Tabla de Indicadores Calidad 2013

7/22/2019 Tabla de Indicadores Calidad 2013

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El formato de papel Asistente de Bodega.


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OBJETIVOORGANIZACIONAL

INDICADOR PROCESO

Cumplir con los planes de capacitacin enfocadosal mejoramiento de desempeo.

Realizar las evaluaciones de desempeo.

Ventas TOTALES Gestion Comercial.

Crecimiento en ventas 2012 Vs 2013.

Crecimiento Historico - COMERCIAL.

Gestin Asesores Comerciales y AsesoresComerciales Tecnicos.

Ventas TOTALES Gestion Tecnica.

Crecimiento en ventas 2012 Vs 2013.

Crecimiento historico - TECNICO.

Sercicio TECNICO.

Anexos de medicion degestion Comercial.

GESTINCOMERCIAL

GESTINTECNICA

Anexos de medicion deGestion Tecnica

1. Mantener el equipode colaboradores,dentro de un clima

organizacional estable

GESTINADMINISTRATIVA

Generar y hacer seguimiento a los planes de

accin sobre los resultados de climaorganizacional.

INDICADORES D


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Efectuar mnimo 15 visitas por Asesor Especializado mensual incluidas 5 a clientes TOPya sea Visita o Contacto Telefnico (Comercial).

Efectuar mnimo 20 visitas por Asesor Senior

mensual incluidas 5 a clientes TOP ya sea Visitao Contacto Telefnico (Comercial).

Efectuar mnimo 30 visitas por Asesor Junior mensual incluidas 5 a clientes TOP ya sea Visitao Contacto Telefnico (Comercial).

Efectuar 20 Visitas al mes (Dep tec).

Lograr antes de finalizar el ao 2013, elcumplimiento de compras al 100%, de losproveedores internacionales: (HACH,

ROBINSON, THERMCO, TINTOMETER-LOVIBOND, SWIFT, NORMALAB, X)(Comercial).

Seguimiento a cotizaciones (Comercial).

Seguimiento a cotizaciones (Dep tec).

Confirmacion de facturas.

3. Incrementar laganancia neta de laorganizacin con

respecto al periodoanterior.

Mantener la rotacin de cartera mximo a 60das.

GESTINFINANCIERA

Controlar el presupuesto de los costos y losgastos mensuales.

Cerrar las acciones correctivas, preventivas y de

2. Cumplir con elpresupuesto anual.

GESTINCOMERCIAL Y

TECNICA


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4. Mantener y mejorarlos sistemas de gestin

9001, 17025 y RUC.

Implementar el pedido perfecto para asegurar lasatisfaccin del cliente.

Programa de gestin SSOA.

.

SGC 9001, 17025Y RUC


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Sub-programa de medicina preventiva y deltrabajo.

Programa de incentivos.

5. Garantizar elcumplimiento frente ala Salud Ocupacional,la Seguridad Industrialy el Medio Ambiente en

nuestros

colaboradores,contratistas yproveedores a travs

GESTIN SSOA

Programa de capacitacin y entrenamiento.

Programa de gestin riesgo ergonmico.

Programa de vigilancia epidemologica.


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programas:

Programa de mantenimiento.

Programa de gestin riesgo qumico.

Programa de salud ocupacional.

Programa de gestin ambiental.


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Plan de Emergencias.

Asignar recursos para la gestin en SaludOcupacional, Seguridad Industrial y Medio

Ambiente.

Actualizar e implementar la normatividad vigente;Matriz de requisitos legales.

6. Asignar los recursosnecesarios paraasegurar elcumplimiento de lagestin en SaludOcupacional,Seguridad Industrial yMedio Ambiente,

cumpliendo ypromoviendo las leyesy reglamentacionesvigentes.

