Ashok Gaur- Egovernace

8/11/2019 Ashok Gaur- Egovernace

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Dr. M. P. Trivedi

(M.Com. LLB, M.Phil, PhD)

Associate Professor

B. J. Vanijya Mahavidyalaya, Vallabh Vidyanagar

M-9375974050

Ashok Gaur

(M.Com, B.Ed, M.Phil, M.A, NET, SET)

Assistant Professor

B. J. Vanijya Mahavidyalaya, Vallabh Vidyanagar

M-9409491392

E-Mail: [email protected]


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Introduction Dr. APJ Abdul Kalam, former President of India, has

visualized e-Governance in the Indian context tomean:A transparent smart e-Governance withseamless access, secure and authentic flow ofinformation crossing the interdepartmental barrierand providing a fair and unbiased service to thecitizen.

E-Governance is thus a wider concept than e-Government, which is the use of ICTs in thedissemination of services of government.


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Evolution of E-Governance

Global shifts towards increased deployment of IT bygovernments emerged in the nineties; with the advent ofthe World Wide Web (WWW).The technology as well as e-governance initiatives have come a long way since then.

The concept of e-Governance has its origins in India duringthe seventies with a focus on development of in-housegovernment applications in the areas of defense, economicmonitoring, planning and the deployment of IT to managedata intensive functions related to elections, census, tax

administration etc. The efforts of the National InformaticsCenter (NIC) to connect all the district headquartersduring the eighties was a very significant development.


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Phase I Presence: This first phase calls for making the

intentions and objectives of the government known.Development of an inclusive government website, or a networkof sites dedicated to different ministries and departments wouldset the stage for further advancements.

Phase II Interaction: This phase would allow for basic

interaction with the government. Besides hosting search engineson the sites for easy navigation, information detailing socialrecords and job application forms for the public, permit andlicense documentation for businesses and census details,submission of requests and approvals to the centre by local

government officers would have to be provided. Phase III Transaction: This phase onwards would signify

direct interaction of the government and relevant entities. PhaseIV Transformation: This final phase would strive to achievethe true vision of e-Governance.

Phases of E-Governance


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Types of Interactions in e-Governance

G2G (Government to Government)In this case, Informationand Communications Technology is used not only torestructure the governmental processes involved in thefunctioning of government entities but also to increase theflow of information and services within and between differententities.

G2C (Government to Citizens)In this case, an interface iscreated between the government and citizens which enablesthe citizens to benefit from efficient delivery of a large range ofpublic services.

G2B (Government to Business)Here, e-Governance tools are

used to aid the business community providers of goods andservices to seamlessly interact with the government.

G2E (Government to Employees)This interaction is a two-way process between the organization and the employee.


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Better access to information and quality services forcitizens:ICT would make available timely and reliableinformation on various aspects of governance.

Simplicity, efficiency and accountability in thegovernment: The end result would be simplification ofthe functioning of government, enhanced decisionmaking abilities and increased efficiency acrossgovernment

Simplicity, efficiency and accountability in the

government: Rapid growth of communicationstechnology and its adoption in governance would help inbringing government machinery to the doorsteps of thecitizens

E-Governance and Good Governance


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The National e-Governance Plan (NeGP), takes a holistic view of

e-Governance initiatives across the country, integrating them into acollective vision, a shared cause. The Government approved the National e-Governance Plan (NeGP),

comprising of 27 Mission Mode Projects and 8 components, on May18, 2006.

In the year 2011, 4 projects - Health, Education, PDS and Posts were

introduced to make the list of 27 MMPs to 31Mission Mode Projects(MMPs). The existing or ongoing projects in the MMP category, being

implemented by various Central Ministries, States, and StateDepartments would be suitably augmented and enhanced to align

with the objectives of NeGP

The major core infrastructure components are State Data Centres(SDCs), State Wide Area Networks (S.W.A.N), Common ServicesCentres (CSCs) and middleware gateways i.e National e-Governance Service Delivery Gateway (NSDG), State e-Governance Service Delivery Gateway (SSDG), and Mobile e-Governance Service Delivery Gateway (MSDG).

E-Governance Initiatives in India


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products and services supported by NIC to the e-governance in India AGMARKNET:

BHUIYAN - Land Records Computerisation: ePOST: Examination Results Portal Gyandoot e-Governance Project JUDIS Passport Website: RuralBazar: Value Added Tax (VAT): Public Grievances: Rural Services Police: Social Services Public Information NEWS Services : Agriculture sector:Speeds Commercial :Taxation Government:Electronic

E-Governance Initiatives in India


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E-Governance Challenges The biggest challenge of deploying e-governance is not technology but

change management. Change management is important not only in terms of cultural change but

also in terms of changing operations and processes workflow that theautomated environment will introduce. The key challenges with electronic governance are not technology or internet

issues but organizational issues like Redefining rules and procedures,Information transparency, Legal issues, Infrastructure, Skill and awareness,Access to right information ,Interdepartmental collaboration, Tendency toresist the change in work culture

Assessment of local needs and customizing e-Governance solutions to meetthose needs Connectivity Content (local content based on local language) Building Human Capacities e-Commerce Sustainability

Trust Resistance to change Digital Divide Cost Privacy and Security


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Issues in the e-governance

implementationApplication software

The three step method is proposed

Where are we

Where we want to go

How do we get there


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Future Trends Bright and prosperous future.

Government of every nations spends a good part of its GDP in e-Governance

Future e-Governance research agendas can be built aroundfuture visions for government and society

The framework itself needs assessment and validation

E-Governance or electronic governance is basically theapplication of Information and Communications Technology to

the processes of Government functioning in order to bring aboutSimple, Moral, Accountable, Responsive and Transparent(SMART) governance. According to an officer from NIC, successfactors of e-Gov projects -10% Technology, 60% Process ,20%Change Management, Rest is luck.


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Conclusion With the rapid explosion of internet technology in the world

in the last few years there is need to think where we will beand we want to be in the future.

With the time grows new technology will come and develop at

a rapid pace. The countries that are faster in adopting the technology have

started reaping the benefits already. The government managers should quickly learn to use

technology-fueled management tools for administrative

efficiency and use them for a more value added service to thecitizen. Several hindrances like delay in project implementation,

spiraling cost, financial feasibility and financial sustainabilityalong with technical bottlenecks and Integration withGovernment departments and states.


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Thank you

Ashok Gaur- Egovernace

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