Tesis Andrés Sixto

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    UNIVERSIDAD DE HUNUCO

    FACULTAL DE CIENCIAS EMPRESARIALES

    CARRERA PROFECIONAL DE TURISMO, HOTELERIA Y

    GASTRONOMIA

    ORGANIZACIN INFORMAL Y PRODUCTIVIDAD DE LOS

    COLABORADORES DE LA EMPRESA MISTIKA CASA CLUB 2016

    PROYECTO DE INVESTIGACION PARA OPTAR EL TITULO DE

    LIC. EN TURISMO !OTELERIA Y GASTRONOMIA

    ELABORADO POR"

    SI#TO BALLARTE ANDRES ANTONIO

    DOCENTE ASESOR"

    VENTURA CRISPIN ERIKA LUZ

    C!RISTIAN PAOLO MARTEL CARRANZA

    !UANUCO PERU

    2016

    1

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    DEDICATORIA

    D$%&'( $)*+ *$)&) + ,&) -+%$) I/. S,&34/&+ B++*$ M+-+*&%+

    I/. A/%5) A$%( S&7*( P(/'&+/( 89$ )&$,-$ ,$

    +-(4+(/ &/'(/%&'&(/+,$/*$ $/ + -+*$ ,(+

    4 $'(/:,&'+ -++ $+ + )$ 9/ -($)&(/+.

    A ,& 3$,+/+ 4 %$,;) +,&&+ $/ $/$+ -( $ +-(4(

    89$ )&$,-$ ,$ ( %$ ,& '+$+ U/&?$)&*+&+.

    2

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    AGRADECIMIENTO

    P&,$+,$/*$ ++%$'( + + U/&?$)&%+% %$ !9;/9'( -( 3+$&),( +,&)*+% 4 +-(4( ,(+ 3+/ +-(*+%( $/ 9/ +*( -('$/*+$ +

    ,&) +/+) %$ )$9& +%$+/*$ '(/ ,& '+$+ -($)&(/+.

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    INDICE

    PAGINAS PRELIMINARES

    D$%&'+*(&+..&&

    A+%$'&,&$/*(..&&&

    I/*(%9''&:/...?&&

    R$)9,$/........&7

    S9,,+4.....7

    CAPITULO I

    PROBLEMA DE INVESTIGACIN

    1.1. D$)'&-'&:/ %$ P(

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    2..1. V+&+

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    ANE#OS

    M+*& %$ '(/)&)*$/'&+.6

    C9$)*&(/+&(..6

    O-$+'&(/+&+'&:/ %$ V+&+

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    INTRODUCCIN

    L+ -$)$/*$ *$)&) $) 9/+ &/?$)*&+'&:/ 89$ *&$/$ -( (

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    E/ $ '+-=*9( III )$ +

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    RESUMEN

    E)*+ *$)&) 9$ $+&+%+ '(/ $ &/ %$ '$+ 9/ ,(%$( %$ )(9'&:/ 89$

    $ -$,&*+ + + $,-$)+ ,$(+ $/ $ ;$+ +%,&/&)*+*&?+ 4 %$ $)*+ ,+/$+

    &/94+ %$ ,+/$+ -()&*&?+ $/ + -(%9'*&?&%+%.

    S$ '$+(/ -()&

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    SUMMARY

    T3&) *3$)&) +) '(/%9'*$% &/ (%$ *( '$+*$ + ,(%$ )(9*&(/ *3+* & +(

    *3$ '(,-+/4 *( &,-(?$ &/ *3$ +%,&/&)*+*&?$ +$+ +/% *39) -()&*&?$4

    &/9$/'$ -(%9'*&?&*4.

    -())&

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    CAPITULO II. PROBLEMA DE INVESTIGACIN

    1.1. DESCRIPCIN DEL PROBLEMA

    1.1.1 DESCRICIN DEL PROBLEMA LOCAL

    E '(,$'&( &/*$/+'&(/+ %$ 3(4 $) ,94 $7&$/*$ $/ $ '(/*( %$ +

    '+&%+% %$ () +&,$/*() +

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    $'(/:,&'() &/?(9'+%(). E/ $ '+)( %$ () *+

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    ,(%$/&+'&:/ '(/ $'$( -9$)*( 89$ )$ *$,$ 89$ + '(/*+-+*&%+ %$ *+

    +9,$/*( $/ + -(%9'*&?&%+% )$+ 9/+ %&),&/9'&:/ $/ $ $,-$(.

