Inglés Para Dependientes o Vendedores

7/25/2019 Ingls Para Dependientes o Vendedores

1/23

Ingls para dependientes ovendedores: frases tiles

Frases shop assistant (dependiente)

How can I help you?Buenos das, en qu le puedoayudar?

Can I help you?Le puedo ayudar?

Can I help you find something? Le puedo ayudar a buscaralgo?

Would you like to try this dress/ t-shirt on?Le gustaraprobarse este vestido/camiseta...?

We!"e got this / these in lots of different

colours.Tenemos este / estos... en muchos colores dierentes.

#o you like this shirt?Le gusta esta camisa?

What si$e are you?!u talla usa?

Would you like me to get you a different si$e?!uiere quele traiga otra talla?

Would you like me to get them in a different

colour?!uiere que se los traiga en otro color?

%es& here you are. ", aqu tiene.

%es& of course. ", por supuesto.

I!m afraid not. #o, lo siento.

'here!s one left in lue& white !ueda uno/una en a$ul,blanco...

'here!s none left. #o queda ninguno How do they look on you?%&mo le quedan?

How does it look on you?%&mo le queda?

#o you want anything else?#ecesita algo m's?

It is dollars / pounds / euros. "on.... d&lares / libras /euros.

'hat is dollars / pound / euros. "on.... d&lares / libras /euros.


2/23

%ou can pay with cash or credit card. (uede pagar eneectivo o con tar)eta de crdito

Here!s your change. *qu tiene su cambio

Would you like a gift receipt?!uiere tiquet regalo?

%our receipt is in the ag. Lleva el tiquet en la bolsa.

eep the receipt for all e*changes and refunds. %onserveel tiquet para cualquier cambio o devoluci&n.

%ou!"e got thirty days to return it for either a refund or an

e*change. Tiene + das para cambios y devoluciones.

+orry& we don!t accept refunds or e*changes. Lo siento, noaceptamos ni cambios ni devoluciones.

Frases customer (cliente)

%es& I was looking for Buscaba...

,o& thanks I!m ust looking. #o gracias, s&lo estoy mirando.

.*cuse me& Ha"e you got a/any?-isculpe, tiene...?

Can I ha"e/ I!d like !uiero...

#o you ha"e this / these in lack? Tiene este / estos...en negro?

Ha"e you got a igger / smaller si$e?Tiene una talla m'sgrande / m's pequea?

Will you e getting anymore in this week? ais a recibirm's este semana?

Can I try this on? 0e puedo probar esto?

Where are the fittings rooms?-onde est'n los

probadores? 'hank you I think I!ll lea"e it for now. 1racias, creo que lo

voy a de)ar estar de momento.

How much does it cost?%u'nto cuesta?

How much is that? / How much is it? %u'nto vale? o%u'nto es?

How much are they? %u'nto cuestan?

How much does it cost?%u'nto cuesta?

What!s the price?!u precio tiene?


3/23

kay& thank you. 23ll ta4e it.

Can I pay y credit card?(uedo pagar con tar)eta?

Can I ha"e the receipt& please?0e puede dar el tic4et, poravor?

Can I ha"e a gift receipt& please?0e hace tiquet regalo,por avor?

Can I ha"e it wrapped for gift?Lo puede envolver pararegalo, por avor?

Can I get a refund?"e aceptan devoluciones?

.emplo de con"ersaci0n

" 5 "hop assistant 6dependiente7

%5 %ustomer 6cliente7

+1 2ood morning& how can I help you? Buenos das, en qu le

puedo ayudar?

C1 I was looking for a umper Buscaba un )ersey

+1+ure We ha"e got different models Come with me& please

I!ll show them to you

%laro. Tenemos distinto modelos. *comp'eme, por avor. "e los

ensear.

+1 3ook at this one #o you like it? 0ire este. Le gusta?

C1 ,ot really#o mucho

+1 What aout this one? qu tal este otro?

C1 %es& I like it ", me gusta.

+1 We!"e got it in different colours1 lue& white& red and

lack. Lo tenemos en dierentes colores8 a$ul, blanco, ro)o y negro.


4/23

C1 In red& please 9n ro)o, por avor.

+1 What si$e are you?!u talla usa?

C1 4edium. La mediana

+1 Here you are.*qu tiene.

