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Simply To Go By: Joshua Jerkins, Michael Mukes, James Toon
What?Simply To Go is “drive-thru for the cafeteria”
Place where you get food instead of going to the actual cafe
They serve entrees, sandwiches/wraps, chips and drinks
All paid with a swipe of your AGGIE ONE CARD!!!
SIMPLE RIGHT!?!
Why?They have a huge customer base since most students are always in a hurry and they go there to eat
Also most students say that they should improve their quality
SIPOC (normal) Simply To Go’s SIPOC Process
1.Supplier2.Input3.Process4.Output 5.Customers
1.Suppliers2.Customers3.Process4.Input5.Output
DMAICDefineMeasureAnalyzeImproveControl
To help define the problemUsed a survey, which the main question was what do you think could improve Simply?
We also created a video of us asking students what would you rate the quality of Simply?
ResultsUsing our video and survey we have discovered three major problems with Simply To Go.Not enough space.Needs more variety of food.Line is consistently too long.
Measure
Walk in and Grab Chips:
10 sec
Get Drink:45 sec
Grab Entree or Sandwich:60-120 sec
Get Condiments:
5 sec
Swipe Card and Leave:
5 sec
Process of Simply To Go
Monday - Thursday
185 sec total X 30 people = 5550 sec = 1 hr 30 min
Measure
Walk in and Grab Chips:
2 min
Get Drink:2 min
Grab Entree or Sandwich:
2 min
Get Condiments:
1 min
Swipe Card and Leave:
2 min
Process of Simply To Go
Friday
9 min total X 30 people = 270 min = 4 hr 30 min
AnalyzeFactors Contributing
to Long Lines
Long Lines
Serving Time
One Server
One Drink Machine
One Line
One Register
Small Space
Not much to analyze proof is here:Monday same time
Friday
ImproveThe biggest thing we can fix is finding a bigger location. Then we could add a register, server, and drink machine. This will allow a second line, drastically cutting down wait times and making the lines move faster.
ControlWith the added line, we can maintain shorter lines, shorter wait times, and would be able to serve customers faster.
The End