Hoja de vida - Jesus Palacio Solano
5
Jesús Armando Palacio Solano ID: 8-878-2434 Professional Goals: Help the progress and grow of the Company showing and probing my skills and abilities in the tech support, Succeed in life, and grow up as a better person with improvements and positive attitude, keep in touch with the global IT s and keep it them in my daily basis. End user support via chat and remote access - Office 2013 reparations, installations - Fixing Outlook and PST - Tech support via Email/chat about different software – hardware errors - Troubleshoot Point of Sales technologies such as registers, software programs, back office, and multimedia training systems - Analyze and report recurring issues with systems in branches, etc - Work with POS support engineers and developers in optimizing software and hardware solutions - Work after-hours on a rotating basis and weekends - Test new hardware - Work with tools ranging from Office applications to scripting and databases
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Transcript of Hoja de vida - Jesus Palacio Solano
Jesús Armando Palacio Solano
ID: 8-878-2434
Professional Goals:
Help the progress and grow of the Company showing and probing my skills and abilities in the tech support, Succeed in life, and grow up as a better person with improvements and positive attitude, keep in touch with the global IT s and keep it them in my daily basis.
End user support via chat and remote access
- Office 2013 reparations, installations
- Fixing Outlook and PST
- Tech support via Email/chat about different software – hardware errors
- Troubleshoot Point of Sales technologies such as registers, software programs, back office, and multimedia training systems
- Analyze and report recurring issues with systems in branches, etc
- Work with POS support engineers and developers in optimizing software and hardware solutions
- Work after-hours on a rotating basis and weekends
- Test new hardware
- Work with tools ranging from Office applications to scripting and databases
Address: Panamá, Betania, Condado del Rey
Phones: 62035458– 366 – 2746
Date of Birth: March 31th, 1994
Email: [email protected]
Education:
Uni versidad Santa María La Antigua (USMA) - Eng. Informatics and Industrial Eng/ (Studying) – 2014
Instituto Técnico Don Bosco: ITDB – high school Diploma: Bachelor in science with informatics – 2011
Knowledge – Skills:
o Tech and support service for end user employees
o Server monitoring and support.
o Management Microsoft Office hardware configurations software applications, Internet, customer support thru chat/phone , acknowledge issues with good and fast response (Advanced)
o Ability to adapt to changes.
o Ease of effective communication, empathy, positive attitude, decision making, accountability, planning, immediate responsiveness, team motivation to achieve goals
o Ability to create change and flexibility.
o Good organizing events, a lot of creativity and effort into all projects to be undertaken.
o Ability to resolve issues by connecting into users or clients computers (home – office)
o Good computer skills, trouble shooting and tech support
o Willing to support the team as needed any back up etc.
o Handling of Microsoft Office package, advanced knowledge of internet,
o Advanced knowledge of the English language, smooth and eloquent communication with assertive techniques, high redaction techniques.
Professional Experience:
Company: Brinks Regional Services
Position: Help desk Analyst/NOC
Phone: 314-0400
Manager: Jaime Duran
Period: Marzo 2015 –
Abilities and Functions:
- Server Support. Troubleshooting overal/monitoring 24/7
- Maintenance and end user support to Brinks employess all over US – LATAM – CAN – EMEA(India)
- Software and hardware Troubleshooting
- Access and creation of AD accounts via AD Manager and active diretory
- Manage and implementacions of the cloud tools in office365.com
- Email creations, shared mailboxes and distribution list for Brinks employees
- Monitoring 24/7 of servers on US- LATAM-CAN
- Integration and support of brinks apps (via console, softphone and remote access)
- - Troubleshoot Point of Sales technologies such as registers, software programs, back office, and multimedia training systems
- - Analyze and report recurring issues with systems in branches, etc- - Work with POS support engineers and developers in optimizing software
and hardware solutions- - Work after-hours on a rotating basis and weekends- - Test new hardware- - Work with tools ranging from Office applications to scripting and
databases-
Company: Dell computers Panamá
Position: Tech Support Associate
Phone: 211-6797
Manager: Juan Lorenzo
Period: Marzo 2012– Junio 2014
Abilities and Functions:
- End user service support via chat and remote access
- Office 2013 reparations
- Fixing Outlook and PST
- Tech support via Email/chat about different software – hardware errors
- Help customer via desktop direct (remotely)
- Enter database info on office 2013 (excel mostly) about their IP address and others
- OS installations
- Server monitoring
- Outlook an and office repairs
- Use of online apps to help the users For Wellpoint
Company: Integrity Solutions
Position: Tech support, customer service
Phone: 236-7587
Manager: Cenobia Rodríguez
Period: April 2011 – March 2012
Abilities and Functions:
- Help customer thru phone regarding connectivity issues with (internet, DHCP and others)
- Get them thru the correct process
- Identify the causes of the issue and routers reset.
- Database collection.
Reference:
Yamitzel Fuller: 366-2746: ISAE
Rolando Castillo: 267-1745: Universidad de Panamá
