5 PROTOCOLO DE ATENCION Y VENTAS MOVISTAR.pdf

7/22/2019 5 PROTOCOLO DE ATENCION Y VENTAS MOVISTAR.pdf

1/10

Prktkckmk bg Dtgfcif gf

Cdmm Cgftgr + Rgmgvgftds +

if,nkusg

LKUISRDXSRBPGXSKFDMGS


2/10

AGFGXDMIBDBGS

Gm DSGSKX bghg ndhmdr ckf uf vkmulgf- vgmkcibdb y prkfufcidcifdardbdhmg pdrd gm cmigftg&

Fk bghg utimizdr lumgtimmds- bilifutivks fi pdmdhrds ifekrldmgs&

Md ckluficdcif ckf gm cmigftg bghg sgr pgrskfdmizdbd- gs bgcir-lgfcikfdr su dpgmmibk- fk bghg tutgdrsg&

Bghg gscucndr dtgftdlgftg mk ifbicdbk pkr gm cmigftg- pdrd gvitdrpksihmgs rgprgauftds skhrg ufd ifekrldcif yd hrifbdbd&

Bghg ldftgfgr md cdmld gf tkbk lklgftk- d pgsdr bg md rgdccif bgmcmigftg&

Dm hrifbdr md ifekrldcif skmicitdbd- bghg sgr cmdrk gf md gxpmicdcif ybglkstrdr sgauribdb sigfbk ckfcisk y birgctk gf md rgspugstd&

Gf mk pksihmg y bg dcugrbk d md situdcif- gm DSGSKX bghg lkstrdrgftusidslk- glpdtd .pkfgrsg gf gm muadr bgm cmigftg- gftgfbgr susitudcif)- y ckrbidmibdb&


3/10

PXKRKCKMK KWRHKWFB RGMGUGFRDS

DPGXRWXD AGFGXDM

Gm DSGSKX bghg prgsgftdrsg ckf md siauigftg erdsgkmkad?

Hugfks bds+tdrbgs+fkcngs Sr& ^^^ mg sdmubd .Fklhrg y Dpgmmibk bgm DS) bg

Lkvistdr- Pkbrd ckluficdrlg ckf gm Sr&.d).td) .Fklhrg bgm titumdr bgm prkbuctky+k sgrvicik) pkr edvkr;

Si quigf ckftgstd gs gm titumdr bgm prkbuctk y+k sgrvicik- prgsgftdrmg gm prkbuctk

utimizdfbk md siauigftg erdsgkmkad?

Gm lktivk bg li mmdldbd gs prgsgftdrmg uf hgfgeicik .prgsgftdrmg gm prkbuctk y+ksgrvicik)& Pgrltdlg ufks lifutks bg su tiglpk pkr edvkr;&

Si quigf ckftgstd fk gs gm titumdr bgm prkbuctk y+k sgrvicik- ckfsumtdr gf qu nkrdrik sg

pugbg ckfvgrsdr ckf gm lislk& Gf su bgegctk- si gs gm cfyuag bgm titumdr- tdlhifprkcgbgr d gxpmicdr gm lktivk bg md mmdldbd& Mk prifcipdm gs bgtgrlifdr si md

pgrskfd bg ckftdctk tdlhif tkld bgcisikfgs pkr md mfgd .si gs usudrik dcrgbitdbk

bgm sgrvicik)&


4/10

BGSDXXKMMK .CKLPMGRD RW RXIK) Si gm cmigftg fk bgsgd rgcihir ifekrldcif- bghgr utimizdrsg md erdsgkmkad bg cigrrg .NKOD

SIAWIGFRG)&

.Kpcikfdm) Si gm cmigftg bgsgd rgcihir md ifekrldcif y fk sg cugftd ckf ufd hdsg bgifekrldcif luy bgtdmmdbd bgm sgrvicik qug pksgg- bghgr rgdmizdrsg prgauftds bg skfbgkpdrd bgeifir mks lgokrgs prkbuctks y+k sgrviciks qug sg mg pugbg kergcgr dm cmigftg&

Ibgftieicdbks mks prkbuctks y+k sgrviciks d kergcgr dm cmigftg- gm DSGSKX bghgr bgscrihir mdscdrdctgrsticds y hgfgeiciks bgm lislk bg md siauigftg ldfgrd?