GESTINGERENCIAL Y

SSOA


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FORMULA META FRECUENCIA MES

(N Capacitaciones realizadas/N Capacitacionesprogramadas) *100

>= 80% TRIMESTRAL

(N total de colaboradorescompetentes con calificacin

mayor a 80%/ N Total decolaboradores evaluados en el

periodo) *100

>= 80% ANUAL

(N Actividades realizadas/ NActividades programadas) *100 >= 80% TRIMESTRAL

Ing. Felipe Ujueta

Jhon Rondon

Jhon Rondon

Jhon Rondon

Jhon Rondon

E GESTIN DE CALIDAD ANDIA SAS 2013

Ing. Felipe Ujueta

Todos los Asesores Comerciales.

Ing. Felipe Ujueta


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>= 15 Visitas a Clientes (De lascuales mnimo corresponden a

5 clientes TOP)>= 15 MENSUAL

>= 20 Visitas a Clientes (De las

cuales mnimo corresponden a5 clientes TOP) >= 20 MENSUAL

>= 30 Visitas a Clientes (De lascuales mnimo corresponden a

5 clientes TOP)>= 30 MENSUAL

Visitas realizadas >= 20 MENSUAL

(Compras realizadas a c/u delos proveedores/ Presupuesto

de compras de c/u de losproveedores)* 100

>= 80% MENSUAL

(Ventas totales mes/ Vr totalcotizaciones)* 100

>= 20% ??? MENSUAL

(Ventas totales mes/ Vr totalcotizaciones)* 100

>= 20% ??? MENSUAL

(N de facturas entregadas aRecepcin en el mes/ N deconfirmadas en el mes) *100

MENSUAL

N de acciones levantadas en (AC,AP, AM)

>= 3 MENSUAL

MENSUAL

(N Clientes que realizaronpagos en un tiempo = 80% MENSUAL

Gastos/ Presupuesto Cumplimientodel presupuesto


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Seguimiento Acciones:(NAcciones programadas cerradas/

N Acciones programadas paracerrar en el mes) *100

80% MENSUAL

Medir las quejas y reclamos:

(N de quejas cerradas/ NQuejas presentadas) *100>= 80% MENSUAL

Medir el producto noconforme (comercial yservicio tcnico):(NProductos no conforme

solucionados al cliente/ NProductos no conformes) *100

>= 80% MENSUAL

Mantener proveedoresconfiables: (N proveedores

con calificacin >= 4.0 / N deproveedores evaluados) *100

>= 80% MENSUAL

Efectuar las encuestas desatisfaccin de clientes: (NEncuestas de satisfaccin a

clientes realizadas/ NEncuestas de satisfaccin aclientes programadas) *100

>= 80% MENSUAL

Cumplimiento de cronogramaanual de actividades.

>= 80% DEATIVIDADES

SSOA

MENSUAL

N de acciones levantadas enSSOA (AC, AP, AM)

>= 5 TRIMESTRAL

Seguimiento Acciones SSOA:(N de acciones programadasque fueron cerradas SSOA /N de acciones programadaspara cerrar en el mes SSOA)

*100

>= 80% TRIMESTRAL

Cumplimiento del plan de

capacitacin:(N decapacitaciones realizadas/ N

de capacitacionesprogramadas) *100

>= 80% TRIMESTRAL


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Cobertura de capacitacin:(N de personas capacitadas /

Nmero de personasprogramadas paracapacitacin) *100

>= 80% TRIMESTRAL

Entendimiento de lascapacitaciones:(N de

personas con un promedio >=3,5 / No. total de personas

evaluadas en el semestre) *100

>= 90% TRIMESTRAL

Incidencia: (N de casosnuevos diagnosticados en elperiodo/ N trabajadores bajovigilancia en el periodo)*100

= 60% TRIMESTRAL

Reconocimientos porparticipacin y mejoramiento:N de incentivos otorgados.