    S$J/ G++4. 1H /() %&'$"

    L+ '(,-$*&*&?&%+% )$ -9$%$ %$&/& '(,( + '+-+'&%+% %$ () -+=)$)

    -++ &/)$*+)$ $7&*()+,$/*$ $/ + $'(/(,=+ ,9/%&+. L+ '(,-$*&*&?&%+% %$

    9/+ /+'&:/ $) $ +%( + '9+ )$ -9$%$ -(%9'&

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    %$ $)+ $,-$)+ &/(,+ 4 )9 '+/+&+'&:/ 3+)*+ %(/%$ )$+ -()&

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    E)*(4 $+&+/%( $)*+ &/?$)*&+'&:/ -(89$ 3$ -(%&%( -$'&

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    CAPITULO IIMARCO TEORICO

    2.1. ANTECEDENTES DE INVESTIGACIN

    2.1.1. ANTECEDENTES LOCALES

    T=*9(" M+@$*&/ D$ S$?&'&() P++ E M$(+,&$/*( D$ L+ G$)*&:/ Y

    P(%9'*&?&%+% D$ L() R$'$() T9=)*&'() D$ D&)*&*( D$ P&'( M+'+

    P$=(%( 2010.

    A9*(" C+

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    T=*9(" F+'*($) Q9$ D$*$,&/+/ L() N&?$$) D$ P(%9''&:/ Y P(%9'*&?&%+%

    D$ L+ P+-+ E/ L+ P(?&/'&+ D$ P+'3&*$+ D$ D$-+*+,$/*( D$ !9;/9'(.

    A9*(" C+4'3( S(&) R(7+/+

    U/&?$)&%+%" U/&?$)&%+% !$,&&( V+%&+/

    A>(" 2000

    C(/'9)&(/$)"

    L+ -(%9''&:/ $/ ,+)+ $?+

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    T=*9(" E M+@$*&/ D$ S$?&'&() C(,( !$+,&$/*+ E)*+*5&'+ P++ E

    M$(+,&$/*( D$ L+ P(%9'*&?&%+% E/ L+) M&'( Y P$89$>+) E,-$)+) D$

    D&)*&*( D$ !9;/9'( P$=(%( 200.

    A9*(" M+/'&+ R(%=9$ A89&$)

    U/&?$)&%+%" U/&?$)&%+% !$,&&( V+%&+/

    A>(" 200

    C(/'9)&(/$)"

    U/+ %$ +) -&,$+) %&&'9*+%$) -++ &/'$,$/*+ + -(%9'*&?&%+% $/

    () )$?&'&() $) ,$%&+. U/+ (,+ *=-&'+ %$ ,$%& + -(%9'*&?&%+% *&$/%$ +

    %&&&)$ + + -(%9'*&?&%+% %$ () $,-$+%().

    E/ ,9'3() '+)() + -(%9'*&?&%+% ):( )$ $?+J+ ,&%&$/%( +

    '+/*&%+% %$ +9/( %$ () &/-9*) 9*&&+%() $/ -+*&'9+ $ *+

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    2.1.2. ANTECEDENTES NACIONALES

    T=*9(" E S$'*( I/(,+ Y E D$$'3(.

    A9*(" B$+9,(/* C+&() R&'+%( A*9(.

    U/&?$)&%+%" U/&?$)&%+% S+/ I/+'&( D$ L(4(+.

