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Transcript of Presentations QA
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8/3/2019 Presentations QA
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QUALITY ASSURANCE (QA)
Introducing the process
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Quality in HE transformation CUP (1987), SERTEC (1994), QPU (1995)
NCHE report - 1996
Programme for transformation of HE - 1997
SAQA & NQF
Higher Education Act - CHE - 1997
Towards a new higher education landscape -
CHE Size & Shape - 2000
Founding document on QA in HE - 2000
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COMMON TEMINOLOGY
Quality assurancesystematic, structured and continuous attention toquality maintenance and quality improvement
Quality assessment/ evaluation/reviewany internal or external
process that leads to a judgement on the quality of an activity/ processetc. eg. Teaching/ learning or research
Quality auditthe process of evaluating the way in which quality isassured
Review committeegroup of peers conducting an external qualityassessment, either of an institution or department
Programmea coherent set of courses, leading to a certain degree.Programme review involves assessing all teaching and learningactivities leading to a particular degree
Student assessment- any form of assessment, either formative orsummative
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8/3/2019 Presentations QA
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What is QA? Continuous quality care
Systematic, structured & continuous attention to
quality maintenance and quality improvement Reflective practicecritical self-analysis/ self-
assessment, self-evaluation/SWOT analysis
What am I/we doing in eg. teaching, research?
Why is it being done?
Why is it being done in this way?
How well is it being done?
How could I/we improve what is being done?
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Need for QA - international
developments Elite HE - mass HE
central control - more autonomy
greater autonomy - need for accountability
HE student - consumer orientated
HE - compete with other sectors of society HE - value for money
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Need for QA Assure value for money - build confidence in
product for students, parents, employers &
general public Guides and directs institutional responses to the
transformation & challenges of HE
Provides a response to international developments
Is in line with national developments(NQF,SAQA)
Spot visits for pilot audit in 2001 & institutionalaudits should commence in May 2002
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NEED FOR QA (cont.) Technological & knowledge explosions
New modes of deliverydistance education,
CBE HEIs conservative & resistant to changerapid
changes in world of work
Legacy of apartheidlower expectations of
Blacks
Rote learning, memorisation & regurgitation ---addressed by NQF and OBE
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8/3/2019 Presentations QA
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What is QUALITY???? Quality is related to the extent to which
formulated goals and aims are reached, or
Quality is the extent to which the product meetsthe demands/ satisfaction of the customer
Difficult to definewho is the customer andwhat is the product?
fitness for purpose
fitness of purpose
A race without a finishing line
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8/3/2019 Presentations QA
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Fitness of purpose & fitness for
purpose PRODUCT QUALITY (knowledge,
skills,attitudes) =fitness of purpose
> standards> competencies
> academic qualification
> professional qualification
PROCESS QUALITY =fitness for purpose> quality of provisions
> quality of programmes
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Stakeholders in HE Students
government
academic community
employers
parents
society
.
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Quality Indicators -
What are the 10 most important quality indicators
for:
an institution
a department
a programme
research activities
service delivery
academic support
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Assumptions QA is not a new concept - HEIs have always
focused on quality. Call for a more systematic
approach QA is a means of continuous self-improvement
QA is not a scienceit is common sense
QA is the responsibility of every individual-
starts an an individual level QM starts at the top and filters down
Tension between accountability & improvement
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8/3/2019 Presentations QA
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Characteristics of an IQMS Have a developmental approachshould add
capacity
Add value to teaching and learning As simple & non-bureaucratic as possible
Sound informational building capacity
Move towards a system where finally you will beable to TRUST self-evaluations of unit
For above, need signals sent about unit ofassessment, areas of reporting, enhancement,quality indicators
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Characteristics of an IQMS Cost effective- but first few years of
establishment-start up costs will be very high eg.
Generating base-line information Should aim mainly at assessing quality of core
functions
IQMS inextricably linked to institutional context
and broader planning framework, instead of beinglinked to restructuring that is not an annual event
Close link between QA and Strategic Planning
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Performance/quantitative
indicators Pass rates
drop out rates
staff/student ratio
supervision of postgraduate students
number of publications citation index
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Setting standards Who sets the standard?
How do we know:
> that standards set meet stakeholder satisfaction?> which stakeholders are more important?
> that we are using the most appropriatemeasurement tools?
> that graduates are meeting the expectedrequirements?
> that the planning process is of a high quality?
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Supporting QA External support - capacity building & guidance:
HEQC, SAUVCA, FOTIM
Internal support & co-ordination* manual
* models and frameworks
* tools
* facilitation
* staff training and development
* QAC of Senate; QIC of Faculties
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QA Challenges for MEDUNSA Creating an understanding of QA
Creating a QA culture through buy-into self
reflection & improvement, not compliance Providing financial and human resouces for QA
Developing a QA policy and protocols
Commitment to QA by executive managementthat translates into actions in practice
Internal QA separate from performance appraisal,promotion, restructuring
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8/3/2019 Presentations QA
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QA -way forward
for MEDUNSA??? Workshop for HODs
& senior staff
Newsletter
Webpage
Departmental
workshops
Protocols
Manuals
Tools
MIS Pilot project 2001