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Transcript of INFO 1_GSMA
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Information Paper
Overview of the Global Roaming Market outside of
the European Union
October 2011
The GSMA represents the interests of the worldwide mobile communications industry. Spanning 219
countries, the GSMA unites nearly 800 of the worlds mobile operators, as well as more than 200
companies in the broader mobile ecosystem, including handset makers, software companies,
equipment providers, internet companies, and media and entertainment organisations
Copyright of the GSMA 2011
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Contents
Contents............................................................................................................................................ 2
Executive Summary ........................................................................................................................... 3
Market Overview ............................................................................................................................... 5
Regional Challenges to Roaming Market Development ...................................................................... 9
Roaming Market Trends and Opportunities ..................................................................................... 15
Annex 1: Examples of recently launched or innovative roaming tariffs ............................................. 20
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Executive Summary
Globally and within regions mobile markets are developing at unequal rates, resulting in high
market heterogeneity
Different countries are at different stages of development, resulting in varying levels of GDP percapita and mobile penetration rates by region. For example, GDP per capita in Sub Saharan Africa
can be up to 207 times higher for some countries compared with others within that region.
Similarly, mobile penetration in Africa can be over 40 times lower in some countries compared with
others in the region, and is on average 3 times lower than in the European Union. Varying levels of
economic and mobile market maturity affect the extent of roaming usage and its relevance as a
service for consumers. This heterogeneity of market conditions within regions around the world
means that a global regulatory approach would be unworkable, and could have unintended
consequences for the market and consumers.
Mobile markets are rapidly evolving in most regions but roaming is still emerging from a low yetexpanding usage base
Double digit annual growth in mobile subscribers and traffic indicates that mobile markets in several
developing regions are experiencing strong growth. For example, in Sub Saharan Africa the number
of SIMs is increasing at 25% and mobile voice traffic at 11% per annum since 2008.1
However, this
growth is coming off a lower base, for example the penetration of mobile services in Africa is about a
third of the penetration in Europe. Therefore, even though roaming markets outside of the EU
account for around just 60% of the global roaming market, and the fact that this represents 94% of
the global population, combined with the double digit annual growth in mobile subscribers for some
markets is an indicator of the potential for growth in roaming.2 Growth in tourism, business traveland prepaid accessibility is expected to drive future roaming usage, but a market in such early stages
of development must be allowed to develop unhindered.
Roaming market development is inhibited by structural, technical and commercial barriers that
are unique to local market conditions and must be corrected before they can develop
competitively
Over the past few years there has been considerable regulatory activity at a regional level, the
majority of which has focussed on correcting the structural and technical barriers that exist in each
region, such as double taxation, international gateway liberalisation and prepaid roaming routeavailability. It is crucial for regulators to address these local issues before any further market
intervention is deemed appropriate.
Market trends are positive and the industry is committed to taking the lead to ensure consumers
receive the best value for their roaming services
While there are some challenges to the development of roaming, market trends are positive. Prices
are declining, with some retail tariffs outside the EU having decreased by up to 82% since 2007. To
1Source: Wireless Intelligence
2 Source: Confidential operator data, Gartner, Informa, UNWTO, EIU, A.T. Kearney analysis
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compete with strong substitutes, operators are constantly innovating by offering consumers
competitive bundles and in many regions eradicating roaming charges completely, when
commercially feasible. Operators are also taking the lead in addressing key regional challenges, such
as inadvertent roaming in Latin America. The industry recognises that resolving issues such as
inadvertent roaming and inadequate consumers awareness are an efficient tool to promote
competition and uptake, and operators are committed to ongoing improvements to this end.
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Market Overview
Globally and within regions economies and mobile markets are at earlier and more disparate
stages of development, resulting in market heterogeneity
Not only is there huge disparity among economies within one region, but also the regionsthemselves are at different levels of economic development. For example, GDP per capita in Sub
Saharan Africa can be up to 207 times higher in some countries compared with others within the
region,and is on average 13 times lower than the EU (Figure 1). Theses disparities can also be
observed in other regions, such as Latin America with differences in GDP per capita of up to 37
times and the Arab World with differences of up to 36 times.3
Figure 1. Africa vs. EU GDP per capita (USD PPP)4
2,369398332171
30,433
35,410
23,140
15,010
Top 3 countries
207x
(weighted average)
Africa
13x
Bottom 3 countries EU
The mobile market state within and between regions also differs significantly. Some markets
experience European levels of penetration, while for others mobile ownership is still very much a
new service with low take-up (Figure 2). As a result, the extent of roaming usage and its relevance as
a service for consumers varies extensively by country.
