge that various groups of employees have different requirements and make different demands. (Giles 1989, p.131)

▸ This theory would greatly help Google realise that its workplace is composed of diverse sets of beliefs ,values, attitudes and behaviours.

▸ Gives ample chance for employees to voice their opinions

Recomendations

Reward System

Can organise a point reward system that ensures whoever is daily active on google+ can win points that can lead to awards

Make it Optional

If employees know that its optional they will be more inclined to stay

Add Similar Functions to

Facebook

Messenger app

Promote Contests

Problem Two – Template Script

One of two sentences on what the case study said

Then say the two major concerns

▸ “We provided a script for her to use to greet her team members”

▸ “Received the highest number of resignations in any Google office in one day”

Template Scripts - Conflict▸ It is not always the ‘right’ thing to do

▸ Simple interaction like greetings should be natural

▸ The environment and the interactions seem forced and not genuine

▸ Scripts are better implemented when directed towards customers aimed at products, even then there are issues

Ethical theory - Utilitarianism

Utilitarianism“In utilitarianism business principle holds the morally right course of action in any situation is the one that produces the greatest balance of benefits over harms for everyone affected. So long as a course of action produces maximum benefits for everyone, utilitarianism does not care whether the benefits are produced by lies, manipulation, or coercion.”(Thinking and managing economics: Business ethics: A utilitarian views of greater good, n.d)

Recommendations – Template Scripts

Role Playing

Engage traines by allowing them to act out situations to get a better understanding of expectations and to develop communicating skills

Story Telling

Allow trainees to participate by sharing stories (personal or fictional)

Meet and Greet Training

Exercises

Allow trainees 5 – 10 minutes to introduce themselves to their department and collegues

Problem Three – Monitoring

Google decided to Monitor its lunch line waiting time, they hired behavioral scientists to determine optimal lunch line waiting time.

Two major concerns

Flooded with complaints

Employees kept out of the loop

Conflicts – Monitoring

Conflicts

Below Is a list of drawbacks to monitoring in the workplace

Google employees outraged at monitoring Increased level of stress Decreased job satisfaction Decreased work quality life Lost of trust between employees and

organisation(Yerby

2013)

Recommendations – Monitoring

Solutions

Use of computerized monitoring system to determine optimal lunch line

Trust employees

Do survey to get employees opinions on waiting in the lunch line

Let employees know that its in their best interest and that of the organisation

Conclusion

YellowIs the color of gold, butter and ripe lemons. In the spectrum of visible light, yellow is found between green and orange.

YellowIs the color of gold, butter and ripe lemons. In the spectrum of visible light, yellow is found between green and orange.

BlueIs the colour of the clear sky and the deep sea. It is located between violet and green on the optical spectrum.

RedIs the color of blood, and because of this it has historically been associated with sacrifice, danger and courage.

RedIs the color of blood, and because of this it has historically been associated with sacrifice, danger and courage.

BlueIs the colour of the clear sky and the deep sea. It is located between violet and green on the optical spectrum.

THANKS!Any questions?You can find Us at the backrow :D

References▸ Giles, A. (1989) ‘Industrial relations theory, the state, and

politics.’ In Theories and concepts in comparative industrial relations. ed by K. Barbash. South Carolina: Univ. of South Carolina Press.

▸ Anon 2016, "Google", Wikipedia, viewed 1 May, 2016, <https://en.wikipedia.org/wiki/Google>.

▸ Anon 2016, "Our culture – Company – Google", Google.com.au, viewed 1 May, 2016, <https://www.google.com.au/about/company/facts/culture/>.

▸ Thinking And Managing Economics: Business Ethics: A Utilitarian Views Of Greater Good".Thinking-economist.com. N.p., 2016. Web. 29 Apr. 2016.

▸  Yerby, J 2013, "Legal and Ethical Issues of Employee Monitoring", Online Journal of Applied Knowledge Management, vol. 1, no. 2, pp. 46 - 48.