Mohamed Mohamed Rabea

Date of Birth : Aug 26, 1990

: +2 01000450800

: 7amada.rabea@Gmail.com

Marital Status : Single Nationality : Egyptian

Military Service: postponed

Objective: Seeking a challenging IT lead position with a reputable organization that can utilize my significant experience and Education in the field of IT.

Professional Experience: SPEED Ahmed Hassan Co. IT Operations Senior Technical Support Oct /13 - Present

Responsible for 3 branches regarding all Technical problems.

Responsible for All Hardware inquiries across the Company.

Managing all IT department contracts.

Responsible to hire new Technical support for open and new vacancies

Fetching monthly reports regarding technical support performance from helpdesk system.

Managing company new projects regarding hardware requirements and implementing new branches

infrastructure.

Support System Team, Network Team and Application Team in projects.

Communicate frequently with team members.

Delegate duties to Team members.

Performing yearly action plan.

Making sure that the action plan is on the track.

Managing All IT Operation Team projects.

Supervising all hardware assets and IT warehouse.

Qualifications Summary

• 5 years’ experience as an IT & IT Operations Engineer. • Expert in Microsoft: MCITP. • Expert in Microsoft: MCSA Certified, MCSE Certified. • Expert in Kaspersky endpoint security • Experienced in design, assemble, test, install digital hardware and peripheral devices and

communications equipment, and to evaluate hardware and software to make recommendations regarding its use and modification.

• Strong organization & Team management skills, highly inspired & self-driven, ability to prioritize, multi-task, and thrive in a dynamic team environment.

• Good team player with ability to work in groups. • Strong communication skills in both the English & Arabic languages. • Good in logical & analytical thinking methodology. • Extremely hard worker with focus on reaching team objectives.

Mohamed Mohamed Rabea (Page 2 of 3)

Technical responsibilities

Responsible for managing, configuring Kaspersky system center servers

Managing and configuring File servers.

Adjusting and determining all computers software’s should be installed on the computer.

Configuring PDA’s Software and Sales buzz application.

Management applications' back office software

Supporting of DC {GP, AD...etc.}, DNS, DHCP, Firewall issues.

TEData Technical Support Feb. /13- Oct. /13

Manages and maintains local area network (LAN), including network hardware (Servers, Printers, and other peripherals), Telephony System and Applications

-Troubleshoot hardware, software and network equipment.

-Installing/configuring new computers, IP telephones, software and applications, projectors, printers, wireless access points, and other equipment’s as needed.

-Computer viruses and security.

-Technical support via phone, email or in person.

-Connect and set up hardware.

-Troubleshooting printers/scanners/copiers/projectors.

-Support, handle and troubleshoot all mail and domains problem related to DNS and hosting issues, also all real IPs problems.

-Support, handle and troubleshoot all ADSL problems with TEData customers via phone..

Monitoring/Office Server Administration:

Monitor the operations for all office server (Windows 2008 and Exchange).

Manage user accounts, Internet access& Access to other resource.

Perform daily health check on all IT systems and report any failure or issue on the system to the on call engineers.

Alfa Market

IT Operation Engineer Sep. /12 - Feb 13

Maintenance and supporting of all workstation's hardware, software and applications issues.

Maintenance and supporting of all Handhelds' hardware, software and application issues.

Troubleshooting all IT issues related to our company business.

Mohamed Mohamed Rabea (Page 3 of 3)

Technical Responsibilities: • Responsible for administrating and upgrading Kaspersky endpoint security for 8 branches • Responsible for administrating Mange Engine Helpdesk for all technology staff and clients • Responsible for administrating Linux Mail Gateway • Responsible for print servers (Xerox work center printers)

Fricool Co.

Technical Support May /10-July/12

Install The New PC’s, Printers, Scanners and Accessories Tools

Test the Software Installation and general Hardware support & Troubleshooting.

Responsible for technical and network issues for the branch

Installs, configures and upgrades operating systems and software programs.

Cabling process and Network designing

Installs, assembles and configures computers, routers, network infrastructure

Responsible for setting Exam Rooms for IELTS test and Placement Test

Education:

• 2008-2012 Bachelor of computer science , Modern Academy, Graduation project grade: Excellent • Diploma Computer Science at Cairo university

• Soft skills: May 2010: Communication skills June 2010: Customer Handling Oct 2011: IT Coaching

• Additional Training & courses:

• CCNA • CCNP ( Self Study ) • MCITP (Microsoft Certified IT professional) • MCSA 2012 Certified :

1. Installing and Configuring Windows Server 2012 ( Pass ) 2. Administering Windows Server 2012 ( Pass ) 3. Configuring Advanced Windows Server 2012 Services ( Pass ) • MCSE 2012 Certified :

1. Core Solutions of Microsoft Exchange Server 2013 ( Pass )

2. Advanced Solutions of Microsoft Exchange Server 2013 ( Pending )

Languages:

• Arabic – Mother tongue • English – Good speaking & Writing