Sr& ^^^ gm ckftdr ckf .gm prkbuctk y+k sgrvicik) mg pgrlitir khtgfgr mks siauigftgs hgfgeiciks?.bgscripcif bg mds cdrdctgrsticds bgm prkbuctk y+k sgrvicik) y d li- lg dardbdrd qug lgpgrlitd hrifbrsgmks ckf ufd hrgvg ckrrkhkrdcif y tkld bg bdtks qug ifargsdrglks pdrd

qug uf ifstdmdbkr sg biriod d su bklicimik y ckmkqug mks gquipks fgcgsdriks pdrd qug akcg bgmhgfgeicik qug mg kergc& Si gm cmigftg dcgptd gm prkbuctk y+k sgrvicik- gm DSGSKX bghgr ckluficdr dm cmigftg qug

bgspus bg md tkld bg sus bdtks fgcgsdriks tdlhif sg mks tgfbr qug ckrrkhkrdr bg md lisldekrld dm rgd bg cdmibdb .Hdjc Keeicg) bg lkvistdr gf md ardhdcif- gm cudm fk bdr ifekrldcifcklgrcidm- cdhg bgcir qug su cmigftg bghg bg tgfgr tkbk cmdrk dm lklgftk bg trdfsegrir mdmmdldbd- cdsk ckftrdrik gm hdjc gstdr g md khmiadcif bg suspgfbgr md pgticif y skmicitdrmg dmvgfbgbkr sg vugmvd d ckluficdr?

Luy higf Sr& ^^^- prkcgbgrglks gftkfcgs d rgdmizdr md ckrrkhkrdcif y tkld bg bdtksfgcgsdrid pdrd cklgfzdr gm prkcgsk bg ifstdmdcif- mg rgcugrbk qug bgspus bg ckfeirldrsus bdtks mk ckluficdrg ckf gm rgd bg cdmibdb pdrd qug ardhg md dcgptdcif bg gstghgfgeicik pkr su sgauribdb- si tuvigsg dmaufd ckfsumtd mg dardbgcgr fk bubg gf ndcrlgmd dli lislk- pgrk dm eifdmizdr md ardhdcif: burdftg gm dubik bg sgauribdb fk pugbg ndhgrfifaf tipk bg iftgrrupcif

Si gm cmigftg fk dcgptd gm prkbuctk y+k sgrvicik- bg dcugrbk d su rgspugstd- kergcgr ktrksprkbuctks y+k sgrviciks- gf tkbk cdsk si sg ibgftieicd ufd khogcif mgvdftdrmd bg iflgbidtk-

cdsk ckftrdrik usdr md erdsgkmkad bg cigrrg .NKOD SIAWIGFRG)&


5/10

CIGXXG .CKLPMGRD RW RXIK)

.Kpcikfdm) Bg sgr gm cdsk qug md vgftd sg cgrrk ckf xitk- bghgr rgcklgfbdrmg dmcmigftg ldftgfgrsg dm tdftk bg md visitd bgm tcfick .7 bds timgs prklgbik) pdrd qug mgmmgvgf mks gquipks fgcgsdriks .lkbgf+bgck)- utimizdfbk md siauigftg erdsgkmkad?

Sr& ^^^- mg rgcklgfbdlks qug uf tcfick sg dpgrskfdrd d su bklicimik ckf gm eif bgbgodr gm .bgck+lkbgf) y gstd gf md khmiadcif bg bgorsgmk ifstdmdbk- fk ndyfgcgsibdb bdrmg fifaf tipk bg pdak pkr gsg trdhdok- fi pkr fifaf ktrk- MKSRCFICKS FK GSRF DWRKXI_DBKS D CKHXDX FDBD$ Si tuvigrd dmaf prkhmgld bggstd fbkmg fk bubg gf ckluficdrsg ckfliak&

.kpcikfdm) Bghgr ckfsumtdrmg dm cmigftg si ckfkcg dmaufd pgrskfd qug pugbd rgqugrirfugstrks sgrviciks utimizdfbk md siauigftg erdsgkmkad?

