Presentation – PPT

Next Generation Next Generation

TEX-AN TEX-AN

Vendor Outreach Vendor Outreach MeetingMeeting

January 18, 2008January 18, 2008

Department of Information ResourcesDepartment of Information Resources

Brian KellyDirector of Communications Technology Services (CTS)

Vendor Outreach Meeting Agenda Welcome and Introductions

• Legal Disclaimer Meeting Purpose & Objectives Communications Technology Services Overview Approach for TEX-AN

• Reflection upon the Historical Approach • Next Generation - New Directions• Re-procurement Goals & Objectives• Contemplated Vision for the Next Generation Approach

Procurement Process • Research Conducted• Planning Efforts• Procurement Timeline

Intermission Answers to Questions

Legal Disclaimer

The information contained herein is for planning purposes only.

It should not be relied upon as complete or final. DIR reserves the right to change the contents of

all planning documents at any time for any reason.

Official procurement documents will be posted via the Electronic State Business Daily.

Meeting Purpose & Objectives

Purpose• To share DIR’s current conceptual next

generation TEX-AN vision and service delivery strategy with vendors

Objective• To obtain input from vendors regarding the

next generation TEX-AN vision and service delivery strategy

Communications Technology Services Overview

Division of DIR responsible for providing and supporting:

The statewide communications system known as the Texas Agency Network (TEX-AN)

The Capitol Complex Telecommunications System (CCTS)

State Network Security Operations Center

$-

$10,000,000

$20,000,000

$30,000,000

$40,000,000

$50,000,000

$60,000,000

$70,000,000

$80,000,000

2004 2005 2006 2007

Fiscal Year

CCTS

TEX-AN


TEX-AN – Service Expiration 8/31/09Access CircuitsData Transport Services

ATM, Frame-Relay, Emulation Services, Point-to-Point

IP Wide Area Network (WAN)Video Services Internet Service Provider (ISP) ServicesNetwork Security Operations

Capitol Complex Telephone Service (Local, Long

Distance, Toll Free) Voicemail Automatic Call Distribution Directory & Operator Services Metropolitan Area Network (MAN) Inside – Outside “Cable” Plant

Deploying the statewide shared IP communications platform, in conjunction with managed services has resulted in an increase in gross revenue for TEX-AN of 11% year over year for the past two years.

* TEX-AN Revenues Exclude Local Services

TEX-AN/CCTS Revenues


Total Circuits: 6,447 75% Broadband Circuits

(T-1 and Higher) 10:1 Ratio of Data to Voice

Circuits

Customers Served: 573 Over 4,500 broadband circuits across 600 cities with

service in nearly every county in Texas 75% of customers utilize CTS’ services by choice

CustomerSegmentation

Service Foot Print & Market Segmentation

Historical Approach for TEX-AN

Focused on providing the cost-effective building blocks for customers to build communications solutions to meet their business needs

Examples: Data Circuits Voice Circuits Local, Long Distance and 800 voice service Equipment & Maintenance

Reflection upon the Historical Approach Benefits:

Cost effective communications commodities Easy acquisition of communications service A universal cell based network platform More resilient communications transport options

Lost Opportunities: To leverage enterprise efficiencies through shared services and

shared infrastructure To minimize waste associated with unnecessary duplication of

infrastructure To achieve more robust and resilient solutions utilizing the Internet

Protocol To offer communications technology solutions that enable customers

to focus on their core missions To include additional vendors or to introduce emerging technologies

Communications Technology Services Functions

The following functions support the Communications Technology Services (CTS) responsibilities and are supported by State personnel and limited contract staff.

•COMMUNICATIONS TECHNOLOGY SERVICES

DIVISION•

• ENTERPRISE WAN &• INTERNET OPERATIONS•Operations• Engineering• Wide & Metro Area Networking• Customer Care (Help Desk)• IT Systems Management

•ENTERPRISE SERVICES

•CCTS Services• Systems Management• Installation Services• Provisioning• Operator Services• Cabling Services

•ENTERPRISE SUPPORT

• Planning • Fulfillment• Orders• Custom Solutions• Quality Assurance

•NETWORK SECURITY •

• Service Management• Security Monitoring• IDS/IPS• CPT & Vulnerability Assessments• CIRT• Consultation Services

SUPPORT SERVICES

• Managed Services Oversight• Project Management• Finance • Billing • Contract Management/Legal• Administrative

CTS has a wide range of functions that support the services available through the division and its associated service providers.