C1 Can I try it on?0e lo puedo probar?

+1 f course& come with me& please I!ll take you to the fitting

room (or supuesto, acomp'eme, por avor. Le acompaar a losprobadores.

Pasado un rato....

+1 How does it fit?!u tal le queda?

C1 I think it!s 5uite ig%reo que es un poco grande.

+1 Would you like me to get you a different si$e?!uiere que le

traiga otra talla?

C1 %es& please& a small ", por avor, una pequea.

+1 6ight away. 9n seguida

Pasado un rato...

+1 #oes this one fit etter?Le queda me)or este?

C1 %es& it!s perfect I!ll take it ", est' perecto. 0e lo llevo

+1 #o you need anything else? #ecesita algo m's?

C1 ,o thanks& that!s all#o gracias, eso es todo.


5/23

En caja...

C1 How much is it?%u'nto es?

+1 It!s 78&89: "on :;,;< euros.

C1 kay ale

+1In cash or y credit card? 9n eectivo o con tar)eta de crdito?

C1 Credit card& please Tar)eta de crdito, por avor

+1 Can you enter your pin numer& please? 2ntroduce su

n=mero de pin, por avor?

+1 k& so here!s your receipt eep it for all e*changes and

refunds >4, aqu tiene su tic4et. 1u'rdelo para cualquier cambio o

devoluci&n.

C1 'hank youBye. 1racias, adi&s.

+1 'hank you +ee you soon1racias a usted. asta pronto.

https://youtu.be/HSlbU_ZWf!

https://youtu.be/a"a#U$gf%&'

https://youtu.be/()*de_+Z,U'

https://youtu.be/-,p"+(0(s

https://youtu.be/1-23gs45617

https://youtu.be/8glZp4(92W&

https://youtu.be/7Ih-ve;%(!

https://youtu.be/sH'"1


6/23

https://youtu.be/Ih9t_f=>)(&

https://youtu.be/_9"2#te?$ho

https://youtu.be/'Z_@io2fdZ&

+H;;I,2 3=6%

;eople1

Customer

Cashier / clerk

Attendant / assistant

Manager

+hopping1

Wallet (male)

Purse (female)

Scale

Till / Counter

arcode

!ecei"t

#ift recei"t

Aisle

Shelf / shel$es

Trolle% / s

asket / s

&ift / s

Escalator / s

ag / s

'itting rooms / changing rooms

Ways to ;ay1
https://youtu.be/IhQt_fxGOcwhttps://youtu.be/_QC3qte95hohttps://youtu.be/MZ_Fio3fdZwhttps://youtu.be/IhQt_fxGOcwhttps://youtu.be/_QC3qte95hohttps://youtu.be/MZ_Fio3fdZw


7/23

Cheues

Cash

otes

Coins Card machine

Cho" and "in machine

Credit cards / de*it cards

&o%alt% card

Where to >uy1

con$enience store / general store / ne+sagents /

de"artment store / sho" / store

chemist / "harmac%

to% sho" / to% store

*ook sho"

ladies clothing sho" / *outiue

men,s clothing sho" / tailor

shoe sho" / co**ler,s

je+eller,s / je+eller% store

o"ticians / o"tometrists

electrical store

record sho"

ironmonger,s / ironmonger%

charit% sho" / second hand sho"

ha*erdasher,s / ha*erdasher%

sho""ing centre

sho""ing mall / mall

market

florist / *otanist

*utcher,s

fishmonger,s / seafood store

greengrocers / grocerystore


8/23

*aker,s / ba4ery

delicatessen

grocer,s

- store / home su""l% store hard+are store

o@licence

"ost office

su"ermarket

gardening store / gardening centre

A"9AL (C*"9" T*T * %L9CD >C %A"T>09C

021T A"9

7 Finding the right store / shop

@uestions1

Can %ou recommend a good to% sho"/store0

s there a chemist / "harmac% in this area0

Where can get "et food from0

Where is the nearest sho""ing centre0

Could %ou direct me to the nearest "ost office "lease0

-o %ou kno+ +here the nearest hard+are store is0

6esponses1

There is a reall% good *ook sho" just around the corner.

ou can *u% that here in the hotel.

The nearest one is a fe+ mile a+a%.

The *est to% sho" is in the sho""ing centre.

The "ost office isn,t o"en on Sunda%s.