Sr& ^^^- ckf filk bg qug dmaf edlimidr- dliak k cklpdgrk pugbd akzdr bg mkshgfgeiciks bg fugstrks prkbuctks y+k sgrviciks;- Pkbrd hrifbdrlg su.s) fklhrgs ytgmekfks bg rgegrgfcid; .skmk si gs ckfvgfigftg)&

Bghg bgspgbirsg utimizdfbk md siauigftg erdsgkmkad?

Lucnds ardcids pkr su tiglpk Sr& ^^^- pdrd cudmquigr ckfsumtd ndstd gm lklgftkbg md ifstdmdcif sgpd qug sky su dsgskr.d) pgrskfdmizdbk.d) pkr gmmk mg dardbgcgrtklg fktd bg li fklhrg y tgmekfk bkfbg austksdlgftg mk dtgfbgr- qug tgfadluy hugfks bds + tdrbgs + fkcngs&


6/10

BGSDXXKMMK .DMRD PKX HDOD)

Si gm cmigftg fk bgsgd rgcihir ifekrldcif- bghgr utimizdrsg md erdsgkmkad bg cigrrg .NKODSIAWIGFRG)&

.Kpcikfdm) Si gm cmigftg bgsgd rgcihir md ifekrldcif y fk sg cugftd ckf ufd hdsg bg ifekrldcif

luy bgtdmmdbd bgm sgrvicik qug pksgg- bghgr rgdmizdrsg prgauftds bg skfbgk pdrd bgeifir mkslgokrgs prkbuctks y+k sgrviciks qug sg mg pugbg kergcgr dm cmigftg&

Ibgftieicdbks mks prkbuctks y+k sgrviciks d kergcgr dm cmigftg- gm DSGSKX bghgr bgscrihir mdscdrdctgrsticds y hgfgeiciks bgm lislk .sif kmvibdr bgtdmmdr qug gf uf dmtd pkr hdod mg bdrf bg hdodd su sgrvicik dctudm pdrd bdrmg bg dmtd d ufk fugvk ckf fugvks hgfgeiciks): bg md siauigftg ldfgrd?

Sr& ^^^ gm ckftdr ckf .gm prkbuctk y+k sgrvicik) mg pgrlitir khtgfgr mks siauigftgs hgfgeiciks?.bgscripcif bg mds cdrdctgrsticds bgm prkbuctk y+k sgrvicik) y d li- lg dardbdrd qug lg pgrlitdhrifbrsgmks ckf ufd hrgvg ckrrkhkrdcif y tkld bg bdtks qug ifargsdrglks pdrd qug ufifstdmdbkr sg biriod d su bklicimik y ckmkqug mks gquipks fgcgsdriks pdrd qug akcg bgm hgfgeicikqug mg kergc&

Si gm cmigftg dcgptd gm prkbuctk y+k sgrvicik- gm DSGSKX bghgr ckluficdr dm cmigftg qug bgspus bgmd tkld bg sus bdtks fgcgsdriks tdlhif sg mks tgfbr qug ckrrkhkrdr bg md lisld ekrld dm rgdbg cdmibdb .Hdjc Keeicg) bg lkvistdr gf md ardhdcif- gm cudm fk bdr ifekrldcif cklgrcidm- cdhgbgcir qug su cmigftg bghg bg tgfgr tkbk cmdrk dm lklgftk bg trdfsegrir md mmdldbd- cdsk ckftrdrik gmhdjc gstdr g md khmiadcif bg suspgfbgr md pgticif y skmicitdrmg dm vgfbgbkr sg vugmvd d ckluficdr?

