Modulo de Apoyo

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PROGRAMA DE INGENIERÍA DE SISTEMAS DISEÑO DE SITIOS WEB ORLANDO PUENTES ANDRADE

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Modulo de Apoyo

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PROPÓSITOS • Fundamentar los conocimientos básicos en la programación para Internet. • �'0'&,-'.�'�$!(�#(-<",'%-#(�0'.'�$'�&!;0.#%(,?%R�'0.#F#%(,?%�"#�$!(�&!%&#0-!(�0.!0,!(�

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,"#%-,1,&'.$!�#%�(<�#%-!.%!�&!;!��%@#%,#.!��.!@.';'"!.���METAS Al terminar el curso Programación en Internet, el estudiante: • Identificará las tecnologías propias de la Programación en Internet. • Reconocerá la fundamentación teórica y conceptual de la Programación en

Internet� • Podrá tomar decisiones sobre la solución de problemas las cuales serán

aplicadas en el basto campo de Internet����

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�OBJETIVOS • Que el estudiante fundamente teóricamente la concepción de la Programación

para Internet • Que el estudiante diferencie y decida sobre las tecnologías a aplicar en la

solución de problemas. • Que el estudiante evalué e interprete algorítmicamente los diseños de la

programación para Internet �COMPETENCIAS • El estudiante podrá desarrollar Sitios Web que satisfagan las necesidades del

usuario. • El estudiante podrá administrar y dar mantenimiento a los WebSite

(WebMaster) • El estudiante podrá evaluar Sitios Web y dar recomendaciones concretas. ���

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Según los resultados, el usuario decide que hacer. Por ejemplo, si no hay resultados, el usuario puede realizar una nueva búsqueda mediante otra pregunta, o puede dejarlo. Si la búsqueda no produce los resultados esperados, también pueden realizar una nueva búsqueda. Cuando la búsqueda proporciona demasiados resultados, el usuario intentara mejorar el criterio de búsqueda y puede que seleccione algunos de los documentos obtenidos como resultado de la búsqueda para examinarlos. Aunque puede haber muchas variaciones en los resultados, básicamente, el usuario decide entre examinar algunos de los resultados, volver a realizar o refinar la búsqueda o, simple-mente, marcharse. Es importante tener una visión global de esto y no olvidarlo cuando se diseña una facilidad de búsqueda. Mas adelante, en este capítulo, ofreceremos sugerencias teóricas y practicas para el diseño, para ocuparse de cada uno de las fases por las que pasa el usuario durante el proceso de búsqueda. Sin embargo, antes, le explicaremos, de forma somera, como funcionan los motores de búsqueda. �3871984=168?9�>6�592�=9?9B62�>6�KT2O36>4�

Cómo funcionan los motores de búsqueda? En primer lugar, reúnen un gran número de páginas fuera de la Web mediante un proceso denominado spidering. A continuación, se catalogan las páginas recogidas para averiguar de qué tratan. Finalmente, se prepara una página de búsqueda para que los usuarios puedan hacer allí sus preguntas y ver que información esta relacionada con ellas. Una buena analogía de este proceso es pensar que los motores de búsqueda preparan el mayor montón de heno posible; luego, intenta organizar el heno de alguna manera, y, finalmente, el usuario intenta localizar la proverbial aguja en el montón de heno (información) resultante introduciendo una pregunta en una página de búsqueda.

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Cada día, la Web crece más. No se conoce el verdadero tamaño de la Web, y no hay ninguna duda de que estará creciendo mientras lee esta frase. En un determinado momento, se añaden y se retiran numerosos documentos. La recopilación de todas las páginas y mantenerlas actualizadas supone un trabajo importante. Los usuarios quieren saber que motor de búsqueda es el que cubre mas parte de la Web, pero la verdad es que, actualmente, incluso los motores de búsqueda mayor, solo contienen, aproximadamente, un tercio de los documentos en línea. Algunos solo incluyen un pequeño porcentaje. Esto puede cambiar en el futuro, pero, por ahora, este contento, porque no todo esta incluido en estas listas. El maremagnun de información resultante empeoraría las cosas. La mayoría de los motores de búsqueda utilizan programas llamados spiders, Dbots o gathers para recopilar páginas de la Web y catalogarlas. Utilizaremos el término «spider» para referirnos a cualquier programa que se utilice para recopilar páginas Web. Los spiders comienzan con un cierto numero de direcciones URL, propuestas por la gente que quiere estar en su lista, o formando direcciones URL de los nombres de dominio listados en el registro de nombre de dominio. Cuando el spider visita las diversas direcciones de la lista, guarda las páginas, o partes de ellas, para analizarlas y busca los vínculos para seguirlos. Por ejemplo, si el spider visita la dirección URL http://www.democompany.com, podría encontrar vínculos que parten de esta página y decidir seguirlos. No todos los motores de búsqueda listan las páginas situadas muy en el interior del sitio, pero la mayoría suelen seguir los vínculos —esencialmente desde las páginas que disponen de buenos vínculos o que poseen mucho contenido. �8>6V4>9�>6�542�CN:1842�

Lo siguiente que hace un motor de búsqueda es intentar determinar en que página esta. A esta operación se la suele llamar indexing (indexado). Cada motor de búsqueda utiliza un sistema distinto, pero, básicamente, un indexador mira varios componentes de la página, incluyendo posiblemente su <TITLE>, los contenidos de sus etiquetas <META>. Comentarios, títulos de los vínculos, texto de los titulares y el texto principal. A partir de esta información tratara de descifrar el contenido de la página. Cada uno de los aspectos de una página podría tener distinta importancia y, dentro del texto real, también habrá que tener en cuenta la posición o la frecuencia de diversas palabras. Sin embargo, al motor de búsqueda no le interesa todo el contenido de la página. Por ejemplo, las palabras de parada son palabras que ignora un motor de

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busqueda, generalmente porque se supone que son tan comunes que contienen poca información útil. Ejemplos de «palabras de parada» podrían ser «el», «una», «uno», etc. La mayoría de los motores de búsqueda tienen algunas palabras de parada, pero algunos, como AltaVista, afirman que listan incluso palabras de parada como «el». Aunque la utilización de palabras de parada puede mejorar un motor de búsqueda, limitando el tamaño de archivo de indexado y permitiéndole centrarse en palabras con mas contenido, puede dificultar la equivalencia con las preguntas de los usuarios. Los usuarios novatos pueden pensar que la solicitud «The Best Butler Robot (el mejor robot Butler)» es mejor que «Best Butler Robot (mejor robot Butler)». Algunas veces, las palabras de parada son importantes para la búsqueda. Piense en una búsqueda de un titulo de canción como «Rock the Town (baila la ciudad)»; «la» es una parte integral del titulo, y sin ellas pueden surgir muchas otras canciones. Sin embargo, si el titulo fuera «Rock the Casbah (baila la Casbah)», seria preferible no utilizar la palabra «la», porque las palabras «baila» y «Casbah», muy probablemente, no aparezcan juntas mas que en el titulo de la canción buscada. Decidir sobre que palabras de parada deben utilizarse puede ser bastante problemático, como consecuencia del número ilimitado de temas que abarca la Web. Una vez analizada la página según sus palabras clave, se clasifica con las otras páginas que tienen palabras clave similares y se almacena en la base de datos. Esta clasificación es uno de los secretos del funcionamiento de los motores de búsqueda. Como decide un determinado motor de búsqueda que una página es mas importante que otra, es lo que los especialistas promotores de motores de búsqueda intentan adivinar. �B9@121<8�>6�38�=674812=9�>6�KT2O36>4�

El aspecto final de un motor de búsqueda es la página de búsqueda misma. Una página de búsqueda es la Interfax, en la que los usuarios hacen sus solicitudes y, generalmente, contiene una ventana principal para introducir las preguntas, y otros campos de búsqueda para usuarios avanzados que deseen modificar la solicitud. Por ejemplo, observe la Interfax de NorthernLight (www.northernlight.com). El grado de complejidad de las páginas de búsqueda, de los motores de búsqueda públicos, varía enormemente. Observe la diferencia entre el formulario de búsqueda avanzada HotBot y la Interfax biisiea Goto.com. Las preguntas introducidas por los usuarios pueden variar, desde sencillas pre-guntas en lenguaje normal, como, por ejemplo, «/,por que el cielo es azul?, alentadas por sitios como www.ask.com, hasta complejas expresiones boleanas y otros tipos de filtros. Una vez realizada la pregunta, el motor de

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búsqueda escogerá las páginas que cumplen con el criterio y las presentará en una página de resultados. En esta página de resultados. el usuario puede elegir algunos de los documentos para examinarlos, puede realizar una nueva búsqueda, mas refinada, mediante una nueva pregunta, o puede, simplemente, darse por vencido e intentar localizar de otra manera lo que esta buscando. Es importante saber que es lo que la gente espera que haga un motor de búsqueda en toda la Web, porque los usuarios, cuando realicen una búsqueda con la facilidad de búsqueda de su sitio, aportaran sus experiencias anteriores. El etiquetado, la disposición y las páginas de resultados deberían imitar a lo que los usuarios esperan de los motores de búsqueda públicos. Sin embargo, tenga cuidado de no imitar exactamente lo que hacen los motores de búsqueda públicos, ya que no siempre son muy precisos; generalmente, están orientados hacia las exigencias de los anunciantes y la necesidad de evitar los numerosos trucos que, para intentar mejorar la clasificación de sus sitios, emplea la gente. Afortunadamente, nadie dentro de una organización va a recurrir a ningún truco para mejorar la clasificación de una página dentro de una búsqueda local. Los motores de búsqueda local pueden crearse con la confianza de que serán más precisos. Regla: Aproveche las experiencias anteriores del usuario con los motores de búsqueda utilizando disposiciones y etiquetados similares en el diseño de facilidades de búsqueda local, pero no imite los aspectos de los motores de búsqueda públicos relacionados con la incontrolable naturaleza de los sitios Web públicos. Antes de analizar la adición de un buscador local, fijémonos en como los diseñadores intentan utilizar los motores de búsqueda y otras facilidades para promocionar y dirigir el tráfico a su sitio. No es, en ningún caso, un análisis completo de un tema que, literalmente, cambia cada semana. Los lectores que deseen una información mas actualizada pueden dirigirse a los numerosos sitios motores de búsqueda de la Web, especialmente a Search Engine Watch (www.searchenginewatch.com). �����.�������� ��������������������

El primer paso para que un sitio pueda ser encontrado en la Web es que un motor de búsqueda recopile sus páginas. La forma más fácil de hacer esto es, sencillamente, decir a los motores de búsqueda que su sitio existe. La mayoría de los motores de búsqueda le permitirán incluir una dirección URL para

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indexarla. Por ejemplo, Lycos le permitirá incluir un sitio para indexarlo mediante un sencillo formulario (http://www.lycos.com/addasite.html). Por supuesto que añadir su sitio a todos y cada uno de los motores de búsqueda existentes puede ser una tarea tediosa, por lo que muchos fabricantes (http://www.submit-it.com) ofrecen herramientas de desarrollo con un sistema para ofrecerse en masa a numerosos motores de búsqueda. La mayoría del software de promoción de sitios, tal como WebPosition Gold (http://www.webposi tion.com/). También incluyen utilidades para realizar un ofrecimiento automático. Una cuestión importante es, ha cuantos motores de búsqueda debería ofrecer su sitio? Algunos están a favor de incluir solo unos pocos vínculos a los diez motores mas importantes, especialmente Yahoo! Numerosos estudios, y la experiencia del autor, sugieren que los grandes sitios de búsqueda, especialmente Yahoo!, acaparan la mayor parte del traficó referido a motores de búsqueda. Sin embargo, algunos expertos en promoción de sitios creen que esto no es así, y que es mejor crear el mayor número posible de vínculos, con todos los sitios posibles. De hecho, una clase completa de sitios de vínculos llamada «Free For All (gratis para todos)», o sitios FFA, (no confundir con Future Fanners of América, futures granjeros de América), da servicio a la gente que piensa que la idea de que «todos los vínculos deberían llegar a mi» funciona. La realidad es que la mayoría de estos vínculos son poco menos que inútiles y, a menudo, generan un tráfico inútil y mensajes basura. Además, tenga en cuenta que, si usted recibe de vuelta vínculos y correo electrónico, la mayor parte provienen de gente que esta haciendo lo mismo que usted —tratando de conseguir vínculos. �V75321<8�>65��9K9?�

Antes de involucrarse demasiado tratando de incluirse en todos los motores de búsqueda, piense que no siempre es una buena idea que un robot indexe completamente su sitio, independientemente de que sea un motor de búsqueda interno o uno público. En primer lugar. Piense que algunas páginas, tales como programas en su directorio cgi.bin no necesitan ser indexadas. En segundo lugar, muchas páginas pueden ser transitorias, e indexarlas puede dar como resultado la presentación a los usuarios del error 404. Finalmente, usted puede querer que la gente no entre en todas sus páginas —especialmente en esas situadas muy en el interior del sitio—. Los denominados «vínculos profundos» pueden ser confusos para los usuarios que entran mediante motores de búsqueda públicos. Piense que, puesto que estos usuarios comienzan profundamente en su sitio, no se les presenta la página principal —o la información de la página de acceso, que se utiliza frecuentemente para orientar a los visitantes del sitio.

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Probablemente, el aspecto mas problemático de los motores de búsqueda y de las herramientas de recopilación automática, tales como exploradores sin conexión, es que pueden utilizarse para ejecutar un ataque de denegación de servicio sobre un sitio. La idea básica de la mayoría de los spiders es leer y seguir las páginas lo más rápidamente posible. Imagine que le pide a un spider que recorra un sitio lo más rápido que pueda. Todas las solicitudes al servidor «recorrido» pueden «sobrepasarle» rápidamente, dando como resultado que el sitio sea incapaz de satisfacer las solicitudes —y, como consecuencia, denegando servicio a los legítimos visitantes del sitio—. Afortunadamente, la mayoría de la gente no hace esto de forma maliciosa, pero puede suceder de forma inadvertida cuando un spider indexa continuamente una misma página generada dinámicamente. �9K9?2!?V?�

Para solucionar la Iimitación de acceso del robot, se ha adoptado el protocolo Robot Exclusión. En este protocolo se utiliza un archivo especial, llamado robots.txt, que debería encontrarse en el directorio de un sitio Web. For ejemplo, si un spider va a indexar http://www.democompany.com, primero buscar un archivo en http://www.de mocompany.com/robots.txt. Si encuentra el archivo, lo analizará antes de continuar con el indexado del sitio. Si tiene un sitio como http://www.bigfakehostingvendor.com/customer, se dará cuenta que muchos spiders ignoraran el archivo robots.txt con una dirección URL, http://www.bigfakehostingvendor.com/customer/robots.txt. Desgraciadamente, tendrá que pedir al fabricante que incluya una entrada para usted en su archivo robots.txt. El formato básico del archivo robots.txt es un listado del spider específico o el agente usuario (User-agent) que usted esta intentando limitar, y de declaraciones que incluyen la ruta de acceso del directorio que se quiere prohibir. For ejemplo: User-agent: * Disallow: /cgi-bin/ Disallow: /temp/ Disallow: /archive/ En este caso, hemos prohibido a todos los robots el acceso al directorio cgi.bin, al directorio temp y a un archivo directorio —posiblemente a donde podríamos llevar archivos que son muy antiguos, pero que aun podría necesitar en línea-—. Debería tener mucho cuidado con lo que pone en su robots.txt. Considere el archivo: User-agent: * Disallow: /cgi-bin/ Disallow: /images/ Disallow:/subscribers-only/ Disallow: /resellers.html

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En este archivo, se ha prohibido la indexaci6n de un archivo especial, reservado para subscriptores y distribuidores. Sin embargo, deberá informar a la gente que esto es delicado. For ejemplo, si dispone de algún tipo de contenido que no es visible, a menos que alguien pague para recibir vía correo electrónico una dirección URL, es evidente que no querrá listarlo en el archivo robots.txt. Simplemente, el hecho de que la gente conozca la existencia del archivo o directorio ya es un problema. Piense que los visitantes maliciosos estudiarán detenidamente el archivo robots.txt para ver que es lo que usted no quiere que vea la gente. Esto es muy fácil de hacer, sencillamente teclee la dirección URL así: http://www.companytolookat.com/robots.txt. Advierta que la exclusión del robot estándar supone que los programas recopiladores lo respetaran. Un malicioso spider, por supuesto, ignorara este archivo, obligándole a configurar su servidor para bloquear determinadas direcciones IP o agentes usuario, si alguien ha decidido atacar su sitio. �98?B95�>65��9K9?�798�W���X�

Un método alternativo al del archivo robots.txt, que es especialmente útil para aquellos usuarios que no tienen acceso al directorio raíz de su dominio, es utilizar la etiqueta <META> para controlar el indexado. Para prohibir el indexado de una determinada página, utilice la etiqueta <META> como: <META NAME="robots" CONTENT="noindex"> En la sección <HEAD> del HTML. Tambión puede decir al spider que no siga ningún vínculo procedente del exterior de la página: <META NAME="robots" CONTENT=""noindex, nofollow"> Cuando se utiliza este tipo de exclusión, hay que procurar no confundir al robot con información contradictoria como: <META NAME="robots" CONTENT="index, noindex"> <META NAME="robots" CONTENT="index, nofollow, follow "> Porque el spider podrá ignorar la informaci6n o indexarla. El otro inconveniente que presenta la solución mediante la etiqueta <META> es que la soportan menos motores de búsqueda públicos que al robots.txt. �C?1=1Q471<8�C4B4�=9?9B62�>6�KT2O36>4�

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La optimización de su sitio para un motor de búsqueda no es difícil. Lo primero que hay que hacer es comenzar a pensar igual que un motor de búsqueda —en otras palabras, no pensar en absoluto—. Los motores de búsqueda, literalmente, miran las páginas y, mediante un conjunto de reglas, hacen suposiciones sobre lo que tratan. Por ejemplo, los motores de búsqueda investigan la frecuencia de repetición de palabras, las etiquetas <META> y otra serie de cosas. Sin embargo, no notan la diferencia entre una página sobre el equipo de fútbol de los Delfines de California y otra sobre una exhibición de delfines en Miami. La razón de esto es que los motores de búsqueda confían, generalmente, en la coincidencia de palabras clave, junto con algunas conjeturas como la situación de las palabras dentro de la página o el número de vínculos. Así que, si un diseñador sabe lo que busca un motor de búsqueda, es muy sencillo optimizar una página para que ese motor de búsqueda la coloque en los primeros lugares. Las secciones siguientes ofrecen una visión general de algunas de las cosas que buscan los motores de búsqueda, así como algunos trucos empleados para mejorar su posición en el mismo. �?1O36?42�W�6?4X�

Muchos motores de búsqueda miran las etiquetas <META> en busca de palabras clave y descripciones del contenido de la página. Una etiqueta <META> como: <META NAME="Keywords" CONTENT=" Butler-1000, Robot butler, especificaciones del Robot butler, dónde comprar un robot butler, Sirviente metílico, Demo Company, robot, butler"> podría utilizarse en nuestra página de ejemplo sobre los robots Butler. Observe como el contenido comienza con las palabras clave y las frases más específicas, y termina con palabras clave genéricas. Esto debería mostrar cual es la estrategia de la mayoría de los usuarios con los motores de búsqueda. Cuando el motor de búsqueda ha mirado la etiqueta <META>, puede colocar un sitio por encima de otro, basándose en la frecuencia de las palabras clave en el atributo CONTENT. Por este motivo, muchos diseñadores cargan sus etiquetas <META> con palabras clave redundantes: <META NAME="Keywords" CONTENT=" Robot butler, Robot butler, Robot butler, Robot butler, Robot butler, Robot butler, Robot butler, Robot butler, Robot butler, Robot butler "> Sin embargo, muchos motores de búsqueda consideran esta forma del proceder como un exceso de palabras clave y pueden desechar la página. Si la redundancia de las palabras clave es un poco menos obvia y se repiten combinaciones de palabras y frases como:

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<META NAME="Keywords" CONTENT=" Robot butler, Butler-1000, Sirviente metálico, Robot butler, Butler-1000, Sirviente metálico, Robot butler, Butler-1000, Sirviente metálico, Robot butler, Butler-1000, Sirviente metálico "> El motor de búsqueda puede no considerarlo improcedente. Una solución mejor es asegurarse que el esquema de repetición de palabras no sea muy claro, variando su orden, como se indica aquí: <META NAME="Keywords" CONTENT=" Butler-1000, Robot butler, Sirviente metálico, Robot butler, Butler-1000, robot, Robot butler, Democompany, Sirviente metálico, Butler-1000, robot, butler, Robot butler, Butler-1000"> Sin embargo, no olvide que los motores de búsqueda pueden advertir la utilización intensiva de ciertas palabras o frases rebajando la clasificación de la página o descartándola. Los motores de búsqueda también miran el valor de descripción de la etiqueta <META>. For ejemplo: <META NAME="Description" CONTENT=" El Robot butler de DemoCompany es el sirviente metálico mas sorprendente del mercado. El Butler-1000 incluye múltiples personalidades y modules de voz incluyendo el siempre popular acento Británico."> estaría incluida en la página del robot-butler, y el motor de búsqueda la podría examinar y entregar a la página de resultados. Puesto que podrá presentarla al usuario para que la examine, incluya alguna información valiosa en la descripción que ayude al usuario a determinar si desea visitar su sitio. Preferiblemente, la descripción no debe contener más de una o dos frases y, como mucho, tres o cuatro. �

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Un aspecto fundamental para conseguir un buen puesto en un motor de búsqueda es tener un buen titulo. For ejemplo: <TITLB>Robot Butler</TITLE> es un mal titulo. Un titulo mejor podría ser: <TITLE>Butler-1000: Especificación del Robot Butler, de Demo Company, el sirviente metálico líder del mercado</TITLE> Recuerde que la gente también mira los títulos de las páginas y que se utilizan para guardarlas en los favoritos, así que, un título muy largo es más para los motores de búsqueda que para los usuarios. El nombre de un archivo también es importante para los motores de búsqueda. En lugar de llamar a un archivo «butler.htm», utilice «butlerlOOO_robot_butler.htm». Piense que si tiene un buen nombre de dominio y una buena estructura del directorio puede crear una dirección URL que tenga sentido. For ejemplo, si llamamos a nuestro servidor

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democompany.com y también www.democompany.com, podremos tener una dirección URL como: http://democompany.com/products/robots/butlerlOOO_robot_butler.htm Advierta que casi contiene la misma información que el título. Así se consigue un beneficio adicional, permitiendo que el usuario conozca donde se encuentra, mejor que recurrir a direcciones URL crípticas, como: http://democompany.com/products.exe?prod=robots&mod=butlerlOOO �98?681>9�>6�?6V?9�1=C9B?48?6�

Una de las mejores formas de lograr ser indexado es tener, realmente, las palabras y las frases clave dentro del contenido de la página. Muchos motores de búsqueda miraran el texto de la página, especialmente si se encuentra situado hacia la parte superior de la página o en el interior de etiquetas de encabezamiento como <H1> o <H2>. Los motores de búsqueda tambión pueden mirar el contenido de los vínculos de texto. Así: <A HREF-"especificaciones.htm">Especificaciones</A> no es, para los motores de búsqueda tan fácil de utilizar como: <A HREF"especificaciones.htm">Especificación del Robot Butler</A> Un problema con el hecho de que los motores de búsqueda se concentren en el texto de la página es que los diseñadores, muchas veces, crean páginas principales que son fundamentalmente gráficas, y los motores de búsqueda tienen poco que ver, aparte de la etiqueta <META> y el título de la página; por este motivo, la clasificación de la página será peor. Utilice el atributo ALT para la etiqueta <IMG>, para proporcionar alguna información adicional. Por ejemplo: <XMQ SRO "robot.gif" ALT "Butler-1000: El robot butler líder industrial de Demo Company"> Por supuesto que poner el texto real de la página seria mejor. Algunos diseñadores recurren a hacer el texto muy pequeño, en un color muy parecido al fondo, o a ambas cosas, para que el usuario no lo vea, pero si lo hagan los motores de búsqueda. Por ejemplo: <FONT SIZK--1" COLOR-"white">ButlerlOOO es el mejor robot butler de Democomany. ButlerlOOO es el mejor robot butler de Democomany. ButlerlOOO es el mejor robot butler de Democomany. </FOMT> Tenga cuidado con este truco del texto pequeño o invisible. Muchos motores de búsqueda lo consideraran como basura y pueden desechar la página. Regla: No diseñe páginas únicamente para atraer a los motores de búsqueda; en último término, las páginas son para la gente.