The con$enience store on the corner might sell that.


9/23

A pening times

@uestions1

What time are %ou o"en until0

What time do %ou close toda%0

Are %ou o"en on the +eekends0

Are %ou o"en all da%0

What are %our o"ening hours0

Are %ou o"en on Sunda%s0

Are %ou o"en e$er% da% during the +eek0 What time do %ou o"en tomorro+0

6esponses1

We,re o"en from 1am to 2"m.

We,re o"en on +eekda%s onl% (Monda% to 'rida%).

We,re o"en from 34am to 5"m.

We,re o"en 6 da%s a +eek.

We,re o"en 78/6 (78 hours a da%9 6 da%s a +eek).

We,re closed at lunchtime9 *et+een 37"m and 7"m.

We,re closed on ank :olida%s (national holida%s).

B +electing goods

Clerks / =ssistants @uestions1

Can / Ma% hel" %ou0

Can hel" %ou find something0

What colour +ould %ou like0

What si;e +ould %ou like0

s there an%thing else can hel" %ou +ith0

Would %ou like to tr% it on0


10/23

s that an% good0

What can do for %ou0

:o+ does it fit0

:o+ a*out this one0 An%thing else0

Would %ou like an%thing else0

Customers @uestions1

E


11/23

s this in the sale0

Clerks / =ssistants 6esponses1

,m afraid that,s the onl% colour +e ha$e.

Sorr%9 +e don,t ha$e an% more in stock.

Sorr%9 +e don,t sell those / them here.

,m afraid +e don,t ha$e an% more left.

ha$e e

t comes +ith a manufacturer,s +arrant%.

t comes +ith a 3?%ear guarantee.

The changing / fitting rooms are that +a%.

The scales are *% the counter o$er there. That,s +here

%ou can +eigh %our groceries.

That one is =.("rice).

The%,re =.("rice) each.

ou can get a refund if %ou kee" the recei"t safe9 and

*ring it *ack +ithin 7 +eeks.

Customers 6esponses1

don,t need an% hel". ,m just *ro+sing9 thanks.

o9 ,m just looking9 thanks. Wo+9 that,s chea">

That,s good $alue.

@h9 that,s e


12/23

t,s too long / too short.

t,s too tight / too loose.

D 4aking payment

Cashiers / Clerks @uestions1

Are %ou in the ueue0

Are %ou *eing ser$ed0

Who,s ne


13/23

Could %ou gift +ra" that for me "lease0

Can "ut one item *ack9 "lease0 ,$e changed m% mind

a*out this one.

Could lea$e m% *ags here9 and "ick them u" later9"lease0

-o %ou offer a cash discount0

-oes it ha$e a +arrant% / guarantee0

Cashiers / Clerks 6esponses1

We take / acce"t all major credit cards.

Sorr%9 +e don,t acce"t cheues.

,m afraid +e take cash onl%.

We,re offering 2 months credit9 +ith no de"osit9 if %ou,re

interested.Customers 6esponses1

,ll "a% in cash

,ll "a% *% card

:ere,s =.(mone%)9 kee" the change>

That,s it for toda%.

That,s all9 thanks.

Thank %ou. :a$e a good da%>

9 6eturns and complaints

@uestions1

Who can s"eak to a*out making a com"laint0

Could ha$e a refund "lease0

Can s"eak to the manager "lease0

,d like to return this "lease.

,d like to make a com"laint.


14/23

,d like to change this for a different si;e "lease.

-o %ou ha$e the original recei"t0

-id %ou *u% it from one of our other stores0

Can ask +h% %ou,re returning it "lease0 Can ask +h% %ou,$e changed %our mind "lease0

6esponses1

t doesn,t +ork.

t doesn,t fit.

t +as a gift9 *ut don,t like it.

t +as a gift9 *ut the "erson *ought it for doesn,t like it.'HI,2+ W6I''., , +I2,+ 'H=' % 4I2H' +..