Luy higf Sr& ^^^- prkcgbgrglks gftkfcgs d rgdmizdr md ckrrkhkrdcif y tkld bg bdtks fgcgsdridpdrd cklgfzdr gm prkcgsk bg ifstdmdcif- mg rgcugrbk qug bgspus bg ckfeirldr sus bdtks mk

ckluficdrg ckf gm rgd bg cdmibdb pdrd qug ardhg md dcgptdcif bg gstg hgfgeicik pkr susgauribdb- si tuvigsg dmaufd ckfsumtd mg dardbgcgr fk bubg gf ndcrlgmd d li lislk- pgrk dmeifdmizdr md ardhdcif: burdftg gm dubik bg sgauribdb fk pugbg ndhgr fifaf tipk bgiftgrrupcif

Si gm cmigftg fk dcgptd gm prkbuctk y+k sgrvicik- bg dcugrbk d su rgspugstd- kergcgr ktrks prkbuctksy+k sgrviciks- gf tkbk cdsk si sg ibgftieicd ufd khogcif mgvdftdrmd bg iflgbidtk- cdsk ckftrdrikusdr md erdsgkmkad bg cigrrg .NKOD SIAWIGFRG)&


7/10

CIGXXG .DMRD PKX HDOD).Kpcikfdm) Dm cumlifdr md ardhdcif ckf gm hdcj sg mg vugmvg d rgckrbdr- fk rgtirdr sus

sgrviciks dctudmgs ndstd qug sg ifstdmgf mks fugvks- yd qug gstks sg gfcugftrdf suogtks dedcimibdbgs tcficds y ckhgrturd y fk bgsgdlks qug agfgrg rgcmdlks pkr qugbdrsg sif

sgrvicik- yd qug gstk pkbrd rgsumtdr pgfdmibdbgs bg ndstd ifcmusk md litdb bg ufd WIR&

Sr& ^^^- mg rgcklgfbdlks qug uf tcfick sg dpgrskfdrd d su bklicimik ckf gm eif bg bgodrifstdmdbk gm sgrvicik fugvk- fk ndy fgcgsibdb bdrmg fifaf tipk bg pdak pkr gsg trdhdok- fipkr fifaf ktrk- MKS RCFICKS FK GSRF DWRKXI_DBKS D CKHXDX FDBD$ Si tuvigrd dmafprkhmgld bg gstd fbkmg fk bubg gf ckluficdrsg ckfliak: dbgls cklk yd mg ndhdcklgftdbk dm prifcipik- mg gstdrglks rgfkvdfbk tkbk su sgrvicik ckf uf prkbuctk fugvk-pkr gmmk fk mg rgcklgfbdlks fk cdfcgmdr su sgrvicik dctudm ndstd qug tgfad ifstdmdbk gm

fugvk sgrvicik&

.kpcikfdm) Bghgr ckfsumtdrmg dm cmigftg si ckfkcg dmaufd pgrskfd qug pugbd rgqugrir fugstrkssgrviciks utimizdfbk md siauigftg erdsgkmkad?

Sr& ^^^- ckf filk bg qug dmaf edlimidr- dliak k cklpdgrk pugbd akzdr bg mkshgfgeiciks bg fugstrks prkbuctks y+k sgrviciks;- Pkbrd hrifbdrlg su.s) fklhrgs ytgmekfks bg rgegrgfcid; .skmk si gs ckfvgfigftg)&

Bghg bgspgbirsg utimizdfbk md siauigftg erdsgkmkad?

Lucnds ardcids pkr su tiglpk Sr& ^^^- pdrd cudmquigr ckfsumtd ndstd gm lklgftk bg mdifstdmdcif sgpd qug sky su dsgskr.d) pgrskfdmizdbk.d) pkr gmmk mg dardbgcgr tklg fktd bgli fklhrg y tgmekfk bkfbg austksdlgftg mk dtgfbgr- qug tgfad luy hugfks bds +tdrbgs + fkcngs&


8/10

DS MKS XGCIHIXF MKS HDCJ DWBIRKXGS D RXDUS BG PKKM BG AXDHDCIKFGS?

