Quality & Compliance Management

Preparación certificación

PMP® PMBOK® Guide, 6th ed.

Avanza REP 3407

©DR Avanza

PMP es una marca registrada del PMI

2.

6. Cost, Resources

7. Leadership, Rol PM

8. Discipline Agile

9. Quality, Compliance

10.Risk management

2.

6. Cost, Resources

7. Leadership, Rol PM

8. Discipline Agile

9.Quality10.Risk management

8. Quality Management

Quality Management

Difficulty Time to

study

Exam

Importance

Amount of

Data

Medium Medium High High

8.1 Plan Quality Management

Quality Mgt Plan

Quality metrics

PM plan and docs updates

PL

8.2 Manage Quality

Quality reports

Test and evaluation docs.Ex

Change request

PM plan an docs updates

8.3 Control

Quality

Measurements

Verified deliverables

Work perf. Info. Change request

Ctrl

272

PMBOK® Guide

Key Concepts

1

Quality of

project and

the

deliverables

2

Quality

measures and

techniques are

specific of type

of projects

3

Failure to meet

the quality

requirements

can have

serious

consequences

4

Project

Management

is a quality

system.

ISO 9000

5

Quality and

grade

Prevention

over

inspection

Quality

•Meeting customer requirements

•Processes for incorporating the organization’s

quality policy regarding planning, managing and

controlling project and product quality

requirements to meet SH objectives. Depends on

industry

• Precision (exactness) vs accuracy (correctness)

Precision Precision

& accuracy

Quality

Concept Definition

Prevention Keeping errors out of the process

Inspection Keeping errors out of the customer

Attribute samplingThe result either conforms or does not

conform

Variables samplingThe result is rated on a continues scale

that measures the degree of conformity

Tolerances Specified range of acceptable results

Control limits Boundaries of common variation in a

statistical stable process

• Agile: Retrospectives, quality over

the project, not at the end.

• Avoid gold plating

• Prevention over inspection

• Continuous improvement (Kaizen)

• 5 levels of increasing effective

quality management: • Client find the defects, the most expensive.

• Detect and correct the defects before sent to

customer

• Use quality assurance

• Quality into planning

• Create culture

Quality

thinking

8.1 Plan Quality Management

•Project charter

•PM Plan: Req Mgm plan,

Risk Mgm plan, SH

engagement plan, Scope

baseline,

•Project docs: assumption

log, Req docs., Req

traceability matrix.

•EEF, OPA

Inputs

• Expert judgement, Data

gathering: Benchmark,

Brainstorming, Interviews

• Data analysis, Decision

making, Data

representation

• Test, meetings

Tools and Techniques

• Quality mgm plan• Quality metrics PM Plan

updates: Risk Mgm Plan, Scope baseline

• Project docs.: Lesson learned register, Reqtraceability matrix, risk register SH register

Outputs

Identifying quality requirements /stds for the

projects and its deliverables. Document

how the project will demonstrate compliance

What is it?

?

232

PMBOK® Guide

8.1 Plan Quality

Tools:

• Expert judgment:• Quality assurance

• Quality control

• Quality measurements

• Quality improvements

• Quality systems

• Data gathering: • Benchmarking

• Brainstorming

• Interviews

Tools• Data Analysis

• Cost-benefit analysis

• Cost of quality: prevention cost,

apprasial cost and Failure cost

• Decision making

• Data representation

• Flowcharts

• Logical data model

• Matrix diagrams

• Mind mapping

• Test and inspection

• Meetings

Tools• Data Analysis

• Cost-benefit analysis

• Cost of quality: prevention cost,

apprasial cost and Failure cost

• Decision making

• Data representation

• Flowcharts

• Logical data model

• Matrix diagrams

• Mind mapping

• Test and inspection

• Meetings

Cost of quality

Cost of Conformance (cost of quality - COQ)

Prevention:Training, document processes, Equipment, Time to do it right

Appraisal Cost:Testing, Destructive testing loss, Inspection

Cost of Nonconformance (cost of poor quality –COpQ)

Internal Failure Costs:Rework, scrap

External:Liabilities, Warranty work, lost business

Prevention

Internal mistakes

External mistakes

Evaluation

Savings

Data representationMind mapping

Logical

Data

Model

Matrix diagram

Flowchart

Quality Management Plan

• Standards

• Objectives of the project

• Roles and resonsibilities

• Deliberables and the process to review

• Quality control and Quality management activities

• Qualit tools

• Major procedures: nonconformance, corrective actions, continous improvement

Quality Metrics: attributes and how to control it

8.2 Manage Quality

• Project Mgm plan: Quality

Mgm plan

• Project docs:

Lesson learned, Quality

control measurements,

Quality metrics, Risk report

• OPA

Inputs

• Data gathering

• Data analysis

• Decision making

• Data representation

• Audits; Design for X,

• Problem solving,

• mprovement methods

Tools and Techniques

• Quality reports• Test and evaluation docs• Change request• PM Plan updates: Quality Mgm

P, Scope, schedule, cost baseline

• Project documents updates: issue log, lessons learned register, risk register.

