Zendesk Presentation - Nov 2014

8/9/2019 Zendesk Presentation - Nov 2014

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Investor Presentation

November 2014



SAFE HARBOR

This presentation contains forward-looking statements, including, among other things, statements regarding our growth prospects; our ability tto use our platform; our ability to innovate and provide a superior customer experience; our ability to successfully expand in our existing markeour ability to effectively manage our growth and future expenses. The words such as “may,” “should,” “will,” “believe,” “expect,” “anticipate,” “targphrases that denote future expectation or intent regarding our financial results, operations and other matters are intended to identify forward-lnot rely upon forward-looking statements as predictions of future events.

The outcome of the events described in these forward-looking statements is subject to known and unknown risks, uncertainties, and other factoresults, performance, or achievements to differ materially, including (i) adverse changes in general economic or market conditions; (ii) our abilitplatform to changing market dynamics and customer preferences or achieve increased market acceptance of our platform; (iii) our expectation our revenues will decline, and that as our costs increase, we may not be able to generate sufficient revenues to achieve or sustain profitability; (which makes it difficult to evaluate our prospects and future operating results; (v) our ability to effectively manage our growth and organizationcompete effectively in the intensely competitive market in which we participate; (vii) the development of the market for software as a service bu(viii) our ability to sell our live chat software as a standalone service and more fully integrate our live chat software with our customer service psecurity measures or unauthorized access to our customers’ data; (x) service interruptions or performance problems associated with our technreal or perceived errors, failures, or bugs in our products; (xii) our substantial reliance on our customers renewing their subscriptions and purcfrom us; and (xiii) our ability to effectively expand our sales capabilities.

The forward-looking statements contained in this presentation are also subject to additional risks, uncertainties, and factors, including those mo

with the Securities and Exchange Commission, including our Quarterly Report on Form 10-Q filed with the Securities and Exchange Commissioninformation on potential risks that could affect actual results will be included in the subsequent periodic and current reports and other filings thand Exchange Commission from time to time.

Forward-looking statements represent our management’s beliefs and assumptions only as of the date such statements are made. We undertakforward-looking statements made in this presentation to reflect events or circumstances after the date of this presentation or to reflect new infunanticipated events, except as required by law.



BRINGING

ORGANIZATIO

AND THEIR

CUSTOMERS

CLOSER TOG



STATE OF THE LEGACY CUSTOMER SERVICE SOFTWARE INDUSTRY

CLASSIC

ENTERPRISE SALE

OPTIMIZED FOR

THE INSTITUTION

ON PREMISE

HIGH MAINTENANCE



THE NEW AMPLIFIED VOICE OF THE INFORMED CUSTOMER HAS CHANGED THE DYNAMICS



AND CONSUMER EXPECTATIONS HAVE CHANGED DRAMATICALLY

INSTANT TRANSPARENT PERSONALIZED

989 MARKET STREET



…A CLOUD-BASED

CUSTOMER SERVICE

SOFTWARE PLATFORM

ZENDESK EMERGES, A NEW GENERATION BEAUTIFULLY SIMPLE CUSTOMER SERVICE PLATFORM



ZENDESK, A NEW STANDARD FOR BUSINESS SOFTWARE

CLOUD (INTERNET) OMNIPLATFOR

DEMOCRATIZATION &CONSUMERIZATION



EMBEDDED

PROACTIVE

NPS

CSAT

ENGAGEMENT

WORKFLOW

SLA’s

AUTOMATION

SUPPORT

TICKETS & USERS

KNOWLEDGE BASE

COMMUNITY

PORTAL

SELF-SERVICEORGACONSUMER

EMAIL

CHAT

FACEBOOK

WEB

TWITTER

VOICE

D

B

INSIGHTS

ANALYTICS

THE ZENDESK PLATFORM

ZENDESK BENCHMARK

TM



DEVELOPMENT PLATFORM

• Over 200 public apps

• Broad developer ecosystem

• Channel for partners• Product extensions

• Product experimentation

• Partner evaluation



Kixeye's In-game engagement; built with Zendesk



COMPETITION

Basic tools

SegmentsZendesk

CompetitivePosition

Competitors

SMB Customer Service Market Leader

Mid-Market / Enterprise

Customer Service

Market Disruptor

Employee Service

DeskMarket Alternative



CUSTOMERS

INTERNET

TELECOM

ENTERPRISE

MEDIA /

ENTERTAINMENT

RETAIL /CONSUMER

TRAVEL

EDUCATION /

NON-PROFIT/

GOVERNMENT

®



GROWTH DRIVERS

EXPLO

ANALY

BROADEN PLATFOR

AND PARTNERSHIP

INTRODUCE NEW PRODUCTS

AND FEATURES

EXTEND GLOBAL

CUSTOMER FOOTPRINT

EXPAND ENTERPRISE

CUSTOMER BASE

EXTEND SMB MARKET

LEADERSHIP

DRIVE ORGANIC GROWTH THROUGH

BRAND DEVELOPMENT



FINANCIAL HIGHLIGHTS

• High growth recurring subscription revenue

• Rapidly expanding and diverse global custom

• Powerful land and expand growth opportuni

• Proven cashflow model

• Investing at measured pace for continued gr

•Organic Viral point



SUBSCRIPTION OPTIONS



REVENUE

2011 2012 2013

ANNUAL REVENUE QUARTERLY REVENUE

1 1 2 %

C A G R

($ in millions)($ in millions)

2012 20

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q



LARGE GLOBAL AND LOYAL CUSTOMER BASE as of September 30, 2014

Q3:2014 REVENUE BY GEOGRAPH

123%Annual dollar-based net ex

>1,000 500 - 999 100 - 499 <100

KEY FACTS

100+ seats Less than 100 seats

Annual Recurring RevenueDistribution from Accounts

48,763 CUSTOMER ACCOUNTS WORLDWIDE



CAPITAL EFFICIENT MODEL

QUARTERLY REVENUE & OPERATING CASH FLOW ($ in millions)

$0

$10

$20

$30

$40

Q1 Q2 Q3 Q4 Q1

2013 2014

Q2 Q3

Zendesk Presentation - Nov 2014

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