Pest alert

Key Facts

Live updates on your sites as they happen.

View technicians attending your site & their training records.

View and close down all open recommendations

Access all Health & Safety, COSHH, Method statements & MSDS.

View a history of all visits to your site/s. Cross platform; can be used on PCs,

tablets & smartphones. Hosted in a secure data centre on a 24/7

high availability platform.

What is Pest alert?

2

Online process flow

1

• All PPM and reactive visits booked on ‘SAFE’ and visible on Pest alert

• Technician arrives on site and clicks arrive

2

• Tech undertakes work and updates PDA• Tech finishes work task and gains customer signature. Email

sent to one email address.

3

• PDA syncs with ‘SAFE’ database which uploads to Pest alert• Client views Pest alert to review works and actions open

recommendations

Logins will be issued by Mitie Pest.

Login from anywhere, home work or on your tablet or smartphone.

Login – URL – https://pestalert.mitie-xtra.com/

Don’t forget to change your password after

first login

(1) Click on Profile (top RH corner)(2) Update your personal details & password(3) Set-up any notifications required

Set up your profile

Dashboard top Menu Bar• Dashboard• Sites• Open actions• Reports• H&S File log• Select contact

Visit Performance• Callouts (reactive)• Routine (PPM)

Pest Activity

YTD• Pests reported

on each visit

Last 5 Active Pests

• Lists the last 5 pests recorded under visit ID, the site name & Number, and when it was logged

Dashboard Cont. Open

actions counter

• Mitie actions• Customer

actions

Most open actions

• 5 sites with Highest count of customer open actions

Open by Type• Contract works• Housekeeping• Proofing• Other

Priority open

actions• Highest RAG

rating actions by age

Longest open

actions• Longest

actions by age

Contacts• Mitie

contacts• Customer

contacts

Dashboard - ContactsClient main

contact

Client Finance contact

Mitie Account Co-

ordinator

Mitie Account Manager

Live ChatLive Chat facility is available

between 8 to 6pm

Simply types in a question and waits for a response.

One of Mitie’s customer

serviceAgents will be Happy to Help

Notifications Number of Outstanding notification

s

The Notifications will alert you when a job has

been completed.

From the settings you can activate

email alerts when we have

completed a visit.

Show a complete list of all your sites or just a single site depending on your login.

Sites

Client reference number

Client region

Client division

Client site number

Client site name

Annual Price

Shows an overview of your services:• Outstanding actions• Visits & Performance• Location Plans or

Monitors

Site Dashboard Map of site location

Site address

Site details• Region• Division• Reference

Total open recommendations• Mitie open• Customer open

Open by type• Contract works• Proofing• Hygiene

Open by RAG• Red• Amber• Green

Services supplied to

each site i.e.• Quality

Assurance visits• EFK service• General pest

control

Services detailsClick to expand• Technician details• Pest controlled• Location lists/plans

Sites > ServicesShows how

many services are provided to a

site

Date service started

View training records

View location monitors and plans

Site – Visit reports

List of visit in date order

Service Type• Contract service• Callout (reactive)• Follow-up

(reactive)

Customer name requesting visit

Job Price – • If chargeable

Purchase order No

Customer ref.

Visit Type• Callout or

Follow-up

View full reportClick to view and download full

site report

Date Filter Search

Any customer actions can be viewed and closed throughout Pest alert.

Close down open recommendations

Close down Actions on Dashboard or site

screen• Add details of actions

Pre-populates with log in date

• Change if required

Pre-populates with log in name

• Change if required

Example of Site report

A Range of over 8 reports are available. Simply consult with your Mitie contact which reports your require and we will load them to the reports section.

Reports – Summary Report

Example Report

No need to wait for an email, simply logon and download your reports; data whenever you need it.

Reports

H&S Section

All compliance and reference documentation – constantly updated.

Pest alert –live demo site

https://pestalert.mitie-xtra.com/

Mitie 1 King Alfred Way, Cheltenham, GL52 6QPT: +44 (0)845 0171069E: Helpdesk - mpc.info@mitie.comE: pestalert – pestalert@mitie.commitie.com/pest-control