    A>(" 200

    C(/'9)&(/$)"

    C9+/%( )$ 3+

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    T=*9(" P(-9$)*+ D$ M$(+ D$ L+ P(%9'*&?&%+% E/ U/ T+$ D$ O$(" 2012

    C(/'9)&(/$)"

    E/ $ -$)$/*$ *+

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    T=*9(" C9*9+ O+/&+'&(/+ Y G$)*&:/ D$ R$'9)() !9,+/()

    A9*(" S;/'3$ C+)*( A/5&'+

    U/&?$)&%+%" U/&?$)&%+% N+'&(/+ D$ C$/*( D$ P$J

    A>(" 200

    C(/'9)&(/$)"

    S(/ ,9'3() () $)*9%&() '$/*+%() $/ + '9*9+ %$ + (+/&+'&:/ 4

    $'9)() $$&%() -&/'&-+,$/*$ $/ +) (+/&+'&(/$) $,-$)+&+$) -$(

    ,94 -('() $+'&(/+%() $/ $ ;,

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    2.1. ANTECEDENTES INTERNACIONALES

    T=*9(" I,-(*+/'&+ D$ + O+/&+'&:/ I/(,+ Y P(-9$)*+ D$ M(%$(

    S&)*5,&'( D$ C&,+ O+/&+'&(/+.

    A9*(" B$*3(% ($ E.

    U/&?$)&%+%" U/&?$)&%+% D$ C3&$.

    A>(" 200

    C(/'9)&(/$)"

    E *$,+ %$ + -$)$/*$ *$)&) $) %$)*+'+ + &,-(*+/'&+ 89$ -()$$

    '(/)&%$+ + -$'$-'&:/ %$ () *+++ 89$ +

    -$'$-'&:/ %$ C&,+ O+/&+'&(/+ /( $) ):( $)9*+%( %$ ( 89$ +

    $,-$)+ 3+'$ ( %$+ %$ 3+'$ 4+ 89$ '(,( *(%+) +) -$'$-'&(/$)

    39,+/+) %$-$/%$/ %$ '&)*+ + *+?5) %$ '9+ )$ $)*5 +-$'&+/%( +

    $+&%+%.

    D$ $)*$ ,(%( $)9*+ )&/&&'+*&?( $)*9%&+ $ $/*(/( %$ ()

    *+

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    $+'&(/$) '(/ )9 $/*(/( $$?+/*$ -++ $ C$/*( %$ S$?&'&() C(,-+*&%()

    %$ A/( A,$&'+/ C3&$ $,-$)+ $/ + '9+ )$ %$)+(: $ $)*9%&(.

    T=*9(" P+/ E)*+*5&'( P++ M$(+ L+ P(%9'*&?&%+% D$ NCAC D$

    E7-$&+/ C3&$ S.A.

    A9*(" C3&)*$/$ L( S+))( M4&+,

    U/&?$)&%+%" U/&?$)&%+% D$ C3&$

    A>(" 200

    C(/'9)&(/$)"

    E7-$&+/ $) 9/ ( 200 +=+ +9,$/*+/%( +)= )9

    *&$,-( %$ -$,+/$/'&+ $/ + '(,-+>=+.

    L+ -(-9$)*+ %$ $)*$ *+

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    T=*9(" I/'$/*&?() I/)*&*9'&(/+$) E/ E S$'*( I/(,+ P++ L+ P+*&'&-+'&:/

    C&9%+%+/+ E/ C3&$.

    A9*(" S++?$%+ F$&-$.

    U/&?$)&%+%" U/&?$)&%+% D$ C3&$

    A>(" 200

    C(/'9)&(/$)"

    L+ -+*&'&-+'&:/ $/ %$,('+'&+ $) 9/ *$,+ 89$ $/ $ J*&,( *&$,-(

    3+ +'+-++%(

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    2.2. BASES TEORICAS

    2.2.1 ORGANIZACIN INFORMAL

    S$J/ DA,

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    FUENTE"DA,

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    -++

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    . P(-('&(/+ 9/ '(/*( )('&+ -( + &/9$/'&+ 4 + $9+'&:/ %$

    '(,-(*+,&$/*( %$/*( 4 9$+ %$ 9-(.

    D$)?$/*++) %$ () G9-() I/(,+$)"

    L+) (+/&+'&(/$) &/(,+$) *+,

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    V$/*++) %$ + O+/&+'&:/ I/(,+"

    A9/89$ +) (+/&+'&(/$) &/(,+$) '$+ %$)+=() 4 -(

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    E&'&$/'&+ I//(?+'&:/ N9$?() ,5*(%() %$ *+( -+(.