3Source: EIU GDP per capita at PPP for the Arab World and GDP per capita nominal for Latin America
4 Source: EIU, A.T. Kearney analysis
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Figure 2. Average mobile penetration rates of selected regions, Q2 2011, %5
Middle East
121%
100%
92%
Africa Latin America European Union
47%
3x
Mobile markets are rapidly expanding in both subscribers and traffic. This is in stark contrast to
roaming markets, which are still immature yet nascent in their emergence
In several regions the mobile industry is still in a growth phase; the market is expanding rapidly in
terms of subscriber numbers and mobile usage. In the case of Africa, minutes of use per subscriber is
growing at a slower pace than the number of SIMs (Figure 3), and average revenue per user fell 8%
from Q1 2010 to Q1 2011.6 These trends are present in many regions and are indicative of a market
where more marginal, low-income users are joining mobile networks.
5Source: EIU, Wireless Intelligence, Merrill Lynch Wireless Matrix, A.T. Kearney analysis. Penetration rates are
calculated using total connections over population6 Source: Wireless Intelligence based on ARPU data available for 78 operators in 36 countries in Africa
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Figure 3. Development of African mobile market, 2008 - 20117
Number of SIMS in Africa(Millions, 2008-2011)
+25%
Q1 2011
382
97%
3%
Q1 2010
318
96%
4%
Q1 2009
268
96%
4%
Q1 2008
194
96%
4%
87
7770
+11%
201020092008
Prepaid
Contract
Minutes of Use in Africa(Minutes per month, 2008-2010)
Whilst the mobile market is growing strongly, the roaming market is still in the early stages of
development. A good proxy to measure the strength of the roaming market is related to the ratio of
international trips to population. Based on recent statistics published by the WTO, the current ratio
of international trips to population is significantly lower in regions outside the EU, as can be seen in
Figure 4. However, continued regional economic integration which promotes growth in business
traffic and tourism is expected to drive future growth in roaming usage.
An additional factor contributing to the growth of roaming, particularly in regions where the number
of prepaid subscriptions prevail e.g. Latin America with 82% of prepaid penetration or Africa with
97% prepaid penetration8 is the number of available prepaid roaming routes (see next section).
Operators investment in this area has been significant over the past few years. As operators
continue to heavily invest in prepaid route availability, and larger volumes of customers gain access
to roaming services, uptake is expected to increase.
7Source: Wireless Intelligence. Minutes of Use estimated per SIM is a simple average based on a sample of 6
African countries8 Source: Wireless Intelligence, Q1 2011
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Figure 4. Ratio of international trips to population for selected regions, 20109
3%7%8%
10%
63%
MiddleEast
6x
AfricaAsiaPacific
LatinAmerica
9x
Europe
20x7x
Whilst these markets are nascent, it is important that regulators foster an environment that
promotes investment and ICT development; both to drive roaming uptake and to support price
plans that deliver adequate returns to enable the market to grow.
In summary, even though regulators within different regions around the world may share a common
concern about the level of roaming charges and consumer bill-shock, this concern cannot be
addressed by one global solution. Differences in market conditions that have been identified
between and within regions means the reasons for any high roaming charges or the cause of bill-
shock is likely to differ between and within regions. It follows that regulators can only address any
concerns at the local and not at the global level.
Any attempt to uniform, global regulatory recommendation may fail to address the source of any
problem, and is likely to be detrimental to market performance. A uniform, global regulatory
recommendation cannot to take in account all of the different local market conditions, and thus it
may fail to address the actual cause of any problem within a region. In addition, the imposition of
such a recommendation may introduce new problems which further reduce market performance.