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Uno de los aspectos mas interesantes de los motores de búsqueda es que machas grandes organizaciones no confían mucho en ellos para manejar el tráfico Web. De hecho, muchas empresas, a menos que teclee su nombre directamente, serán difíciles de encontrar en un motor de búsqueda. Sin embargo, a pesar de lo que parece ser un importante descuido por su parte, estos sitios continúan teniendo un tráfico enorme. Según algunos estudios, como la Encuesta sobre Internet GVU (GVU Internet Survey), la gente introduce directamente, muy a menudo, las direcciones URL. ¿Cómo van a encontrar los sitios? Los motores de búsqueda no son las líneas de organizar este trafico. Hay muchas otras formas de conseguir que los usuarios visiten su sitio. Una forma de atraer visitantes, crecientemente popular, es confiar en medios distintos de Internet. La televisión, la radio, el papel impreso, anuncios, correo directo y un amplio abanico de formas se están utilizando para difundir la dirección del último sitio Web. Aparte de los motores de búsqueda, ahora analizaremos brevemente algunas de las otras técnicas en línea para organizar el tráfico en la Web. 8387192�68�592�?1?354B62�

También existen los anuncios en Internet. Los anuncios en titulares o cabeceras se utilizan en todo tipo de sitios, desde las páginas personales hasta los portales más grandes. Los titulares no son más que pequeñas imágenes que anuncian un determinado sitio, producto o servicio. Su tamaño varia, desde los micro botones hasta cabeceras enormes. El Departamento de anuncios de Internet (Internet Advertising Bureau) (www.iab.net) proporciona especificaciones para los tamaños de los titulares. ���������������������������� ����

Aparte de los titulares, existen otras técnicas de promoción en línea que pueden utilizarse para distribuir el tráfico. Aquí damos una relación de algunas de ellas; no es, en absoluto, una lista completa, y sólo pretende obligar a pensar a los diseñadores sobre las numerosas maneras en que los usuarios pueden localizar sus sitios, aparte de con los motores de búsqueda. CORREO ELECTRONICO. Los buzones de correo electrónico muy concurridos han demostrado ser una forma muy eficaz de llegar al cliente. Desgraciadamente, la gente suele enviar correos de forma indiscriminada; cuando se hace esto sin permiso del receptor, recibe el nombre de basura. Este tipo de correo es molesto e ilegal.

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INFORMACION EN GRUPOS DE NOTICIAS. Algunas personas piensan que los pequeños anuncios, colocados en los grupos de noticias USENET, son útiles. En general, las formas menos agresivas de propaganda, tales como mantenerse activa en un grupo relacionado con su sitio, es una forma eficaz de promocionar su sito desde USENET. CONCURSOS. Para atraer el tráfico, los sitios han comenzado a experimentar con varias formas de apuestas y concursos. Los usuarios tienen que visitar sitios o páginas un cierto número de veces para poder participar en el concurso. Una desventaja de utilizar concursos es que, a veces, atrae a gente que solo busca ganar algo. ELEMENTOS GRATUITOS. Igual que los concursos, algunos elementos gratuitos pueden atraer a los usuarios. Ofrezca a alguien la oportunidad de ganar puntos canjeables por mercancías o servicios y se dará cuenta que esta deseando pasar por el aro. Piense lo bien que funcionan en el mundo real este tipo de promociones, como, por ejemplo, los premios en millas para las personas que vuelan frecuentemente. Por supuesto, regalar puntos o pequeños premios como camisetas no es comparable con dar directamente dinero. PAGO POR NÚMERO DE CLICS Y PROGRAMAS ASOCIADOS. Algunos sitios han comenzado a experimentar con modelos de pago por número de clics. Es posible pagar a los usuarios que visiten su sitio, igual que se paga a otros sitios por dirigir el tráfico hacia su sitio. Algunos sitios pagan a otros sitios de referencia por cada usuario que, desde ellos, realiza una visita al sitio, independientemente de lo que suceda después. BUENOS NOMBRES DE DOMINIO. Los diseñadores cometen frecuentemente el error de no dar importancia, como generador y retenedor del tráfico, al nombre del sitio. No desprecie nunca el valor de un dominio con un nombre "corto o ya conocido. Cuantos sitios, que son muy populares, se llaman 123-viaje-por-menos.com, o www.esteesundominioridiculamentelargo.com, o incluso peor, cuantos se encuentran fuera de un dominio común como .com. Fíjese que los sitios más populares tienen nombres con menos de 10 caracteres, y muchos tienen entre 3 y 6 caracteres. Los nombres que son fáciles de aprender y de deletrear, como Amazon, son más comunes que los nombres de dominio difíciles de pronunciar y de deletrear. Incluso los dominios genéricos para un determinado producto o servicio resultan útiles. Por ejemplo, algunos usuarios, cuando buscan libros, sencillamente imaginan un dominio como libros.com.

