Presentation for

Supplier Overview

Founded on the core principles of outstanding service, product quality and competitive pricing, we have spent the last 30 years developing our business to support your business.

From a single store independent trader to a global retailing powerhouse, we help to develop the right products to fit each and every packaging need.

With the ability to source from around the corner to around the globe we are capable of supplying some of the most demanding specifications in the most demanding timescales.

Key to our success is our people who are dedicated in their approach to your needs. With this team of highly skilled and motivated personnel we have been able to continue building upon the solid foundations of Monro to become the leading UK supplier of bespoke retail packaging.

From in-house concept development through to individual pick, pack & deliver our attention to detail and dedication to service are unrivalled.

We supply some of the most widely recognised high street retailers in the UK as well as some of the world’s best known brands. Our heritage and stability continue to offer our clients, both new and old, service led solutions at the right price.

Clients

Paper

Polythene

Box

Ancillary

Account Management / SLS / Online Ordering

Account Management

Monro have a team of Sales Managers supported by experienced Account Managers.

Sales Managers are the main contact with overall responsibility for the account. Your Account Manager will ensure the smooth day to day running of your account, liaising directly with all parties involved to safeguard production, shipping and delivery of your products. Weekly, bi-weekly or monthly reporting is available detailing all actions on your products. Each report is tailored to your speci�c requirement.

SLA

As with all of Monro’s major clients, we agree a Service Level Agreement (SLA) detailing each product, packing information, anticipated usage, expected stock holding, pricing and delivery requirements. Clear and detailed escalation procedures are included to indicate actions to be taken in the unlikely event of a breach in the agreement.

Online Ordering

Requests for delivery can be received via many di�erent means. We operate phone, fax, email and online facilities with multiple formats for the call-o� and are capable of receiving orders via EDI if required.

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QC & QA / Corporate Responsibility & Ethical Trading

QC & QA

Monro operate a robust policy of assurance and control of quality.

With an independent team of specialists in quality control based in Shenzhen China we undertake numerous assessments of both our partner facilities and the products they produce for us. This helps us to ensure adherence to quality during all aspects of production. In addition, and to ensure compliance prior to the consignments departing from us, we undertake a �nal QA check to ensure compliance.

We work closely with SGS and Intertek within the UK and globally to support our testing regime. Both SGS & Intertek help to ensure our testing methods remain robust and are able to supply independent assessments as required.

Corporate Responsibility & Ethical Trading

Being one of the leading suppliers to such global brands as Nike, Monro operates robust CR and Ethical trading programmes.

Ensuring we have a dedicated, healthy and happy workforce that remains motivated is paramount. Our aim is not to just comply with the minimum standards of CR, but to deliver constant improvement for our people, as they help us deliver outstanding results for our customers.

Monro are committed to innovation and technology that will help to reduce the amount of energy consumed to produce, package and deliver. Monro’s policy is to re-cycle all internally generated reusable material.

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Sourcing, Storage & Design

Sourcing

With over 25 years of global sourcing expertise we have developed a network of supply partners withthe capabilities of producing a wide range of products. We operate a robust purchasing system andregularly inspect our partners’ units to ensure compliance to local and international conventions.

Storage & distribution

From our wholly owned facility in the heart of the UK we are able to store, pick, packand distribute to your requirements. Our account management team help maintainstock levels to support your ongoing requirements and our experience in maintainingstock �ow keeps you in control. We can deliver to any global location any speci�edquantity using one of our selected partners, tracking it all of the way. Many of ourclients enjoy the bene�ts of our Direct to Store (DTS) service with the advantage of stockmanagement, retail store space and cash �ow this service brings.

Design

From a rough sketch to a detailed brief, our in house design team, supported by our external creative partners, can help convert your concept into a workable, printable formof packaging.

From simple layout sheets through to detailed 4D CAD product representations, our in house design team are there to help you realise your product.

We actively work with our suppliers to develop new ideas that can o�er originality and function as well as sustainability.

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Monro Ltd, 01530 278000Interlink Way South, Interlink Park, 01530 832447 Bardon, Coalville Leicester LE67 1PG sales@monro.co.uk