9Source: UNWTO, EIU, A.T. Kearney analysis. Based on number of trips divided by population so overestimates
% of unique roamers. Regions based on UNWTO definitions. Previously stated figure (in 2008) is the number of
mobile subscribers that have used roaming services at least once in a year
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Regional Challenges to Roaming Market Development
Some barriers to a well-functioning roaming market still exist in many regions. It is crucial that
regulators address these local issues before any further market intervention can be deemed
appropriate.
Over the past few years there has been considerable regulatory activity at a regional level in Latin
America, Southern Africa, Asia Pacific, and the Middle East. Some of the activity has been focused
on removing some of the barriers for roaming. Although some progress has been made to remove
some of the barriers that still exist in many regions (see examples in Figure 5), more could still be
done. The role of regulators and governments in removing regional and co-regional challenges will
be critical
Legal and technical developments are required to remove structural barriers such as double taxation
and international gateway monopolies, financial barriers such as fraud, and technological barriers
such as non-harmonised technical standards (see Figure 5). All of these are vital to reducing roamingcharges in many regions.
Figure 5. Key regional challenges to roaming market development
Regional
Challenges
Prepaid roaming availability Network coverage
Interoperability
Technology platform
Double Taxation International Gateway
Liberalisation
Fraud due to: Technical causes in the network
Other business areas -
subscription, m-commerce etc.
Technological Barriers Structural Barriers
Financial / Commercial Barriers
Introducing roaming regulation whilst these obstacles still exist could force operators in certain
regions to reduce roaming rates below cost, either impacting their profitability or their ability toprovide customers with roaming services.
Technological challenges have and will continue to require heavy investment from operators.
Regulatory intervention is likely to diminish the ability of operators to invest in eliminating these
challenges
In order to increase the accessibility of roaming services to their customers, many operators have
invested heavily in improving roaming services for this segment. For example, the number of prepaid
routes increased 3 times from 2007-2011 for a sample of 5 of the largest South American countries
(Figure 6). Pre-paid platforms such as CAMEL are generally expensive to implement and initially yield
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lower returns than that of post-paid customers.10 However, operators understand that future
demand from prepaid customers is critical to increasing roaming usage and can only be captured if
the necessary infrastructure is in place.
Figure 6. Prepaid route availability for a sample of South American countries, 2007 vs. 201111
Origin
Route Availability(for South America only)
Increase inroutes
available2007 2011
Argentina 5 21 16 (320%)
Brazil 2 12 10 (500%)
Colombia 0 6 6 (N/A)
Chile 17 32 15 (88%)
Peru 0 4 4 (N/A)
Total 24 75 51 (213%)
75
24
20112007
3xin 4 years
Network coverage is improving but in some regions remains a technological challenge as operators
continue to roll-out and upgrade their networks. For example, 2G coverage in Columbia and Peru
increased by 74% and 69% respectively from 2009-2010 and access to 3G in those countries is now
over 50% of the population (Figure 7).
10Source: Confidential operator interviews
11Source: 2011 route availability found on operator websites, 2007 route availability taken from IIRSA South
American Roaming Initiative report, 2009. Route availability is the number of available prepaid routes (only for
South American destinations) * number of operators that offer each route
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Figure 7. 2G and 3G network coverage as a percentage of population for selected Latin American countries,
2010 vs. 200912
Country
Network coverage as
% of population
% increase in network
coverage since 20092G 3G 2G 3G
Argentina 99% 75% 19% N/A
Brazil 97% 75% 13% 100%
Colombia 94% 52% 74% N/A
Mexico 93% 39% 9% 34%
Peru 95% 65% 69% N/A
As we look within and across the different regions, it is clear that interoperability challenges, caused
by the existence of different network technologies and different GSM spectrum frequencies, are still
in existence and limit the ability of roaming, particularly with low-cost handsets. As operators
continue to upgrade their technology platform, interoperability and coverage should increase, but
technical implementation costs must be absorbed by operators.
Technological constraints such as these require large investments, which especially burden smalleroperators. Regulation that reduces the capital available for such upgrades could severely limit the
ability of operators to invest in necessary improvements to cope with future demand and
technology.