DIR’s responsibility ranges from end-to-end service delivery for certain service areas to more limited administrative support of contracted providers.

Historically Expressed Customer Interests

Notwithstanding the need to accommodate a wide range of customers’service requirements, DIR has observed the following customer interests:

Desire for a broad array of communications technology solutions that: • Are affordable (i.e., cost effective) • Have predictable recurring cost characteristics• Are simple to understand, consume, budget for and pay for

Varying degrees of budget flexibility and service requirements dictate the need for choice among service providers and service options;

Simple means by which to acquire, implement and support advanced communications services;

Desire for “solutions” as opposed to specific “technologies”; and Service without ownership requirements.

Re-procurement Goals & Objectives Reposition DIR from its service provider role to customer

advocate Expand the suite of services and providers to better meet

the needs of the State Simplify solutions acquisition Simplify solutions establishment Enhance service & support process

Enhance value through shared communications technology solutions

Enhance service delivery through active performance benchmarking, service governance and oversight

Increase opportunities for participation and a means to more easily incorporate emerging technologies

New Directions

Traditionally, DIR’s approach has been to… …“deliver communications services.”

DIR’s approach is changing to ……“ensure that communications

services are being delivered.”

TEX-AN Re-procurement

The Next Generation’s Approach…

Current: Service Delivery Approach

DIR’s current role positions it in the middle of the service delivery chain

DIR

- Solution Consultation - Vendor Negotiations - Statement of Work Facilitation - Service Agreement with Customer - Certain Operational Functions - Service Ordering - Billing to Customer - Bill Payment to Vendor - Mediation - Vendor Contract Management

Vendors

- Requirements Definition - Statement of Work Creation - Service Agreement with DIR - Service Provisioning - Service Delivery - Reporting - Service MAC - Billing to DIR - Mediation with DIR

Customers

- Requirements Definition - Negotiations with DIR - Statement of Work Sign-off - Service Agreement with DIR - Service Management - DIR Bill Payment - Mediation with DIR

Next Generation: Service Delivery Approach

DIR seeks to establish a more prominent and effective role as a customer service advocate as opposed to being a provider of service.

DIR to refocus its efforts to be more proactive related to performance management and governance

DIR - Solution Consultation - Technology Certification - Enterprise Architecture Validation - Negotiation Assistance - Vendor Performance Monitoring - Vendor Performance Benchmarking - Vendor Performance Reporting - Receipt of Fees from Vendor - Mediation Assistance - Vendor Contract Management - Facilitate Access to 3rd Party Svcs - Serve as Customer Advocate

Customers - Requirements Definition - Vendor Negotiations and Selection - Statement of Work Sign-off - Service Agreement with Vendor - Service Management - Vendor Bill Payment - Vendor Management - Mediation with Vendor

Vendors - Requirements Definition - Statement of Work Creation - Service Agreement with Customer - Service Provisioning - Service Delivery - Reporting - Service MAC - Billing to Customer - Fee Remittance to DIR - Mediation with Customer

Next Generation: IP Transport Approach

The conceptual transport model:

• Offers customers choice

• Facilitates competition • Leverages value from

select market area service providers

• Supports the fundamental objective of achieving lower per unit cost shared services for the State

Serv

ice s

Laye

r

RFO 3 – NSOC & Managed Services

Existing Shared Services

Data Center

Internet TexasOnline

Messaging

MPLS 1

Access

MPLS 2

Access

MPLS 3

Access

Customer A

Customer B

Customer C

Shar

ed C

ore

Sta

tew

ide

MPL

S Sv

cs

LEARN Transport – Data

AlternateAccess

AlternateAccessIndependent Transport

Cus

tom

erLa

yer

Shared Inter-carrier MPLS Core

Tran

spor

t Lay

er

OperationsSupport

CentralizedHelp Desk Svcs

Certification & Testing

BillingServices

Perf. Mgt. & Governance

Integration & Mgmt Services

RFO 2: Third-Party Providers

NSOC

ManagedServices

RFO 1A- Shared MPLS

(Carrier’s Carrier)

RFO 1B- MPLS Services including access

- Commodity Building Blocks

LEARN Defined

Houston

Galveston

Beaumont

Corpus Christi

El Paso

San Antonio

Austin

Lubbock

College Station

Waco

Longview

LEARN TopologyNLR Topology

Leased LambdaLEARN Site

Metro Interconnect City

LEARN Topology for State

Dallas

Denton

Lone Star Education andResearch Network Funded by the State of Texas to

build a high-speed communications infrastructure for research and educational use

Legislation permits use by DIR for certain types of communications traffic

Dedicated WaveNet Services Dedicated high capacity

services are available between the LEARN POPs in Houston, College Station, Dallas, Waco and San Antonio.

