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Starting with the name ofStarting with the name ofALLAH, The KING of KINGSALLAH, The KING of KINGS
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National Bank of PakistanNational Bank of Pakistan
Counter Service ProblemCounter Service Problem
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Presentation ContentsPresentation Contents
IntroductionIntroduction
Limitations of StudyLimitations of Study
Theoretical FrameworkTheoretical Framework
Relationship of VariablesRelationship of Variables
Development & Testing of HypothesisDevelopment & Testing of Hypothesis
Sources of Data CollectionSources of Data Collection
Data AnalysisData Analysis
ConclusionConclusion
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IntroductionIntroduction
Background InformationBackground Information
Major ObjectiveMajor Objective
Brief HistoryBrief History
Current ProblemCurrent Problem
Problem DefinitionProblem Definition
Counter Service RushCounter Service Rush
To Study Variables InvolvedTo Study Variables Involved Further Exploration of VariablesFurther Exploration of Variables
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Limitations of StudyLimitations of Study
Sample is not truly representative ofSample is not truly representative of
populationpopulation
Relationship based on EstimationRelationship based on Estimation
Lack of Time & ResourcesLack of Time & Resources
First time InvestigationFirst time Investigation
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Ambareen AliAmbareen Ali
TopicTopic
Sources of Data CollectionSources of Data Collection
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Source of Data CollectionSource of Data Collection
ObservationObservation
Preliminary Data GatheringPreliminary Data GatheringQuestionersQuestioners
Unstructured interviewsUnstructured interviews
ViewsViews
Customer point of viewCustomer point of view
Employees point of viewEmployees point of view
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Shumaila WaliShumaila Wali
TopicTopic
TheoreticalTheoreticalFrameworkFramework
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Theoretical FrameworkTheoretical FrameworkATM facility
Organizational
commitment
Online banking
Computer
network
Counter service problem in
NBP
Separate female
counter
Dependent variable
Independent
Variables
Unskilled
employees
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Jan MuhammadJan Muhammad
TopicTopic
Development & Testing ofDevelopment & Testing of
HypothesisHypothesis
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Development & Testing ofDevelopment & Testing of
HypothesisHypothesis1.1. ATM MachineATM Machine
Null hypothesis H 0 :Null hypothesis H 0 : ATM can reduce theATM can reduce the
counter service problem to a greatercounter service problem to a greater extentextent
Alternative Hypothesis H1:Alternative Hypothesis H1:ATM can notATM can not
reduce the counter service problem to areduce the counter service problem to a
greater extent.greater extent.
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Testing of ATM Facility in NBPStep 1.Null and Alternative HypothesisNull H0: p=0.5 vs. Alternative H1: p0.50Step 2. Level of significance
=0.10Step 3. Test Statistic
z=p^-p/ nqp /v
Step 4. Calculationwhere P^=x/n
P^=26/50P^=0.52
And p=0.50, n=50q= 1-pq= 1-0.50q=0.5
Putting the values in the test statisticz= 0.52-0.50/ 50/50.050.0 v
z= 0.02/0.070z=0.2857step 5. critical region-z/2 zc z/2-2.33 0.2857 2.33step 6. Result
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2. Unskilled employees2. Unskilled employees
Null Hypothesis H0Null Hypothesis H0 : Unskilled employees: Unskilled employees
contribute a lot to the counter service problem.contribute a lot to the counter service problem.
Alternative Hypothesis H1Alternative Hypothesis H1: Unskilled: Unskilled
employees do not contribute a lot to theemployees do not contribute a lot to the
counter service problemcounter service problem
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Testing of Skilled Employees in NBP
Step 1.Null and Alternative HypothesisNull H0: p=0.4 vs. Alternative H1: p0.40Step 2. Level of significance
=0.10Step 3. Test Statistic
z=p^-p/ nqp /v
Step 4. Calculationwhere P^=x/n
P^=22/50P^=0.44
And p=0.40, n=50q= 1-pq= 1-0.40q=0.6
Putting the values in the test statisticz= 0.44-0.40/ 50/60.040.0 v
z= 0.04/0.0692z=0.578step 5. critical region-z/2 zc z/2-2.33 0.578 2.33step 6. Result
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3. Organizational Commitment3. Organizational Commitment
Null Hypothesis H0Null Hypothesis H0 : Organizational: Organizational
commitment has a great impact on the countercommitment has a great impact on the counterservice problem.service problem.
Alternative Hypothesis H1Alternative Hypothesis H1: Organizational: Organizational
commitment does not have a great impact oncommitment does not have a great impact onthe counter service problemthe counter service problem
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Testing of Organizational Commitment in NBP
Step 1.Null and Alternative HypothesisNull H0: p=0.40 vs. Alternative H1: p0.40Step 2. Level of significance
=0.10Step 3. Test Statistic
z=p^
-p/ nqp /v
Step 4. Calculationwhere P^=x/n
P^=16/50P^=0.32
And p=0.40, n=50q= 1-pq= 1-0.40
q=0.60Putting the values in the test statisticz= 0.32-0.40/ 50/60.040.0 v
z= -0.08/0.0692z= -1.15step 5. critical region-z/2 zc z/2-2.33 -1.15 2.33step 6. Result
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4. Computer networking4. Computer networking
Null Hypothesis H0Null Hypothesis H0: computer network can: computer network can
reduce the counter service problem.reduce the counter service problem.