Even with widespread use of roaming services, prices on routes with monopolised international
gateways will continue to remain high until all gateways are liberalised
The international call component is a very important element in roaming calls given that the
majority of roamers make calls back home - for example, in Latin America 79% of roaming calls are
made back home.13ILD termination costs are a large component of wholesale costs which is out of
the control of operators in routes with monopolised international gateways.Even with volumegrowth, there is no bargaining power for operators whilst gateways are not liberalised. As a result,
12Source for 2010 data: Teleco, Operators, ITU, ANATEL; CRT (via SIUST), Ministry of Transport and
Communications of Peru, GSMA. Source for 2009 data: GSM coverage analysis by area and population,
October 2009. Peru 3G penetration calculated on the basis of number of inhabitants in districts where there is
at least one customer with ADSL (14%), in the case of broadband and 3G (348 districts covered with 3G
network of total 1833) for case of mobile telecommunications. December 2010. Mexico 3G penetration
calculated using the population of cities where 3G service is enabled. The information of the cities with 3G
service is current as of January 201013 Source: Confidential operator data, A.T. Kearney analysis
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retail tariffs to end-users are higher. International gateway monopolies are still prevalent in several
regions, with monopolies or partial liberalisation existing in over half of Sub-Saharan Africa (Figure
8).
Figure 8. International Gateway status, Africa vs. European Union14
EU
82%
11%
7%
Africa
42%
35%
23%
Latin America
58%
13%
29%
Asia Pacific
54%
31%
15%
38%
31%
Arab World
31%
LiberalisedMonopolised Partial ly l iberalised
Liberalisation of international gateways can reduce roaming wholesale costs which in turn can
reduce end-user prices. In the Middle East, international roaming call prices between Arab countries
with liberalised gateways were typically 25% lower than between Arab countries with gateway
monopolies.15 We would expect the same trend to be found on liberalisation of international
gateways in other regions.
The financial burden of double taxation is passed onto consumers as an additional cost and will
substantially inflate end-user prices until double taxation is removed (applicable to Latin America)
Whilst initiatives by regional regulatory bodies such as IIRSA exist to help remove double taxation,
the problem still exists and continues to substantially increase roaming tariffs for customers. In 2009
double taxation remained on 72% of roaming routes in South America.16 In Latin America VAT rates
ranged from 0% to 22% and averaged 14% in 2010.17 As a result of double taxation, retail prices for
consumers could on average increase by 28% (Figure 9). On some routes additional withholding and
local, state and federal taxes could increase this figure considerably.
14Source: ITU 2005-2010 data, international gateway status as defined by the ITU
15Source: ITU 2005, GSMA/Case Associates 2007, A.T. Kearney analysis
16Based on a sample of 10 South American countries. Source: IIRSA Regional Study of South American
Roaming Services Market, April 200917Source: KPMGs Corporate and Indirect tax survey 2010
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Figure 9. Hypothetical impact of double taxation on end-user roaming prices in Country 1, $/min, 201118
0.21
0.21
1.08
Final retailprice
1.50 + x%
Otherresident taxes
(Country 1)
+x%
VAT andother taxes(Country 2)
VAT(Country 1)
VAT excludedprice
+28%
Fraud remains a major financial concern for operators despite increased efforts to eradicate it, and
will require further investment to combat
The follow diagram sets out the methods of fraud encountered in the roaming market. Fraud can
cause loses of up to 5% of total mobile revenues in Latin America, up to 25% of which can occur
whilst consumers are roaming.19
Slow detection and response times result in delays of up to 3 daysin reporting fraud whilst roaming to the relevant operator. The GSMA and regional bodies are
leading initiatives to reduce fraud, for example NRTDRE20
, which limits the opportunity for fraud by
reducing timeframes of processing calling records from 36 hrs to 4 hrs.
Whilst over 80% of Latin American operators have implemented NRTDRE,21
for fraud to be reduced
NRTDRE must be enforced through roaming agreements. This will require further investment in
technology and the negotiation of roaming agreements.
18Source: IIRSA Regional Study of South American Roaming Services Market, April 2009; EIU; Operator
websites19
Source: IIRSA: Initiatives for the improvement of the South American market of roaming services, Analysis
and Recommendations, February 201020
NRTDRE: Near Real Time Data Roaming Exchange21
Source: IIRSA: Initiatives for the improvement of the South American market of roaming services, Analysis
and Recommendations, February 2010
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Figure 10. Methods of fraud in the roaming environment22
22Source: Roaming fraud: assault and defence strategies. IIRSA/CITEL workshop on international roaming
services, March 11th 2008
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Roaming Market Trends and Opportunities
Whilst there are some challenges to the development of regional roaming, trends in the market are
positive. Mobile market growth indicates that customer bases are increasing in both size and usage.