Typical services are provisioned as 1 GigE or 10 GigE. Legacy OC-n is also available.

Type of Service MRC

Dedicated 1G between adjacent City Pairs $2,000

Dedicated 10G between adjacent City Pairs $5,000

Sample Pricing

Shared Core Transit IP Traffic

The following scenarios depict circumstances in which traffic would transit the shared core, to include but not be limited to:• Customers that establish connectivity to two or more MPLS

providers for purposes of resiliency or cost efficiencies;

• Customers using the services of an alternate access provider in areas where the MPLS provider’s access does not meet customer needs for service or cost reasons;

• Customers accessing shared services and/or hosted services that are directly connected to the shared core, such as Data Center Services, Internet access, messaging services, Texas Online, or Network Security Operations Services.

Next Generation: Service Scenario

Customers

Core Statewide MPLS Platform


LEARN

Complementing Service Option

Examples:

- Seat Mgmt- Messaging- Wireless- Security

- Consolidated Billing

- Centralized Help Desk Services- Operations

Oversight

StatewideAccess &

MPLS

Advanced Communications

Technology Services &

Applications

TraditionalCommodity

CommunicationsBuilding Blocks

StatewideAccess &

MPLS

StatewideAccess &

MPLS



Applications

Existing DIR Shared Services

- Data Center- Internet

- Network Security

Next Generation: Service Scenario

The illustration depicts an arrangement for customersthat optionally may choose to employ 3rd party integration services and consolidated billing services

3rd Party Integration Svc• To assist in evaluating

service options • To assist in coordinating

efforts between the providers to implement the solution chosen

Consolidated Billing Svc• To take feeds from

disparate providers, perform rate validation and render a single simplified bill to the customer for payment

Customers



LEARN

Complementing Service Option

Examples:

- Seat Mgmt- Messaging- Wireless- Security

- Consolidated Billing

- Centralized Help Desk Services- Operations

Oversight

StatewideAccess &

MPLS



Applications

TraditionalCommodity

CommunicationsBuilding Blocks

StatewideAccess &

MPLS

StatewideAccess &

MPLS



Applications

Existing DIR Shared Services

- Data Center- Internet

- Network Security

3rd Party Integration

Service

ConsolidatedBilling

Service Provider

TEX-AN Re-procurement

The Process…

Research Conducted

Completed:Historical Customer Communications and

FeedbackGeneral Services AdministrationDepartment of TreasuryNoblisForresterGartner

Planning Efforts

Customer Outreach Plan• TEX-AN Users’ Group

► Key stakeholder input from state and non-state agencies

• Telecommunications Planning and Oversight Council• Agency Leadership

► CIO’s & Communications Technologists

• DIR Website http://www1.dir.state.tx.us/texan/ ► Information on this re-procurement will be posted on the DIR

Web site as it becomes available. • Vision document to be posted week of 1/21/08

• Opportunities for on-going input

Customer Outreach Plan• TEX-AN Users’ Group

► Key stakeholder input from state and non-state agencies

• Telecommunications Planning and Oversight Council• Agency Leadership

► CIO’s & Communications Technologists

• DIR Website http://www1.dir.state.tx.us/texan/ ► Information on this re-procurement will be posted on the DIR

Web site as it becomes available. • Vision document to be posted week of 1/21/08

• Opportunities for on-going input

http://www1.dir.state.tx.us/texan/

http://www1.dir.state.tx.us/texan/

Planning Efforts Industry Outreach

December 14th - TASSCC VAGVendor Information Session

► Vendors encouraged to provide written feedback associated with the concepts contemplated within the vision document

• Submit by 2/1/08 (5:00 pm CST) via letter to Denny Ross, Purchaser, DIR, 300 West 15th Street, Austin, TX 78701 or via email: [email protected]

► DIR may request additional information from responding vendors based upon interest generated

► Vision and conceptual model to be refined and shall serve as a framework for the next generation TEX-AN service model

mailto:[email protected]

Anticipated RFO Structure and Timeline

* DIR anticipates the vendor awarded RFO 1A may be excluded from an award in RFOs 1B, 2 and 3

Intermission

Answers to Questions

Presentation – PPT

Business

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