Alternative Hypothesis H1Alternative Hypothesis H1: computer: computer
network can not reduce the counter servicenetwork can not reduce the counter service
problemproblem
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Testing of Computer Network in NBP
Step 1.Null and Alternative HypothesisNull H0: p=0.5 vs. Alternative H1: p0.50Step 2. Level of significance
=0.10Step 3. Test Statistic
z=p^
-p/ nqp /v
Step 4. Calculationwhere P^=x/n
P^=20/50P^=0.40
And p=0.50, n=50q= 1-pq= 1-0.50
q=0.5Putting the values in the test statisticz= 0.40-0.50/ 50/50.050.0 v
z= -0.10/0.070z= -1.42step 5. critical region-z/2 zc z/2-2.33 -1.41 2.33
step 6. Result
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Online BankingOnline Banking
Null Hypothesis H0Null Hypothesis H0: Online Banking can: Online Banking can
reduce the counter service problem to greatreduce the counter service problem to greatextentextent
Alternative Hypothesis H1Alternative Hypothesis H1: Online Banking: Online Banking
can not reduce the counter service problem tocan not reduce the counter service problem togreat extent.great extent.
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Testing of Online Banking in NBP
Step 1.Null and Alternative HypothesisNull H0: p=0.5 vs. Alternative H1: p0.50Step 2. Level of significance
=0.10Step 3. Test Statistic
z=p^-p/ nqp /v
Step 4. Calculationwhere P^=x/n
P^=15/50P^=0.30
And p=0.50, n=50q= 1-pq= 1-0.50q=0.5
Putting the values in the test statisticz= 0.30-0.50/ 50/50.050.0 v
z= -0.20/0.070z=-2.85step 5. critical region-z/2 zc z/2-2.33 -2.85 2.33step 6. Result
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6. Separate Female Counter6. Separate Female Counter
Null Hypothesis H0Null Hypothesis H0: Separate Female counter: Separate Female counter
can reduce the counter service problem tocan reduce the counter service problem tosome extent.some extent.
Alternative Hypothesis H1Alternative Hypothesis H1: Separate Female: Separate Female
counter can not reduce the counter servicecounter can not reduce the counter serviceproblem to some extent.problem to some extent.
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Testing of Separate Female Counter in NBP
Step 1.Null and Alternative HypothesisNull H0: p=0.5 vs. Alternative H1: p0.50Step 2. Level of significance
=0.10Step 3. Test Statistic
z=p^-p/ nqp /v
Step 4. Calculationwhere P^=x/n
P^=15/50P^=0.30
And p=0.50, n=50q= 1-pq= 1-0.50q=0.5
Putting the values in the test statisticz= 0.30-0.50/ 50/50.050.0 v
z= -0.20/0.070z= -2.857step 5. critical region-z/2 zc z/2-2.33 -2.857 2.33step 6. Result
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Fahad MajeedFahad Majeed
TopicTopic
Data AnalysisData Analysis
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Data AnalysisData Analysis
ATM FacilityATM Facility
Online BankingOnline Banking
Computer NetworkComputer Network Skilled employees
Organizational Commitment
Separate Female Counter
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ATM facilityATM facility
ATM FACILITY IN NBP
1, 10%
2, 20%
3, 30%
4, 40% 1
2
3
4
ATM FREQUENCY PERCENTAGE
1 2 20%
2 9 30%
3 13 40%
4 26 50%
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Online BankingOnline Banking
O NLINE BANKING FREQUENCY PERCENTAGES
1 3 10%
2 7 20%
3 25 30%
4 15 50%
ONLINE BANKING IN NBP
1, 10%
2, 20%
3, 30%
4, 40%1
2
3
4
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Computer NetworkingComputer Networking
COMPUTER NETWO RKING FREQUENCY PERCENTAGES
1 5 20%
2 10 30%
3 15 40%
4 20 50%
COMPUTER NETWORKING IN NBP
1, 10%
2, 20%
3, 30%
4, 40%1
23
4
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Skilled employeesSkilled employees
SKILLEDEMPLOYEES FREQUENCY PERCENTAGES
1 3 10%
2 12 20%
3 13 30%
4 22 40%
SKILLED EMPLOYEES IN NBP
1, 10%
2, 20%
3, 30%
4, 40%1
2
3
4
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Organizational CommitmentOrganizational Commitment
EMPLOYEES COMMITMENT IN NBP
1, 7%
2, 13%
3, 20%
4, 27%
5, 33%1
2
3
4
5
EMPLOYEES CO MMITMENT FREQUENCY PERCENTAGE
1 2 10%
2 9 15%
3 10 20%
4 13 30%
5 16 40%
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Separate Female CounterSeparate Female Counter
SEPARATE FEMALE COUNTER FREQUENCY PERCENTAGE
1 10 10%
2 12 20%
3 13 30%
4 15 50%
SEPARATE FEMALE COUNTER IN NBP
1, 10%
2, 20%
3, 30%
4, 40% 1
2
3
4
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TahirIqbalTahirIqbal
TopicTopic
Conclusion &Conclusion &
RecommendationsRecommendations
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ConclusionConclusion
The core problemThe core problem
Different variables involvedDifferent variables involved
Accepted & rejected variablesAccepted & rejected variables
The most influencing variablesThe most influencing variables
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RecommendationsRecommendations
Installation of ATM MachineInstallation of ATM Machine
Improvement of organizational commitmentImprovement of organizational commitment
Proper training of employeesProper training of employees
Computer network forquick processingComputer network forquick processing
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END OF PRESENTATIONEND OF PRESENTATION
THANK YOU ALLTHANK YOU ALL
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