Increasing GDP per capita, rebounding inter-regional tourism and continued regional economic
integration auger well for both business and leisure roaming market growth. Equally, there is a
strong substitutes market in direct competition with mobile roaming and operators are continuously
improving roaming offers and transparency to ensure consumers receive the best value from their
roaming services.
The global roaming market is characterised by strong price declines across all services and
widespread tariff innovation
Operators in all regions are driving retail tariff prices down across all services, with declines of up to
82% since 2007 (Figure 11). Another trend over the past few years has been the proliferation of
roaming alliances23 and partner network roaming agreements which provide consumers access to
discounted roaming tariffs, in some cases up to an 90% reduction compared to standard tariffs.24
Some specific examples from round the world of recently launched, innovative pricing is given in
Annex 1.
Figure 11. Like-for-like comparison of selected post-paid retail tariffs from Latin America and the Middle
East, $/min, $/SMS and $/MB, incl. tax, 2007 vs. 201125
Data
14.16
9.68
3.002.01
-79%
-79%
ArgentinaCTI Movil
ArgentinaTelecomPersonal
Outgoing local call SMS
20112007
2.98
1.94
0.530.51
-82%
-74%
Saudi ArabiaEthiad Etisalat
ArgentinaTelecomPersonal
0.61
0.42
0.27
0.12
-36%
-80%
EgyptMobinil
ArgentinaTelecomPersonal
In some regions, the presence of operators with large geographical footprints has decreased
roaming rates to levels similar to domestic tariffs. For example, the Zain One Network offers
customers roaming rates in 21 countries across Africa and the Middle East that are equal to visited
23For example, Asia Pacific Mobile Alliance, Bridge Mobile Alliance, Starmap Mobile Alliance, Roaming Alianza
Alliance24
Bridge Mobile Alliance on data roaming in Asia Pacific, dependent on the visited network25
Source: Tariffs in 2011 are taken from operator websites. 2007 tariffs for Latin America are taken from IIRSA
South American Roaming Initiative report, 2009. 2007 tariffs for the Middle East are taken from GSMA Arab
World Best Roaming Fares web site
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country local rates when customers roam on the Zain network. Other pan-African operators have
followed suit to encourage roaming usage over purchasing of a local SIM, which is a common
phenomenon and competitive substitute in Africa and Asia Pacific. The Kawa Kawaida alliance offers
favourable rates across East Africa, Du offers a single preferential rate across the Gulf countries with
local and incoming calls at AED1.25/min (0.24/min), and MTNs One World ensures local calling
rates across African sub-regions.
Innovative sub-region/bilateral packages are also facilitating cross-border travel and trade. Glos UNI
World encourages roaming between bordering Nigeria and Benin through reduced tariffs. Similarly
Argentinas Claro supports Uruguay Argentina Paraguay tourism through reduced rates and
innovative monthly roaming bundles.26
Equally, operators are offering innovative global tariffs, such as Vodafone Passport or Vodafone
Traveller, which permit customers to roam on their standard domestic rate plus a connection fee. In
addition to these offers, new roaming bundles and standard tariffs are being launched on a frequent
basis indicating significant commercial activity to provide competitive roaming offers to regional and
global consumers (Figure 12).
Figure 12. Selection of recent roaming tariff offers available in the market
In particular in Latin America, the industry is leading the way to eradicating inadvertent border
roaming through innovative initiatives. Examples include specialised border tariffs, the option to
26 Source: Operator website monthly bundles of 20 mins and 25 SMS for $33 are available
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disable individual customer roaming, and immediate SMS alerts when customers start roaming on a
visited country network.
There is already a strong substitute market which is in direct competition with mobile roaming
services, especially data services
Today, there are multiple substitutes available for roaming services and technologies in these areas
continue to evolve rapidly. Wi-Fi has grown as a strong substitute for an increasing number of
customers and operators alike in both the domestic and roaming market (Figure 13).
