Service Offerings Presentation

400+ CUSTOMERS TRUST THEIR DATABASES TO RDX Discover why RDX is the leading provider of remote database management services.

www.rdx.com

RDX (Remote DBA Experts)

▪ Founded in 1994

▪ Specializes in remote database, operating system,

enterprise application support services

▪ Currently supporting hundreds of

customers and thousands of database servers

▪ An entire “Support Engine” consisting of tools,

technologies, people and processes that have been

tuned and refined over the last 20 years

YEARS

SERVICE DELIVERY

EXPERIENCE

20

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DBA Service Offerings

• SQL Server

• Oracle

• DB2

• MySQL

• PostgreSQL

• Oracle RDB

• MongoDB

Databases

• DB & Non-DB Servers

• Database Activity Monitoring

• Custom Application Monitoring

Monitoring

• Unix • (AIX, HP-UX, Solaris…)

• Linux • (RedHat, Suse)

• Windows OS Support

Operating Systems

SQL Server BI Oracle Apps Application Servers Database Hosting SharePoint GoldenGate

Solarwinds JDEdwards DB and Third Party

HA Hyperion Back End Exchange

IBM InfoSphere

CDC

Other Technologies

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RDX Advantages

RDX DBAs have hundreds of years of collective experience

and perform thousands of support activities monthly.

100% Onshore Support

Experienced Technical Staff

Collective Knowledge

Subject Matter Experts

Focus on Security

Custom-Tailored Monitoring Solution

Wide Range of Supported Products

Robust Monitoring Infrastructure

RDX Engine

Centralized Delivery Center

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RDX Service Delivery Organization

▪ Customer Integration Team

• Team dedicated to customer integration process

▪ Primary and Secondary DBAs

• Responsible for learning and documenting your environment to ensure RDX delivers consistent,

high-quality support

• Customer toolsets, overall support and change-management strategies, tailoring support best

practices and providing day-to-day support

▪ Subject Matter Experts

• RDX allocates the SME with the highest-level skill sets in that particular task to provide additional

support to your assigned primary DBA

• Ensures customer gets the most experienced person available to perform complex tasks

▪ Database Operations Center (DOC)

• 24 hour support by dedicated database and OS problem resolution specialists

▪ Quality Assurance Team

• Responsible for monitoring and evaluating RDX’s operational efficiencies

• Constant review of daily support practices, customer documentation, monitoring efficiency

and page reduction efforts

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RDX Customer Integration Process

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Database Operations Center (DOC)

Custom tailored monitoring, notification and escalation solutions

Staffed 24x7x365 on-site

Problem Resolution Experts - First line of support for alerts

Not a “help desk”

Trained in database and OS problem resolution

Access to RDX Solution Repository and customer WIKIs

Constant discussion with product teams on issues

Page analysis, reduction and proactive problem prevention

An entire infrastructure designed to provide

advanced monitoring, problem prevention and resolution activities

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RDX Monitoring Architecture

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Monitoring and Alerting Services

• SQL Server

• Oracle

• DB2

• MySQL/PostgreSQL

Databases

• Customized Checks for Oracle Applications Architecture

E-Business Suite

• Windows Operating System

• UNIX/LINUX Operating System

• Application Servers

Non-Database Servers

• Internally Developed Checks

• Customer Specified

Custom Checks

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RDX Security Architecture

• SSAE16/PCI Standards

• Federal Background Checks

• CJIS Finger Printing

• Credit Checks

• Drug Tests

• “Need-to-Know” Security Authorization

• Security Training

• SOPs for Employee Integration; Transfer; Termination

Organizational

• Key Entry at All Access Points

• Surveillance Cameras on All Floors and DOC Monitoring Area

• Constant Video Observation

Physical

• Active Directory – Controls All Security Access

• Secret Server – Industry Leading Password Vault

• Two Implementations of Yubikey

• Two-Factor Authentication

• Cisco ASA 5510 Firewalls

• SPLUNK Log Aggregator Collects All Security Logs

• SNORT and OSSEC – Dual Intrusion Detection Systems

• Sophisticated Intrusion “Subtle Pattern Matching Detection”

• PCI Compliant

• WSUS – Microsoft Automated Security Patching

• All Servers Hardened According to Industry Standard Specifications

Network Infrastructure

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RDX Secret Server Password Vault

Encrypts Data at Rest and Transfer

• AES 256 encryption - The Rijndael algorithm for encrypting database data

• Encryption is approved by the U.S. Government for use by NIST

• Hashes and salts user passwords using a randomly generated salt and the SHA512 hashing

algorithm

Advanced Logging, Monitoring and Reporting

• Secret Server tracks all user activities in the application

• Activity reports provide secret name, access time, username and the user’s host/IP address

• Provides group account ease of administration while retaining the ability to

audit individual user access

Two-Factor Authentication

Advanced Feature Set

• Email alerts generated when Secrets are accessed

• Ability to hide Secrets

• Able to record all actions taken in sessions that are activated by launchers and

store recordings for replay

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Thank You!

WORRY-FREE REMOTE DBA SERVICES

Get exceptional, affordable DBA support – without the sacrifice.

Stress Less, Live More with RDX.