    Q9$ *+/ -(%9'*&?+ ( /( )$+ 9/+ $,-$)+ -(%=+ %$,()*+ $ *&$,-(

    %$ ?&%+ %$ %&'3+ '(-(+'&:/ +%$,;) %$ + '+/*&%+% %$ -(%9'*( +

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    ++ ,&),+ )+&%+.

    I/'$,$/*+ )+&%+ %&),&/9& $/*+%+.

    I/'$,$/*+ )+&%+ ,;) ;-&%( 89$ + $/*+%+.

    D&),&/9& + )+&%+ $/ (,+ ,$/( 89$ + $/*+%+.

    C(,( M$%& + P(%9'*&?&%+%

    L+ -(%9'*&?&%+% )$ %$&/$ '(,( + $+'&:/ $/*$ &/)9,() 4

    -(%9'*() $/ *+/*( 89$ + $&'&$/'&+ $-$)$/*+ $ '()*( -( 9/&%+% %$

    -(%9'*(. P( $$,-("

    E/ $ '+)( %$ () )$?&'&() %$ )+9% + ,$%&%+ %$ -(%9'*&?&%+%

    $)*+=+ %+%+ -( + $+'&:/ $7&)*$/*$ $/*$ $ /J,$( %$ '(/)9*+)

    (*(+%+) -( 3(+,5%&'(. L+ -(%9'*&?&%+% )$ ,$%&=+ + -+*& %$ '()*( -(

    '(/)9*+ ,&),( 89$ $)*+=+ &/*$+%( /( )(( -( $ *&$,-( %$%&'+%( -( $

    ,5%&'( + $)+ '(/)9*+ )&/( *+,

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    E/ +) $,-$)+) 89$ ,&%$/ )9 -(%9'*&?&%+% + :,9+ 89$ )$ 9*&&+

    '(/ ,;) $'9$/'&+ $)"

    P(%9'*&?&%+%"

    NJ,$( %$ 9/&%+%$) -(%9'&%+).

    I/)9,() $,-$+%().

    E)*$ ,(%$( )$ +-&'+ ,94

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    L+ -(%9'*&?&%+% (

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    F+'*($) I/*$/()"

    [ T$$/() 4 $%&&'&().

    [ M+*$&+$) 4 $/$=+.

    [ M;89&/+) 4 $89&-(.

    [ R$'9)( 39,+/(.

    F+'*($) E7*$/()"

    [ D&)-(/&( %$ -$)(/+) '(/ 3+

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    E/*$/+,&$/*(. E) $ -('$)( 89$ *&$/$ -( (

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    2.. SISTEMA DE VARIABLES

    2..1. VARIABLE DEPENDIENTE

    PRODUCTIVIDAD

    W R$,9/$+'&:/W T+

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    DEPENDIENTE"

    PRODUCTIVIDAD

    R$,9/$+'&:/

    WWWWWWWWWWWWWWWWWWWWWWWWWWWW

    T+

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    E -$)$/*$ -(4$'*( $) %$ A'+/'$ D$)'&-*&?( 4+ 89$ )$ +'9%$ +

    *5'/&'+) $)-$'=&'+) $/ + $'($''&:/ %$ &/(,+'&:/ '(,( + (

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    INSTRUMENTOS"

    W C9$)*&(/+&() 89$ )(/ 9/ '(/9/*( %$ -$9/*+) $)*9'*9+%+) %(/%$

    )$ 9*&&+/ -$9/*+) '$+%+) +

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    4 16 %$ (,+ /$+*&?+ ( '9+ /() %+ 9/ -('$/*+$ 89$ -(%$,()

    ?$ $/ $ )&9&$/*$ ;&'("

    GRAFICO N^1

    FUENTE" E+

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    GRAFICO N^2

    FUENTE" E+

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    W INTERPRETACIN" D$ + &/(,+'&:/ %$ C9+%( N^ )$ %$)-$/%$

    89$ %$ () 20 $/'9$)*+%() %$ $() $)-(/%&$(/ %$ (,+ -()&*&?+

    4 1 %$ (,+ /$+*&?+ ( '9+ /() %+ 9/ -('$/*+$ 89$ -(%$,()

    ?$ $/ $ )&9&$/*$ ;&'("

    GRAFICO N^

    FUENTE" E+

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    W INTERPRETACIN" D$ + &/(,+'&:/ %$ C9+%( N^ )$ %$)-$/%$