Some operators are contributing to a shift in data traffic by encouraging customers to use Wi-Fi
networks when possible. This is driven by rapid growth in demand and congestion of mobile
networks in some regions (especially, but not only those with limited spectrum). There has been a
strong push from manufacturers and service providers to increase the availability and penetration of
Wi-Fi-enabled handsets. Today all major smartphone manufacturers include Wi-Fi capability in their
handset portfolios; this feature allows consumers to use Wi-Fi hotspots both at home and abroad.The smartphone market is forecast to grow rapidly and by 2012 handheld devices are expected to
account for 50% of all hotspot sessions.
Figure 13: Global growth in public Wi-Fi locations27
Q1 2010
295,481
Q4 2009
289,476
Q3 2009
282,093
310,732
Q2 2010
+20%
CAGR(2009-2010)
337,666
Q3 2010
In addition to supporting data services, both 3G and Wi-Fi networks can support mobile voice-over-
IP (VoIP) applications and several mobile operators are developing relationships with mobile VoIP
players such as Skype. The traffic growth of VoIP platforms has been significant, with VoIP minutes
forecast to rise to 1.8 trillion by 2014, a growth rate of 18% p.a. (See Figure 14). It is clear that both
domestic and roaming users will continue to use VoIP applications and Wi-Fi services as a substitute
for roaming voice, SMS and data services.
27 Source: JiWire, Q3 2010
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Figure 14: Global growth in public VoIP traffic, billion minutes28
1,014
Business
1,822
2014
1,246
1,033Consumer
2013
1,427
766 922
2012
1,598
324
248
2011
394
1,241191
2010
470
1,128
605
2009
580
797
+18%
CAGR2009-2014
15%
25%
Local SIMs have always been an important substitute for roaming services for those visiting other
countries and particularly popular among regular visitors, migrant workers etc. Some Middle
Eastern operators are evolving the concept of a Local SIM by offering a temporary local phone
number which works in parallel with a users home number without the need for an additional
SIM.29
Substitutes for data services are also a popular offering, given that the customer does nothave any attachment to a phone number.
The Asian and Pacific consumers, for example, make use of roaming substitutes. They have adopted
SIM-based alternatives to international mobile roaming across multiple Asian and Pacific regions.
Call-by-call substitutes to roaming for corporate and business users are already having a significant
impact on the roaming market in Asia. As the usage of substitutes continues to increase, roaming
prices will be reduced further. Certain substitutes may be more appropriate than others depending
on national market conditions.
The industry has always been committed to customer protection. Improvements in transparencyare ongoing and continue to ensure consumers receive the best value from their roaming services
Easy access to up-to-date personalised tariff and usage information allows consumers to quickly
understand the range of options available in the market. Operators use several methods to ensure
consumers are aware of the latest offers, such as consumer-friendly websites and via a welcome
SMS to roaming customers.
28Source: IDC, October 2010
29For example:http://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-
traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=en
http://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=en -
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Within the EU, the industry has made considerable investment to relieve customer concerns over
bill shock, which was an issue that operators considered important to resolve in order to gain
customer acceptance and confidence especially in data roaming services. Comprehensive warning
systems and informative websites have been developed to ensure consumers understand their
usage, and data roaming services are blocked as per regulation/customer preference when a data
usage limit is reached.
These transparency measures are not unique to the EU. Selected operator examples include SMS
warning systems for Antel and Movistar customers in Latin America, and roaming user guides for
Mobily Saudi Arabia and Comcel Colombia customers.30 In Hong Kong, several operators are also
offering flat-rate data roaming daily plans on an opt-in basis before leaving the country to ensure no
bill shock for consumers.
For the prepaid segment in particular, many operators are offering customers the ability to top-up
with local cards while travelling abroad. This, in addition to easily accessible, free of charge customer
support, allows prepaid customers the freedom to fully understand their roaming options and top-
up their credit whether they are at home or abroad.