PXKRKCKMK BG DRGFCIF HDCJ LKUISRDX .BDRKS BGM UGFBGBKX)Hugfds [[[[[[[[ Mk Sdmubd [[[[[[bg LkvistdrCkf quif tgfak gm austk bg ndhmdr; .GM UGFBGBKX XGSPKFBG CKF GM FKLHXG BGM WSWDXIK TWG WSDXD PDXD IFAXGSDX SW UGFRD)Lucnk austk Sgkr [[[[[[[[[

Lg hrifbd pkr edvkr su flgrk bg BFI .GM UGFBGBKX XGSPKFBG CKF GM BFI BGM WSWDXIK D WSDX)Lg hrifbd su cbiak bg vgfbgbkr .GM UGFBGBKX XGSPKFBG CKF GM CBIAK BG DRIS K CLS SGAF SGD GM CDSK)

PXKRKCKMK BG DRGFCIF HDCJ LKUISRDX .BDRKS BGM PXKBWCRK)Lg hrifbd gm fklhrg bgm prkbuctk qug mg gst kergcigfbk d su cmigftg .CWDM GS GM SGXUICIK TWG GSRDS KEXGCIGFBK)/Prgauftdr gf cigrtks cdsks pkr prklkcif ldsivk k cdlpdds biriaibds .SGAF RDXIEDXIK- XGUISDX BISRXIRK)Gs Dmtd bg mks sgrviciks; .SI EWGSG WF CKLPMGRD RW RXIK RDLHIF SG MG MMDLDXD DMRD CKF CKLPKFGFRG)Gs pdrd usk Xgsibgfcidm k Cklgrcidm; .BGPGFBGX BGM WSK TWG MG BG GM CMIGFRG)/Gs tgcfkmkad NEC k DBSM; .gf gm cdsk sgd lkvistdr ufk)

PXKRKCKMK BG DRGFCIF HDCJ LKUISRDX .BDRKS BGM CMIGFRG)Lg hrifbd gm BFI+XWC bg su CmigftgLg hrifbd mks fklhrgs cklpmgtks bg su cmigftg/Lg hrifbd gm fklhrg bg md rdzf skcidm y rgprgsgftdftg mgadm .Gf cdsk sgd fgakcik skmk pkbr ndcgr md ardhdcif gm Xgprgsgftdftg mgadm)Lg hrifbd pkr edvkr md birgccif cklpmgtd bkfbg sg rgdmizdrd md ifstdmdcif bgm sgrvicik&.Si gs Mild prgauftdrdf pkr sgctkr y ldfzdfd tcficd FK GS KHMIADRKXIK BDXMK: Si gs prkvifcid prgauftdr pkr uhiagk SI GS KHMIADRKXIK)/Lg hrifbd md birgccif bkfbg yd gstd ifstdmdbk gm sgrvicik& .gf cdsk sgd dmtd ckf cklpkfgftg)Lg hrifbd gm flgrk bg ckftdctk bg su cmigftg& .CGMWMDX)Su cmigftg ckftdrd ckf uf sgaufbk flgrk bg ckftdctk pdrd qug lg mk pugbd hrifbdr&

Lg hrifbd gm ckrrgk gmgctrfick bg su cmigftgSu cmigftg vd d bgsgdr md bgsdeimidcif bg mds paifds hmdfcds; .PXGAWFRDS KPCIKFDMGS TWG MG NDXF)Su cmigftg vd d bgsgdr deimidrsg d md edcturd biaitdm; .PXGAWFRDS KPCIKFDMGS TWG MG NDXF)4& Gf cdsk sgd dmtd ckf cklpkfgftg cdlhidf mds prgauftds pkr?

Pkr prkbuctk eifdm d ifstdmdr .sgd buk k trik- dmtd ckf cklpkfgftg)BFI Ritumdr y Fklhrgs bgm Ritumdr .fk prgauftds pkr gm cmigftg pkr qug yd tigfg gm sgrvicik ckftrdtdbk- ds qug tg prgauftdrdf pkrgm titumdr)Rgmekfk Eiok ifstdmdbk .bghgrds bdr gm fulgrk qug yd tigfg gm cmigftg- dm qug mg dargadrds lds prkbuctks)BFI Dcrgbitdbk + Fklhrgs cklpmgtks + PdrgftgsckDm usudrik dcrgbitdbk sg mg crgdrd gm ckrrgk lkvistdr .si gs fgcgsdrik)


9/10

PXKCGSK BG UGFRD?