    89$ %$ () 20 $/'9$)*+%() %$ $() $)-(/%&$(/ %$ (,+ -()&*&?+

    4 16 %$ (,+ /$+*&?+ ( '9+ /() %+ 9/ -('$/*+$ 89$ -(%$,()

    ?$ $/ $ )&9&$/*$ ;&'("

    GRAFICO N^

    FUENTE" E+

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    W INTERPRETACIN" D$ + &/(,+'&:/ %$ C9+%( N^ )$ %$)-$/%$

    89$ %$ () 20 $/'9$)*+%() %$ $() $)-(/%&$(/ %$ (,+ -()&*&?+

    4 16 %$ (,+ /$+*&?+ ( '9+ /() %+ 9/ -('$/*+$ 89$ -(%$,()

    ?$ $/ $ )&9&$/*$ ;&'("

    GRAFICO N^

    FUENTE" E+

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    4 1 %$ (,+ /$+*&?+ ( '9+ /() %+ 9/ -('$/*+$ 89$ -(%$,()

    ?$ $/ $ )&9&$/*$ ;&'("

    GRAFICO N^6

    FUENTE" E+

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    GRAFICO N^

    FUENTE" E+

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    FUENTE" E+

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    FUENTE" E+

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    FUENTE" E+

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    FUENTE" E+

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    FUENTE" E+

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    FUENTE" E+

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    FUENTE" E+

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    FUENTE" E+

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    FUENTE" E+

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    FUENTE" E+

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    FUENTE" E+

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    FUENTE" E+

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    FUENTE" E+

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    $7-&'+%( +) 9/'&(/$) 89$ %$$/ $/ )9

    *(*+&%+% $/ )9) ;$+) %$ $)-$'&+&+'&:/ -(89$ 3(4 $/ %=+ $/ /9$)*+'&9%+% $7&)*$ '(,-$*$/'&+ 4 )$ 3+'$ /$'$)+&( *$/$ 9/+ (,+'&:/ (

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    ,++ $$'9'&:/ %$ () -('$)() %$ + $,-$)+ $*'. )(( -( ,$/'&(/+

    +9/() '()*() $+'&(/+%() '(/ 9/+ (+/&+'&:/ &/(,+.

    D$+=+ $/ )9 -9$)*(.

    P( *+ ,(*&?( $) $$?+/*$ 89$ 9/ -(+,+ %$ (+/&+'&:/ (,+

    $)*9'*9+%( /( )$+ )(( %$ ,+/$+ &/&'&+ )& /( 89$ ,+/*$/+ 9/

    )$9&,&$/*( '(/)*+/*$ $/ () $,-$+%().

    RECOMENDACIONES

    D$/*( %$ 9/ -(4$'*( %$ &/?$)*&+'&:/ '(,( () 9$ $)*$ )&$,-$ )$ %$)$+

    9/+ ,$(+ '(/*&/9+ %$ ,&),( -( ( *+/*( )$ $'(,&$/%+ + +

    +%,&/&)*+'&:/ 89$ *$/+/

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    O*+ $'(,$/%+'&:/ )$&+ &/'9& ,(%$() %$ (+/&+'&:/ (,+ %$/*( %$

    +) (+/&+'&(/$) -++ 89$ $ )&)*$,+ )$ +%+-*$ + +) /$'$)&%+%$) %$ +

    $,-$)+. U/+ $'(,$/%+'&:/ -++

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    W T$;/ V&$+) O.R. 1. Mo#(o$ #( a$ Organizacion($' -.11 12

    W S;/'3$ . 2010. GDT ! a Pro#+c"i-i#a# P(r$ona'

    W P&( M. 2012. La cai#a# #( S(r-icio ! $+ R(acin con a Pro#+c"i-i#a#'

    W P$/+ B. 200. Pro#+c"i-i#a# %ara E.+i%o$ #( Tra)a/o'

    W R(( %$

    &/?$)*&+'&:/

    D$)'&-*&?(

    C($+'&(/+.

    POBLACION Y

    MUESTRA"

    W C(,( + -(

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    . E '(,-(*+,&$/*( %$ )9) '(,-+>$() *+

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