30 Source: Confidential operator interviews, operator websites
http://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=enhttp://www.stc.com.sa/cws/portal/en/individual/ind-aljawal/ind-alj-discover/ind-alj-dis-traveller/ind-alj-dis-traveller-visitors/ind-alj-dis-vstors-localrming?favouritLang=en -
8/2/2019 INFO 1_GSMA
20/21
20
Annex 1: Examples of recently launched or innovative
roaming tariffs
Operator Cost31 CoverageLaunch
date2degrees (New
Zealand)
Data: 1.4/MB
Voice: 0.25/minute
Australia May '11
2degrees (New
Zealand)
Data: 11.2/month for 10 MB Australia, UK, USA May '11
Airtel (Nigeria) Voice: 0.16/min for first 30 mins
Voice: 0.05/min after 30 mins
US, Canada, UK, India and China Mar '11
Axiata (Asia
Pacific)
Voice: Local rates for calls back
home when roaming on Axiata
network
Data: Free data roaming on Axiata
network
Indonesia, Sri Lanka, Bangladesh,
Cambodia, Malaysia
Nov 10
DTAC
(Thailand)
Data: 6.85/day for 25MB
Data: 20.39 for 75MB for 3 days
Data: 45.86 for 175MB for 7 days
UK, France, Italy, Germany, Spain,
Netherlands, Hong Kong,
Singapore, Australia and NZ
Mar '11
Du (UAE) One World One Rate single
preferential rate across the GCC
Voice: 0.25 for local & incoming
GCC countries Oman, Bahrain,
Saudi Arabia, Qatar, Kuwait
Jun 09
Etisalat
(Nigeria)
Voice: 0.18/minute Benin Republic, Togo, Niger,
Gabon, Central African Republic
and Cote D'Ivoire
Apr '11
Etisalat (UAE) Voice: 0.18/min
Voice: 0.37/min
Arab countries
Global
July 10
Idea (India) 25% discount on roaming charges UAE, US, Singapore, UK, Thailand,
China, Germany, France,
Switzerland, Sri Lanka, Hong Kong
and Italy
Apr '11
Kcell
(Kazakhstan)
Voice: 0.24/min Calls from 100 countries back to
Kazakhstan
May '11
Bridge Alliance
(Asia Pacific)
Data: 7.25/day, 19.6/3 days,
29/5 days for unlimited data
roaming for postpaid customers
Data: universal prepaid SIM for
unlimited data roaming at
11 Asia Pacific countries for
postpaid customers and 6
countries for prepaid data roaming
SIM
July 11
31Local currencies converted to Euros at spot rate from oanda.com
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-
8/2/2019 INFO 1_GSMA
21/21
21
Operator Cost31
CoverageLaunch
date
8.70/day
Batelco
(Bahrain)
Data: Local unified roaming rates
at 1.15/MB
GCC countries and Spain, UK,
Ireland, Czech Republic
Aug 11
Qtel (Qatar) SmartRoamer:
Voice: 0.18/min for local calls
Voice: 0.37/min for calls home
GCC countries Apr '11
Qtel (Qatar) Shahry Passport:
Voice: 0.37/min
France, Germany, Italy, Spain,
Switzerland, UK, USA
Apr '11
China Mobile
(China)
Voice: 0.02/min reduction of
51%
Roaming rates were lowered for 38
countries across the world
May 11
Saudi Telecom
(Saudi Arabia)
Free received calls when roaming UK, USA, Malaysia Jan 11
Telkomsel
(Indonesia)
Data: 7/day for unlimited
Data: 19/ 3 days for unlimited
Australia, Hong Kong, India,
Indonesia, Korea, Macau, Malaysia,
Philippines, Taiwan, and Thailand
Apr '11
Claro
(Argentina)
Voice: 0.36/min for local & back
home
Voice: 0.07/min for received
Special prices for roaming in
border countries Uruguay and
Paraguay
Not
disclosed
Umniah
(Jordan)
Voice: 0.10/min Arab Countries Oct 10
Vodafone
(Australia)
Standard voice calls from
Singapore and New Zealand cost
the standard domestic call rate
plus a connection fee
Singapore, New Zealand Not
disclosed
Zain One
Network (21
countries in
Africa and the
Middle East)
Roaming rates are equal to
domestic rates in the visited
country (based on the most
popular rate in the visited country)
21 countries in Africa and Middle
East
Multiple
launches
2006-2010
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