Outputs

Translating the quality management plan into

executable activities that incorporate quality policies

into the project.

Uses data and results from Control quality

process.

What is it?

?

243

PMBOK® Guide

Manage Quality

• Implement planned and systematic acts and processes to

Build confidence about future of output

Tools

• Data gathering: chacklist

• Data analysis

• Alternative analysis

• Document analysis

• Process analysis

• Root Cause

Cause and Effect Diagram (Ishikawa)

Tools• Decision making

• Data representation

• Affinity diagrams, cause-and-effect diagrams, Flowcharts,

Histograms, Matrix diagrams, Scatter diagrams

• Audits

• Design for X

• Optimizaton of a specific aspect of the design

• Problem solving

• Quality improvement methods

Histograms

No correlation Negative Linear

Correlation

Positive Linear

Correlation

Scatter Diagrams

Flowcharts

8.3 Control Quality

• Project Mgm Plan: quality

mgm plan

• Project docs: lessons

learned register, Metrics,

test and evaluation;

• Approved changes request

• Deliverables,

• Work performance data

• EEF,

• OPA

Inputs

• Data gathering

• Data analysis

• Inspection

• Testing/product

evaluations

• Data representation

• Meetings

Tools and Techniques

• Quality control measurements

• Verified deliverables• Work Performance info• Change request. • Validated changes• PM Plan • Pdocs. updates.

Outputs

Monitoring and recording the results of executing

quality activities, ensure outputs are complete,

correct and meet customer expectations.

What is it?

?

249

PMBOK® Guide

Tools

• Data gathering• Checklists, check sheets, statistical sampling,

questionnaires & surveys

• Data analysis• Performance reviews, Root cause

• Inspection

• Testing/product evaluations

• Data representation• Cause-and-effect diagrams, Control charts,

Histogram, Scatter diagrams

• Meetings

Check sheets

Control charts

Control Quality

• Measurements

• Verified deliverables

• Work performance info

• Change request

• PM plan and docs updates

2.

6. Cost, Resources

7. Leadership, Rol PM

8. Discipline Agile

9. Quality,

Compliance10.Risk management

Professional and Social Responsibility

• PMI code of Ethics and Professional Conduct based

• Examples:

• Report possible violations of the PMP code of professional conduct

• Disclose to clients, customers, owners or contractors, significant circumstances that could be a conflict

• Respect intellectual property, Advancement of the profession

• Comply with laws, regulations and ethical standards

• Don´t compromise legitimate interest of a client or customer

• Refrain from offering or accepting inappropriate payments

• Respect nature and environment

Difficulty Time to

study

Exam

Importance

Amount of Data

Low Low High Low

• Doing what is right and honorable

• All PMI members, who hold or apply PMI certification, volunteers.

• Mandatory and aspirational lines

Honesty Respect

Fairness

Responsibility

Code of ethics

Responsibility

•Ownership for the decision, action and results

Aspirational Mandatory

•Make decisions and take actions

based on the best interest of

society, public safety and the

environment.

•We accept only assignments that

are consistent with our

background, experience, skills

and qualifications

• Inform ourselves and uphold the

policies, rules y regulations

• Report unethical or illegal conduct to

appropriate management and those

affected

Theft, fraud, corruption, bribery

Respect

•Show a high regard for ourselves, others and the resources entrusted to us: people, money, reputation and safety of others and environmental.

Aspirational Mandatory

• Observe norms an customs of

others, and avoid behaviors

disrespectful

•Listen others points of view

•Approach directly with whom

we have conflicts

•Professional manner

• Negotiate in good faith

• No use power in order to

benefit personally

• No abusive manner

• We respect the property rights

others

Fairness

•Duty to make decisions and act impartially and objectively, free from competing self interest, prejudice and favoritism.

Aspirational Mandatory

• Transparency in our decision

making process

• Reexamine our impartiality

and objectively, taking

corrective action

• Conflict of interest

• Favoritism and discrimination

Honesty

•Duty to understand the truth and act in a truthful manner in communications and in our conduct

Aspirational Mandatory

• Understand the truth

• Truthful in our communications

•Accurate information in a timely

manner

•Commitments and promises in

good faith

•Environmental safe to tell the

truth

• Don´t condone behavior to

deceive others

• Don´t dishonest behavior

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