Hola Carlos. Aquí en el Departamento del Trabajo lamentamos que haya perdido su empleo.

Ya activamos su seguro por desempleo. Su primer depósito se reflejará en unas horas. Le deseamos el mayor éxito en encontrar un trabajo. Sientase en la confianza de responder a este mensaje con alguna duda o pregunta.

Recuerda, estamos aquí para ti!

Cordialmente,El Estado Libre Asociado de PR

Implementation is no longer a phase, it’s a process. And that process is called Delivery. Delivery is the continual process of understanding and meeting user needs.

Implementation happens once, delivery happens everyday. Implementation is about a sticking to the plan, delivery is about discovery. Implementation is complicated, delivery is simple (it’s really hard! But simple)

So over the past year, we have started everyday with the same goal: Understand and meet user needs. That’s it. Every day. Over and over. And I want to show you what that looks like.

Como le hacemos llegar rutas a los ciudadanos, como mejoramos el servicio.

UK and USA Goal #1

• Highly Technical leadership at the top. “The Best for the Job, Period”

• Build a universal ID recognizer

• New procurement for micro-services

“We are not being BOLD enough”

“Not nearly BOLD enough!”

“NOT EVEN CLOSE!”

We are not here to change Government websites, we are here to change Government

The first nation to create new institutions that make the most of the internet will win BIG

If you genuinely reshape government to have institutions of the internet era, they will provide a new foundation and digital infrastructure for your whole nation to support new enterprise, new cultures, new organizations that were previously unimaginable.

GPS example

GSA

STATETREASURY

EDUCATION

VA

DHS

ENERGY

DOD

DPC NSC OMB OSTP

2012

GSA – 18f

STATETREAS

EDUCATION

VA

HHS

ENERGY

DOD

DPC NSC OMB OSTP

2013

USDS

GSA

STATETREAS

EDUCATION

VA

HHS

ENERGY

DOD

DPC NSC OMB OSTP

2015

White House

Agency X / SBA

GSA 18F

USDS

Secretary

Deputy Secretary

Chief Dev OfficerChief Technology Officer

Chief Innovation Officer

Goal?Sustainable, long term, technologically enabled change

How?• “The best for the job,

period”• New legal structures

(PS614)• Focus on DELIVERY• “Air Cover”

How else?Lobby for USDS presence inside Fiscal Control Board for Puerto Rico