JORGE R. VALVERDEEl Paso, Texas

Mobile: (915) 269-7533 Email: jval31@yahoo.comwww.linkedin.com/pub/jorge-valverde/7/782/39a/

SUMMARY OF QUALIFICATIONS

Information system manager with more than a decade of experience and progressive responsibilities in the field of information technology, managing computer networks, entering data and database administration, configuring, troubleshooting and repairing computer servers and personal computer systems (hardware and software), as well as administering and maintaining a Norstar telephone system and CISCO IP phones at division and headquarter locations. Three years’ experience serving the student body of Columbia University of New York in computer-related matters. Teaching experience in a classroom environment while being employed as an instructor at LaGuardia Community College, as a substitute teacher at different grade levels, both in New York City, and currently as a computer and CPR instructor at Kaplan College in El Paso, Texas. Attended Teacher’s College of Columbia University of NY where I enrolled in courses on instructional technology and media. Recently completed my Master of Science degree in Information Technology at Kaplan University. Speak, read and write Spanish fluently.

SKILLS, CERTIFICATIONS AND HONORS

Hardware: Servers, desktop and laptop computers, digital copiers, printers, scanners, Norstar phone system, CISCO IP phones, switches, routers, firewalls, mobile devices, and a variety of network equipment and other peripherals.

Software: Microsoft Office Pro (various versions), Association/membership management database application, Citrix Metaframe and Presentation Sever, 2Point Messenger FAXserve, various backup software applications, various antivirus and antispyware suites, IBM Client Access 400, Microsoft Exchange Server, a variety of graphic editors and PDF converters, Oracle VirtualBox, Testout LabSim suite.

Platforms: Microsoft Windows Server and Active Directory, Microsoft Windows Terminal Server, Microsoft Windows, CLI/DOS, IBM AS400.

Certifications And Honors: CompTIA A+ Certification. TestOut Network-Pro Certification. TestOut PC-Pro Certification. CompTIA

Authorized Academy Partner. InfraGard member. American Heart Association Basic Life Support (CPR) Certified Instructor and Healthcare Provider. 2011 Teacher of the Year. Former president of college student association, and member of student government. Certificates of achievement. Army Achievement Medal.

PROFESSIONAL EXPERIENCE

2009 - Present Instructor – Brightwood College; El Paso, TX

Prepare and conduct lectures in a classroom environment on various computer/IT related topics, on subjects in the customer service and help desk fields, as well as on Basic Life Support for Healthcare Providers (CPR/AED). Provide hands-on instructions on computer hardware, software and troubleshooting. Utilize LabSim simulation software from TestOut to instruct and offer students additional hands-on training. Provide tutoring sessions and direct periods of instruction on subjects such as Mathematics, and English Grammar. Monitor students’ attendance. Distribute and grade assignments and examinations. Assist staff and faculty with computer-related issues.

1998 – 2009 Director of Management Information Systems – Greater El Paso Chamber of Commerce; El Paso, TX

Responsible for the operation, maintenance, administration, management and upgrade of the Chamber’s computer/network and telecommunication/phone systems (at the client and server levels) in both Windows and IBM-AS400 environments. Initiated and coordinated purchase and service/maintenance agreements with software and hardware vendors utilizing budgeted funds and grants. Resolved computer related problems affecting individual staff members and/or the overall functioning of the Chamber’s computer network. Researched and tested new technology in the computer field that will benefit the staff’s performance and assist them in accomplishing their duties. Trained Chamber’s staff. Designed and developed written documentation regarding policy/regulations on the operation, maintenance, administration, management of the Chamber’s computer system.

Accomplishments

Researched, planned and coordinated the upgrade of our membership/association management database system from a stand-alone internal program to a web-based application to track and manage member and prospect information, interactions, relationships, events, financial transactions, purchases, invoices.

Researched, planned and documented all necessary material for the future upgrade of the audio/video capability of our conference rooms to transform them into a multimedia facility that will provide our staff and members with an interactive easy-to-use A/V environment.

Prepared and tracked annual technology budget for the entire organization.

Developed internal technical documentation for reference and training purposes and conducted periodic training sessions resulting in self-improvement and increased computer usage proficiency among employees.

Researched, planned and upgraded our time and attendance system from an outdated stand-alone system using manual time clocks and sheets to a network-based digital system that provided our accounting department faster and more efficient tracking and processing of employee work hours and payroll transactions.

Planned and coordinated the upgrade of our building automation system from a no-longer-supported stand-alone system to a web-based application with a diagram-based user interface from which all building management functions can be accessed and controlled. Reconfigured router and network settings accordingly so that the application can be securely accessed from any place with internet connectivity.

Coordinated and assisted in the upgrade of our entire internal telephone system from an analog-based Centrex and hardware PBX to a VoIP outsourced center. Coordinated the implementation of a WLAN.

Planned, proposed and implemented a server based network solution using Citrix Server and Microsoft Terminal Server which resulted in the consolidation of computing resources, simplified management, and access for employees of software applications and data from anywhere at any time.

Upgraded Microsoft Windows Server versions and fax server (FAXserve 8.0), configuring email, file, print, DHCP and fax servers on new hardware resulting in 100% increased capacity, output, and employee efficiency.

Improved the overall efficiency of the network by upgrading routers and switches, and implementing broadband connections.

Proposed and implemented a new LAN at a secondary site including remote connectivity with main site via a dedicated point-to-point T1 line and routers. Later, reconfigured this connectivity by implementing a VPN.

Successfully planned and executed Y2K computer system upgrades at the client and server levels, while implementing a network communication system using internet access through cable modem, email and file servers through MS Exchange 5.5 and Win-NT 4.0 respectively, and a fax server through FAXserve 5.0.

1995 – 1998 Computer Operations Coordinator – Columbia University; New York, NY

Responsible for all aspects of operation, maintenance, management, installation and security of computer facilities and equipment on campus. Assisted students in computer facilities with hardware/software- related questions and problems. Ordered and arranged delivery of equipment and supplies. Supervised team of technicians.

Accomplishments

Examined and evaluated potential sites for computer classrooms.

Assembled new computer classrooms of various sizes consisting of networked PC’s and printers serving the entire student body.

Implemented a web site with an on-line campus map listing various computer resources available at Columbia University, providing the ability for students to locate computer rooms and terminals more efficiently and faster.

EDUCATION

2014 Kaplan University – El Paso, TX

Master of Science in Information Technology – Information Security and Assurance

1997 Columbia University – New York. NY

Courses in Instructional Technology and Media

1994 Herbert H. Lehman College – Bronx, NY

Bachelor of Science in Computer and Management

1990 Monroe College – Bronx, NY

Associate of Science in Computer Science

MILITARY

1985 – 1994 United States Army & United States Army Reserve – Honorable Discharge

Established, maintained, inventoried and managed supply section for military unit. Attended and completed Supply Specialist, PLDC (Platoon Leader Development Course) and Airborne training schools. Trained in combat MOS (Military Occupational Specialty) as a 19D Cavalry Scout. Served in CONUS (Continental United States) and abroad (Germany)