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Regla: Si un sitio esta lleno de datos formateados de forma regular, de datos bastante complejos o contiene más de 100 páginas, incluya un motor de búsqueda. Aparte de los diferentes tipos de datos, también influyen sobre la necesidad de un motor de búsqueda, los tipos de visitantes y las tareas realizadas en el sitio. Si el sitio atiende a usuarios avanzados, debería incluir un motor de búsqueda. Estos usuarios utilizan frecuentemente los motores de búsqueda para soslayar los esquemas jerárquicos de exploración. Si el sitio tiene un porcentaje elevado de visitantes frecuentes, también tiene sentido el uso de un motor de búsqueda. Un usuario que vuelve a un sitio, sabe que existe un determinado producto, así que, por que obligarle a explorar para encontrarlo? Los visitantes que vuelven al sitio y conocen el número de pieza de un determinado elemento están deseando introducirse en un campo de búsqueda y llegar directamente hasta el producto. Regla: Si un sitio atiende a usuarios avanzados o a visitantes frecuentes, dótele de un motor de búsqueda. � ��������������&���������� �����(�����

El proceso de adición de una facilidad de búsqueda a un sitio se resume en los siguientes ocho pasos. PASO 1. DECIDA QUE INDEXAR Desea indexar todos los documentos de un sitio o solo ciertos documentos? A menudo, solo se indexa una parte, la base de datos del soporte técnico u otra área que el usuario desee buscar. No indexe todo por el mero hecho de que puede hacerlo. PASO 2. DECIDA COMO SE VA A INDEXAR LA INFORMACIÓN Cuando haya decidido lo que quiere indexar, tendrá que definir como lo quiere indexar. Crear el motor de búsqueda, simplemente, un índice de texto del conjunto del documento, en donde se registran todas las palabras con significado? o, quizá, seria mejor crear en el sitio un vocabulario especial de términos de búsqueda y relacionar cada término con determinadas páginas del sitio? PASO 3. SELECCIONE EL MOTOR DE BUSQUEDA

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Es importante no seleccionar el motor de búsqueda hasta después de conocer el volumen y el tipo de la información que se desea buscar y, también, la forma en que será indexada. Existen numerosos motores de búsqueda disponibles comercialmente, y algunos gratuitos. Los motores de búsqueda pueden instalarse localmente en su sistema o pueden contratarse a terceros, que ejecutaran la facilidad de búsqueda por usted. En la dirección http://www.searchtool.com, encontrara consejos sobre motores de búsqueda y servicios. PASO 4. DISEÑE LA INTERFAZ DE BUSQUEDA Diseñe la pantalla de búsqueda para los tipos de búsqueda que pueda realizar el usuario. Frecuentemente, las búsquedas se dividen en dos tipos distintos, las búsquedas básicas y las avanzadas. La interfaz de la búsqueda debería estar integrada en el sitio, satisfacer las necesidades de búsqueda del usuario y adaptarse al tipo de datos que se están buscando. PASO 5. DISEÑE LA PÁGINA DE RESULTADOS No olvide preparar páginas que se encarguen de los resultados de una búsqueda positiva, así como de los resultados negativos cuando la búsqueda no tiene éxito. PASO 6. INDEXE LOS DATOS Durante este paso, el motor de búsqueda se utiliza para recorrer todo el sitio o parte de él y crear un índice. Puede verse obligado a manipular el índice a mano para crear preguntas óptimas. PASO 7. INTEGRA EL MOTOR DE BÚSQUEDA CON LA INTERFAZ DE BÚSQUEDA Este paso implica el acceso de la interfaz de búsqueda al índice, Generalmente, esto se realiza colocando el atributo <ACTION> de la etiqueta <FORM>, utilizada para implementar el cuestionario de búsqueda. La integraci6n de la página de resultados es un poco más difícil, pero es cuesti6n de tomar la página de resultados y hacerla en una plantilla especial que pueda leer el motor de búsqueda. Sugerencia: Cuando un sitio disponga de una función de búsqueda, incluya un botón o campo de búsqueda en todas las páginas.

