Quality presentation

15
Simply To Go By: Joshua Jerkins, Michael Mukes, James Toon

Transcript of Quality presentation

Page 1: Quality presentation

Simply To Go By: Joshua Jerkins, Michael Mukes, James Toon

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What?Simply To Go is “drive-thru for the cafeteria”

Place where you get food instead of going to the actual cafe

They serve entrees, sandwiches/wraps, chips and drinks

All paid with a swipe of your AGGIE ONE CARD!!!

SIMPLE RIGHT!?!

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Why?They have a huge customer base since most students are always in a hurry and they go there to eat

Also most students say that they should improve their quality

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SIPOC (normal) Simply To Go’s SIPOC Process

1.Supplier2.Input3.Process4.Output 5.Customers

1.Suppliers2.Customers3.Process4.Input5.Output

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DMAICDefineMeasureAnalyzeImproveControl

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To help define the problemUsed a survey, which the main question was what do you think could improve Simply?

We also created a video of us asking students what would you rate the quality of Simply?

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ResultsUsing our video and survey we have discovered three major problems with Simply To Go.Not enough space.Needs more variety of food.Line is consistently too long.

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Measure

Walk in and Grab Chips:

10 sec

Get Drink:45 sec

Grab Entree or Sandwich:60-120 sec

Get Condiments:

5 sec

Swipe Card and Leave:

5 sec

Process of Simply To Go

Monday - Thursday

185 sec total X 30 people = 5550 sec = 1 hr 30 min

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Measure

Walk in and Grab Chips:

2 min

Get Drink:2 min

Grab Entree or Sandwich:

2 min

Get Condiments:

1 min

Swipe Card and Leave:

2 min

Process of Simply To Go

Friday

9 min total X 30 people = 270 min = 4 hr 30 min

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AnalyzeFactors Contributing

to Long Lines

Long Lines

Serving Time

One Server

One Drink Machine

One Line

One Register

Small Space

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Not much to analyze proof is here:Monday same time

Friday

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ImproveThe biggest thing we can fix is finding a bigger location. Then we could add a register, server, and drink machine. This will allow a second line, drastically cutting down wait times and making the lines move faster.

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ControlWith the added line, we can maintain shorter lines, shorter wait times, and would be able to serve customers faster.

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The End