@PE

C&@SE-

@"en 78:!S (:@!S) a da%

S"ecial offer

SA&E Clearance sale

Closing do+n sale

E$er%thing must go>

&iuidation sale

#reat $alue "roducts

#ood $alue

argains 3 #ET 3 '!EE

u% one get one hal"rice

:alf "rice sale

64B @'' EE!T:#

!educed to clear

@ut for lunch

ack in 3D minutes


15/23

ack at 7PM

Sho"lifters +ill *e "rosecuted

CCT in o"eration

+I,2 = C6.#I' C=6#

enter %our "in

"lease +ait

remo$e %our card

signature

;6IC.+ =,# ,4>.6+

E0(*C2">#"

.*ample Con"ersation 71

AG Which sofa should +e *u%0 can,t decide>

G This one is larger9 *ut it,s more e


16/23

AG need a ne+ +atch9 *ut don,t kno+ +hich one to get. Can

%ou gi$e me an% suggestions0

G !ole< +atches are *etter than Sekonda9 *ut the%,re not as

afforda*le. Sekonda +atches are *etter $alue for mone%.

.*ample Con"ersation B1

AG like the red s+eater. What do %ou think0

G like the red one too9 *ut think the *lue one is *etter9 and

the green one is *est. The green colour reall% suits %ou.

.*ample Con"ersation D1

AG What do %ou think of this dress0 -oes it suit me0

G t suits %ou +ell9 *ut the floral "rint one is m% fa$ourite9 and

it,s more suita*le for this season.

#ifferent ways of asking someone to +HW yousomething

Can %ou sho+ me the =.. "lease0 (nformal)

Could %ou sho+ me the =.. "lease0 (nformal / 'ormal /

More Polite)

Would %ou *e so kind to sho+ me the =.. "lease0

('ormal)

,d like to see the =.. "lease.

Could %ou direct me to the =. aisle "lease0When you want to '6% something& you can say1

-o %ou ha$e an% testers for these (li"stick) colours0

Can tr% it / them on9 "lease0

Could tr% it / them on9 "lease0

s it oka% if tr% this / these on0

Where can tr% it / them on0 Where are the changing rooms9 "lease0


17/23

If youd like the shop assistant to gi"e you a#IFF.6.,' +IE. 6 C36& you could say1

-o %ou ha$e it / them in si;e =.. "lease0

-o %ou ha$e this/these in a smaller / *igger / larger si;e

"lease0

Can tr% the larger / small one "lease0

-o %ou ha$e it / them in a different colour "lease0

This is a little too tight / loose9 do %ou ha$e another one0

When you finally decide what you want to >%& youcan say1

Wo+9 this one is great. ,ll take it>

This one is "erfect9 ,ll take it thanks.

,ll ha$e this one9 "lease>

Can *u% the =. 9 "lease0

:o+ much is it / are the%0

,d like to *u% this one9 "lease.

,d like to *u% it / them9 "lease.

9K*0(L9 %>#9C"*T2># B9T99# * ">(

*""2"T*#T 6*7, %A"T>09C 6B7, *#- %*"29C 6%7

AG :i there9 can hel" %ou +ith an%thing0

G es "lease9 ,m looking for a T?shirt.AG What si;e are %ou0

G ,m a medium.

AG What colour +ould %ou like0

G Ma%*e a *lue or green one.

AG :ere %ou are. :o+ a*out these0

G Thank %ou. Can tr% them on an%+here0

AG Certainl%9 the changing room is o$er there.G Thank %ou.


18/23

AG :o+ do the% fit0

G The%,re *oth fantastic. reall% like them.

AG es9 the *lue looks nice on %ou9 it reall% *rings out %our e%e

colour.

G Thank %ou. ,ll *u% *oth of them>

AG #reat> Please go to the tills9 and "a% o$er there.

G Alright9 thank %ou for %our hel".

CG Who,s ne

G Thank %ou9 good*%e>

9K*0(L9 %>#9C"*T2># B9T99# * %*"29C

6*7, *#- %A"T>09C 6B7

AG Are %ou ne


19/23

G Can "a% *% cheue "lease0

AG o9 ,m afraid +e don,t acce"t cheues.

G @ka% no "ro*lem9 ,ll "a% *% de*it card then.

AG Please insert %our card into the machine9 and then enter

%our P.

G @ka%9 done.

AG Would %ou like me to "ut the gift recei"t in the *o< +ith the

+atch0

G es "lease9 that,ll *e "erfect.

AG :ere %ou go sir. Enjo% the rest of %our da%.

G Thank %ou $er% much>

A"9AL (C*"*L 9CB" C9L*T9- T> ">((2#1

;' ,6to place something on a surace or person7

Put%our items on the counter "lease.