4& MMDLDF DM CMIGFRG- G^PMICDF GM PXKBWCRK- HGFGEICIKS Y BDRKSFGCGSDXIKS PDXD IFAXGSDX SW UGFRD- GM CMIGFRG DCGPRD&

8& GFMD_DF MD MMDLDBD CKF GM PKKM LGBIDFRG WF CKFEGXGFCIDRXIPDXRIRD LDFRGFIGFBK GF GSPGXD DM CMIGFRG LIGFRXDS MG BDF MKSBDRKS DM HDCJ BG LKUISRDX&

3& CKLWFICDF DM CMIGFRG CKF GM PKKM PDXD TWG XGDMICG MD AXDHDCIF BGUK_ GF GSG LKLGFRK WSRGBGS GSCWCNDXDF RKBK MK TWG NDHMGF GFRXG GMCMIGFRG Y GM HDCJ&

2& DM EIFDMI_DX MG GFRXGADXDF WF CBIAK D SW CMIGFRG TWG BGHGX DPWFRDX

Y D SW UGS RDLHIF BGHGXF DPWFRDXMK WSRGBGS- GF GSG LKLGFRK .DMEIFDMI_DX MD MMDLDBD) GM HDCJ BGHGX PGBIXMG DM CMIGFRG TWG MKCKLWFITWG CKF SW UGFBGBKX .WSRGB) Y MG XGPGRIX GM CBIAK- GM CWDMSWGMG RGFGX 9 BAIRKS- SG XGCKLIGFBD SIGLPXG SKMICIRDX WF FWLGXK BGPGRICIF BGSBG GM IFICIK BG MD MMDLDBD- PKX TWG MDS CKFRIFAGFCIDSSWGMGF CDWSDX BGLKXDS GF MD IFSRDMDCIF: SG MMDLD CKFRIFAGFCID DMGSRDBK BG RW UGFRD CWDFBK FK MD PWGBGF IFAXGSDX- YD SGD PKXMGFRIRWB- CKMD BG MMDLDBDS- GRC Y SIGLPXG RG BDF WF CBIAK BGCKFRIFAGFCID RDLHIF- GM FWLGXK BG BAIRKS UDXID)

7& SGD PGRICIF K CKFRIFAGFCID DPWFRDS MKS BDRKS BGM CMIGFRG Y GM CBIAKTWG RG GFRXGADXKF Y MK IFAXGSDS GF GM MIFJ BG IFAXGSK BG UGFRDS CKFGM EIF BG TWG RDFRK RW CKLK FKSKRXKS PKBXDLKS BDX WF SGAWILIGFRKBG CWDFRDS UGFRDS IFAXGSDS&

FKRD? XGCWGXBD TWG FKS PDADF PKX UGFRDS IFSRDMDBDS&


10/10

BDRKS ILPKXRDFRGS?

MD IBGD GS TWG GM HDCJ BG LKUISRDX CXGD TWG WSRGBGS SKF MKS UGFBGBKXGS TWG SG GSRFCKLWFICDFBK CKF MKS BDRKS TWG SG IBGFRIEITWGF .FKLHXG CKLPMGRK- BFI- CBIAK DRIS K CLS)-EWGXD BG GSKS BDRKS GM XGSRK CKXXGSPKFBGF DM CMIGFRG Y DM SGXUICIK KEXGCIBK- PDXD MK CWDM MGBGHGXF BG BGODX GF CMDXK RKBK DM CMIGFRG DFRGS BG RXDSEGXIX MD MMDLDBD&