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La facilidad de búsqueda de un sitio debería parecerse al resto del sitio. Muchas veces no se parece porque la añade el personal técnico, que no utiliza las plantillas de búsqueda para que su aspecto se corresponda con el aspecto y el sentir general del sitio. Los usuarios que utilizan estos motores de búsqueda pueden pensar que han salido del sitio si el aspecto cambia demasiado. Regla: Tanto d formulario para realizar una búsqueda como las páginas de resultados tienen que compáginar con el aspecto del sitio. El formulario para realizar una búsqueda debe ser adecuado para el tipo de datos que se están buscando. For ejemplo, si el usuario está buscando objetos que estén coloreados, no debería proporcionar el formulario un modo de especificar el color? . Tenga presente la regla de oro del diseño de una facilidad de búsqueda para un sitio —cuanto mejor conozcamos qué es lo que buscan los usuarios, mejor podremos ayudarles a encontrarlo—. Una forma de hacer esto es analizar lo que la gente busca, observando las preguntas que hacen. Independientemente de como averigüemos lo que buscan los usuarios, tenemos que ayudarles a concretar las cosas adecuadamente. For ejemplo, si estamos buscando nombres, ayudemos a la gente introduciendo los apellidos o los nombres en ventanas de texto individuales, en lugar de dejar que introduzcan los nombres completos en una ventana de texto única. Si se están buscando números de partes dentro de un rango que va del 1 al 10.000, informe a la gente del rango, limítela a ese rango y avísela si se salen de él. Un ToolTip utilizando el atributo TITLE en HTML o un sencillo JavaScript son dos formas sencillas de informar al usuario sobre los rangos, sin necesidad de escribirlos explícitamente en la pantalla ��������

Aunque una facilidad de búsqueda atrae fundamentalmente a los usuarios avanzados y a los visitantes frecuentes, los usuarios novatos también están familiarizados con los motores de búsqueda públicos. Conocer cómo son y como funcionan los motores de búsqueda públicos es el primer paso para poder realizar el diseño de una facilidad de búsqueda local. Los diseñadores deberían conocer también cómo van los usuarios de un sitio de búsqueda publico a un sitio de búsqueda local e intentar guiarlos hacia lo que están buscando. Las facilidades de búsqueda deberán diseñarse siempre teniendo

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en cuenta a los usuarios; la mejor manera de hacerlo es conociendo lo que realmente buscan en un sitio. No caiga en la trampa de imitar ciegamente las cualidades de búsqueda de texto de los motores de búsquedas globales existentes en la Web. Cuando ofrezca un sistema de búsqueda local, asegurese de proporcionar una forma de búsqueda básica y otra de búsqueda avanzada. El formulario de búsqueda debe formatearse cuidadosamente; por ello, proporcione siempre instrucciones. Esto ayudara' a los usuarios a preparar preguntas eficaces, pero, en el caso de que las cosas fueran mal, la página de resultado negativo debería ofrecer ayuda extra a los usuarios para que puedan continuar su búsqueda. Cuando los usuarios reciban un resultado positiva de un motor de búsqueda, asegurese que reciben suficiente información para poder reducir el número de opciones. Un numero de datos excesivo es casi tan malo como no disponer de ninguno. Sin embargo, recuerde siempre que la búsqueda no es todo; no se obsesione con estar en la cima entre los mejores motores de búsqueda públicos y no suponga que todos los usuarios querrán utilizar su facilidad de búsqueda local. Como el resto de las formas de exploración, la búsqueda no es un fin en si misma, solamente es un medio para conseguir un fin determinado. Hay muchas maneras de ayudar a un usuario a que encuentre lo que está buscando. En el cápitulo siguiente, se analizaran varias ayudas a la exploración, tales como planos del sitio, índices de sitios y sistemas de ayuda. ������� ���&�!����#(0<V(� "#� $##.� &<,"'"!(';#%-#� #$� -#E-!� .#1#.#%&,'"!R� ",.JA'(#� '$� '0'.-'"!� ]�-,C<#-'(�G#-'H]� D� #(&.,='�-.#(� #A#;0$!(�N'D<":%"!(#�"#� $'� #-,C<#-'����OR� 0!.� ;#",!�"#� $!(�&<'$#(��"��'D<"'.J'�'� $!(� .!=!-(�"#�=B(C<#"'�'�#%&!%-.'.�-.#(�(,-!(�#%�"!%"#�(#�F'=$'�"#�",(#U!� �#=������ �A#;0$!)� G���� ���� b� ]P#D2!."( � �������b �,(#U!� �#=R��#=��#(,@%R�&?;!�",(#U'.�<%�(,-,!��#= H���#@B%� $'� $#&-<.'� .#'$,I'"'�C<#�0'.:;#-.!(�"#�=B(C<#"'�0!(##�#$�;!-!.�#%&!%-.'"!�#%� $'�

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