Wh% don,t %ouput onthat ne+ jacket %ou *ought%esterda%0

'6% ,6to test an item to see i it is suitable7

Can trythese dresses onsome+here "lease0

'6% '6to test something to see i you li4e it7

,d like to try out this li"stick colour "lease9 do %ou ha$e atester for it0

'H6W ,6to Fear something casually7

,m looking for a sim"le9 comforta*le dress that can

justthrow on.#6; I,6to visit someone casually7


20/23

Drop induring %our lunch *reak +hen %ou ha$e more

time9 and ,ll hel" %ou find the right "air of shoes for %ou.;6 I,6enter in high quantity7

The su"ermarket +as so *us% o$er the Christmas

+eekend. The customers startedpouring in9 as soon as the

doors o"ened>;; I,6to visit someone, inormal7

,ll *ook %ou an a""ointment9 and %ou canpop infor a

consultation +ith one of our o"ticians.>62H' I,6to ma4e something neF or the irst time7

We ha$e brought ina *rand ne+ summer collection no+9

so the old +inter range is on sale.C='H6W I,/CHC I,6to include in addition to something MNchuc4O is more inormal than throF7

f %ou *u% this la"to"9 ,ll chuck ina free la"to" case for

%ou..,# ;6to inally ma4e a decision abut something, aterlengthy consideration7

couldn,t decide +hich one to *u%9 so ended up*u%ing

*oth of themC4. ;6Fhen something is approaching/arriving7


21/23

need to *u% a gift for m% friend9 his *irthda% is coming

up.'=. ;6to choose to start doing something neF7

,m thinking of taking upthe $iolin9 could %ou *u% one for

m% ne'6, #W,6to reuse or re)ect something7

:e *ought a reall% e;; '6to leave to go someFhere or a short time7

,m just going topop outto the cash machine9 could %ou

sa$e these items for me "lease0

,m justpopping outto *u% some *read and milk from the

local store.;' '6to choose not to be a part o something7

The% ga$e me the o"tion of getting e$er%thing on credit9

*ut opted out*ecause "refer *u%ing things u"front9 than

*eing in de*t.63. '6to decide that something is not suitable / removesomething rom a list o options7

,m not sure +hich la"to" to *u%. think ,ll rule outthis

one9 *ecause it,s too e


22/23

;H=+. '6to gradually remove something rom ePistence inone place7

Sorr%9 +e don,t sell those an%more.Wephasedthem outlast %ear9 *ecause the% +eren,t $er%

"o"ular.+.33 '6to sell the Fhole supply o something7

,m afraid all those +atches ha$e sold outno+I the% +ere

$er% "o"ular o$er Christmas>

H.3; '6to assist someone7

Could %ouhelpme out"lease0 can,t do the ;i" u" on

this dress># ;6to asten something7

Could %oudothe ;i" upon this dress for me "lease0

+'=,# '6to be distinctive or more noticeable than others7

This s+eater stands outfrom the rest. lo$e the $i*rant

colours>W=3 ' ,6to abandon someone angrily7

+as so disa""ointed +ith their ser$ice9 that just walked

outon them9 and didn,t "a%>;=% FF6to pay bac4 all you oFe7

ha$e finall%paid offall the mone% o+ed on m% credit

card> t,s such a relief>;33 FF6to succeed in doing something diicult7


23/23

Wo+9 not man% "eo"le canpull offthat outfit9 *ut %ou

look stunning in it>'; FF6to end or inish something in a special Fay7

got an ama;ing deal on this com"uter9 and to topit off9

the% ga$e me an e>6I; FF6to charge someone ePcessively7

The% ripped%ou off> *ought that for half the "rice in a

different store>

2I=C6to return something7

,ll ha$e to givethis ring backto Tom9 *ecause he *roke

off the engagement.'=. >=C6to decide on returning something in the nearuture7

,m going to takethis backto the store9 and see if canget a different colour.

;=% >=C6to pay Fhat you oFe7

f %ou get our lo%alt% card no+9 %ou +on,t ha$e to "a% the

+hole amount toda%9 instead %ou

canpayus backin installments each month.

'=3

Inglés Para Dependientes o Vendedores

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Transcript of Inglés Para Dependientes o Vendedores