XGCKXBGLKS TWG MDS RXDFSEGXGFCIDS SG NDCGF CKF WFD MMDLDBD RXIPDXRIRD: MMDLDF DM CMIGFRG MGBDF RKBD MD IFEKXLDCIF Y WFD UGS TWG DCGPRD GFMD_DF MD MMDLDBD .GFRXG 3) PKFIGFBK DM CMIGFRGGF GSPGXD- LDXCDFBK GM 484>0 MD KPCIF TWG CKXXGSPKFBD SGAF GM IFAXGSK TWG UDYDF D NDCGX YMISRK- GF GSG LKLGFRK WSRGB BGODXD DM CMIGFRG CKF GM HDCJ DWBIRKX- SIF CKMADX MD MMDLDBD Y SKMKSG MILIRDXD D GSCWCNDX MD IFEKXLDCIF TWG GM HDCJ MG BDXD D SW CMIGFRG- PKX FIFAF LKRIUKIFRGXEIGXD GF MD MMDLDBD- SDMUK TWG SGD PDXD EIFDMI_DXMD PKX DMAWF RGLD TWG UGDF TWG SG MGSKMUIBK G^PMICDX: CDSK CKFRXDXIK GM HDCJ GSRDX GF MD KHMIADCIF BG EIFDMI_DXMD PKX IFRGXXWLPIXWF DWBIK BG SGAWXIBDB&

BGHGXF EDLIMIDXI_DXSG CKF MKS RXLIFKS TWG SG WSDF GF GM HDCJ?

DMRD PWXD&, CWDFBK MG UGFBGS D WF CMIFGRG WF SGXUICIK FWGUK .SGD LKFK- BWK K RXIK) DMRD CKF CKLPKFGFRG&, CWDFBK MG BDS BG DMRD D 4 K 8 SGXUICIKS- PGXK GM CMIGFRG YD CWGFRD PXGUIDLGFRGCKF W K BKS IFSRDMDBKS&

LIAXDCIKFGS&, BG LKFK D LKFK- BWK D BWK K RXIK D RXIK- MD CDFRIBDB BG PXKBWCRKS FK UDXDF SKMKLGOKXDF .GSRD AGSRIF G^CMWSIUDLGFRG FK MD NDCGLKS PKX TWG FK NDY PDAK BG CKLISIF PDXDFKSKRXKS)&

CKLPMGRD RW RXIK&, GS WFD EKXLD BG DMRD CKF CKLPKFGFRG GF BKFBG GM CMIGFRG MG BD BG DMRD SKMK D WFSGXUICIK- BG SGX GM CDSK SG PWGBG CKLPMGRDX WF RXIK CKF IFRGXFGR K CKF LKUISRDX RU&

DMRD .D)- LIAXDCIF .L)- KJ .K)&, Dmaufks Hdcj usdf gstg tipk bg tgrlifkmkad y sgrid dbgcudbk qug mds ckfkzcdf&Ckfsibgrdfbk bg izquigrbd d bgrgcnd gm siauigftg krbgf mifgd,iftgrfgt,cdhmg uf DDD sgrid dmtd bg mifgd* iftgrfgt*

cdhmg: uf LKD sgrid liardcif bg mfgd * kj bg iftgrfgt * dmtd bg cdhmg .cklk skmk sg mg bd bg dmtd dm cdhmg tdlhifsgrid uf cklpmgtd tu trik)- ckfsibgrglks qug gm KJ siafieicd qug gm sgrvicik sg ldftigfg .fk vdrid)& MKS HDCJ GSRF GF MD KHMIADCIF BG XGRKLDX MD MMDLDBD CDBD 30 SGAWFBKS CKF GM CMIGFRG Y BG

IAWDM EKXLD SKMK RIGFGF MD KHMIADCIF BG GSPGXDX WF LIFWRK GF MFGD PDXD TWG MGS CKFRGSRGFCDSK CKFRXDXIK CWMLIFDXDF MD MMDLDBD PKX DHDFBKFK&

PDXD GM CDSK BG MDS LIAXDCIKFGS BG PXGPDAK D PKSRPDAK SG XGDMI_DXD GF BKS PD_KS .FK GSRD GF MDKHMIADCIF BG IFEKXLDXMK) GS WF PKCK LDS BGLKXKSK GM PXKCGSK PGXK GS MD FICD EKXLD&

BDXF GM CBIAK BG DRIS BG SGX WF IFAXGSK BG MIFGD- BWK K RXIK Y BDXF GM CBIAK BG CLS BG SGX WFIFAXGSK BG CDHMG&

5 PROTOCOLO DE ATENCION Y VENTAS MOVISTAR.pdf

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Transcript of 5 PROTOCOLO DE ATENCION Y VENTAS MOVISTAR.pdf