Quality Cicles

7/28/2019 Quality Cicles

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INTRODUCTION

Maintaining a change friendly workforce is not an easy task. Thesuccess of organization will depend upon their ability to tap the

abilities and talents of their staff by encouraging staff involvement

in various spheres of organization activities. Staff participation can

be used as a management tool.

Quality circle is one such tool which proposes staff involvement.

A quality circle is a participatory management technique that

enlists the help of employees in solving problems related to their

own jobs .


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Quality Circle (QC)

Quality Circles are small groupsofemployees who voluntarilymeet togetheron a regular basis to identify, define,

analyze and solve work related problems,

leading to improvement in their total

performance, and enrichment of theirworklife.

Usually the members of a particular team

(quality circle) should be from the samework areaor who do similar work so thatthe problems they select will be familiar to

all of them.

An ideal size of quality circle is eight to

ten members.


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Concept of Quality Circle (QC) It is based upon the human resource management considered

as one of the key factors in the improvement of product quality

and productivity.

It has 3 major attributes :-

1. Quality circle is a form ofParticipative Management .

2. Quality circle is a Human Resource DevelopmentTechnique.

3. Quality circle is a Problem Solving Technique


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History

Quality circle were originally associated with Japanesemanagement and manufacturing techniques, hence the concept of

QC in essentially Japanese.

It played a major role in development of Japan after the second

world war.

QC in Japan was formalized in 1960 by K.Ishikawa

In 1982 the QC forum of India was formed in Secundrabad to

create awareness and for imparting skills in implementing QC in

different organizations.

It is actively involved in sharing experiences of Indian

organizations in this effort.


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Objectives of Quality Circles

1) Change in Attitude:-From I don't care to I do care.Continuous improvement in quality of work life through

humanization of work.

2) Self development:-Bring out Hidden Potential of people .People get to learn additional skills.

3) Development of Team Spirit:- Individual vs. TeamIcouldnt but we did it.

4) Improved Organisational Culture:-Positive workingenvironment. Total involvement of people at all levels. Higher

motivational level. Participate management process.


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Quality Circle Characteristics

Voluntary groups of 6-8 members.

Qc teams are semi permanent.

Teams are from single functional department.

Members have equal status & select their own project.

Minimum pressure to solve problems.


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Organisation of Quality Circles

Each circle should ideally consists of

8-10 persons as many circles may be

formed as possible in various

functional areas depending on the

number of people who have

volunteered to join.

The quality circle organisation has a :-

1. MEMBER

2. LEADERS

3. FACILITATORS

4. STEERING COMMITTEE


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Structure of

Quality Circle

Topmanagement

SteeringCommittee

Coordinator

Facilitator

Leader

Member


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1.Members

Members are the basic element of the structure of QC.

Voluntarily join other employees of the same work area or those

engaged in similar type of work to become members of QC , and

participate in small group activities.

Contribute towards building of a cohesive group culture through

which they try to achieve the highest standards of performance.

Take part in management presentations.


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2. Leaders

Leader is choosen by the

members from amongst them.

He may be foreman / supervisor/

charge man or any other member.

Member can decide on the leader

for each project.

Leader is responsible for the

effective performance of his

circle.

He must be prepared to face

challenge to his ideas.


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3. Facilitator

Facilitator is usually a manager of the shop/ department/ section.

He is responsible for guiding and directing the activities of the

quality circle in his area and enthuse other executives to get

involved in supporting quality circle activities.He publishes the concepts , enlist volunteer members, providing

training for members.


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4. Coordinator

Coordinator also acts as

facilitators is an individual

responsible for

coordinating and directingthe qualitycircles activities

within an organization and

carries out such functions.


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5. Steering Committee

Apex body at the highest level of the unit / division which oversees

the functioning of quality circle in the unit/ division and serves as

an advisory body for quality circle.

PURPOSE OF STEERING COMMITTEE :-

1. Identify overall quality circle objectives.

2. Encouraging quality circle activity by providing plan

resources to make circle activity possible.

3. Authorizing circle actions as well as establish policies and

guidelines.

4. Suggest areas for suitable quality circle attention.


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6. Top Management

The success of the quality circles depends solely on

the attitude of the Top management and plays an

important role to ensure the success ofimplementation of quality circles in the organization.


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THE IMPACT OF QUALITY CIRCLE

Improvement of human relations and workplace morale.

Promotion of work culture.

Enhancement of job interest .

Effective team work .Reducing defects and improving quality.

Improvement of productivity.

Enhancing problem solving capacity .

Improving communication & interaction.


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Areas of interest to quality circle

Quality improvement.

Efficiency improvement in service organization.

Cost reduction.

Process control during manufacturing.

Safety in materials handling and equipment operations. Equipment and manpower utilization .

Reduction in work in progress.

Job improvement .

Reduction in machine maintenance problems

Reduction in human errors.


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Example of Quality Circle Programmes inIndia

BHEL -1980-Mr. S.R.Udapa(G.M.operations)1stIndian to start quality

circle.

OBJECTIVES:1. Achieve n sustain a

reputation for quality atcompetitive prices innational and internationalmarket for entire productrange .

FUNCTIONS:1. Preparations of QC manual2. Preparations of quality plan

for various products3. Formation of annual quality

implementations plan.


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Example of Quality Circle Programmes inIndia

Hero Honda motors Sunrise Quality Circle

Lucas TVS, Chennai Honey bee Quality Circle

Tata Refactories (located in Orissa) Niharika Qualitycircle (saved Rs.4000p.a.)


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Conculsion

Quality circle is

implemented to all

organisation where there is

scope for group based

solution of work relatedproblems.

Qc is aim to achieve the

objectives basically through

development of people , themost important asset of an

organisation.


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