Jay Bharj presentation
Transcript of Jay Bharj presentation
How technology can be used to improve student feedback
at London Met Libraries
Jay Bharj Reader Services Manager
Interview28th January 2014
ON
TAR
GE
T
Presentation summary
• What we currently do at London Met libraries
• What we can do to improve student feedback?
• How we are going to achieve it?
2nd November 2007
ON
TAR
GE
T
How we currently get feedback?• Email, Phone• Facebook, Twitter • Online Chat• Library enquiries, Quick
Call• Face to face• Course Committees• Comments &
suggestions• Survey results
Attribution: http://www.flickr.com/photos/dkuropatwa/3942287764/sizes/o
ON
TAR
GE
T
What has been working well?
•Comments and suggestions box•Face to face•Phone•Course Committees
Atribution: http://www.flickr.com/photos/infocux/9138930735/sizes/l/
ON
TAR
GE
T
How can we improve feedback?
• Study Hub website • WebLearn
• Students Union • Text services
• Surveys (NSS, SCONUL)
• Redesign Facebook & Twitter pages
• Staff training & development
ON
TAR
GE
T
Key role for Information staff
• Staff have a key role to make students realise the importance of feedback
• Promote feedback using a range of technology and traditional material posters, leaflets
• Sharing and communication information supporting each other in use of technology
• Developing Online Chat
ON
TAR
GE
T Summary
• Continue to use a variety of technologies to communicate
with students• Improve student feedback
through staff development & training to develop skills and
confidence in use of technology• Consistent recording, evaluation
and responding to student feedback
ON
TAR
GE
T
Questions?
Attribution: http://www.flickr.com/photos/oberazzi/318947873/sizes/l/