>= 4 ANUAL


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Consumo de energaelctrica: (Promedio consumo

trimestral por persona/promedio consumo trimestral

por persona ao anterior) * 100

= 90% TRIMESTRAL

Cumplimiento demantenimientos realizados:(Mantenimientos realizados/

Mantenimientos Programados)*100

>= 90% TRIMESTRAL

N de capacitaciones en el reaqumica.

>=1 ANUAL

Accidentalidad por laexposicin al factor de riesgo

qumico:(N Accidentes detrabajo por manipulacin desustancias peligrosas / N

Total de accidentes generadosen el periodo)


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Nivel de frecuencia delesiones incapacitantes: (IF x

IS)/ 1000= 1 ANUAL

Asignacin de presupuestopara la gestin en SaludOcupacional, Seguridad

Industrial y Medio Ambiente.

Asignacin depresupuesto

para la gestinen Salud

Ocupacional,SeguridadIndustrial y

MedioAmbiente.

MENSUAL

Actualizacin e implementacinde la normatividad vigente.

Actualizacin eimplementacin

de lanormatividad

vigente.

MENSUAL


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UBICACIN RESPONSABLE

..\..\..\GESTION FINANCIERA YHUMANA\02.GESTIONHUMANA\04.PLANES DE

CAPACITACIONES EINDICADORES\2013\ANDIA

CRONOGRAMA CAPACITACION2013.xls

Coordinadora deCalidad y RUC

"Carpeta confidencial"Directora

Administrativa

..\..\..\GESTIONCOMERCIAL\01.GESTION

COMERCIAL\06.INDICADOR DEVENTAS\2013\VENTAS TOTALES\Ventas

totales 2013.xls

Directora ComercialVentas Totales

2013



totales 2013.xls

Directora ComercialCrecimiento enventas 2012 Vs

2013



totales 2013.xls

Directora ComercialCrecimietno

historico


COMERCIAL\06.INDICADOR DEVENTAS\2013

Directora Comercial ..\..\..\GESTION TECNICA\07. INDICADORESDEPTEC\01.VENTAS DEPTEC\2013

..\..\..\GESTION TECNICA\07.INDICADORES DEPTEC\01.VENTAS

DEPTEC\2013\DEPARTAMENTO TEC.xls

Director DepTecnico

Ventas Totales2013



Director Dep

Tecnico

Crecimiento en

ventas 2012 Vs2013



Director DepTecnico

Crecimietnohistorico

..\..\..\GESTION TECNICA\07.INDICADORES DEPTEC\03. SERVICIOTCNICO\INDICADOR DE SERVICIO

TCNICO 2013.xls

Director DepTecnico

\\Srvbog02\public\SGC ANDIA\GESTION

FINANCIERA Y HUMANA\02.GESTIONHUMANA\07.CLIMA

ORGANIZACIONAL\2013

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..\..\..\CALIDAD\03.ACCIONESCORRECTIVAS Y

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..\..\..\GESTION FINANCIERA YHUMANA\01.GESTION FINANCIERA\05.

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..\..\..\GESTION FINANCIERA YHUMANA\01.GESTION FINANCIERA\05.

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2013.XLS

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ALMACENAMIENTO Y

DISTRIBUCION\05.PRODUCTO NOCONFORME\04.INDICADORES\2013\PN

C Y QUEJAS 2013.xls

Coordinadora de

Calidad y RUC

..\..\..\GESTION DE COMPRAS YALMACENAMIENTO\02.GESTION

ALMACENAMIENTO YDISTRIBUCION\05.PRODUCTO NO

CONFORME\04.INDICADORES\2013\PNC Y QUEJAS 2013.xls


Asistente de

ComprasNacionales

..\..\..\CALIDAD\15. SATISFACCIN DECLIENTES

DirectoraAdministrativa

Directora ComercialCoordinadora deCalidad y RUC.

..\..\..\..\SSOA\4. EVALUACION YMONITOREO\4.6 Medicion y Revision de

Progresos\INDICADORES Y PLANES2013\CRONOGRAMA SSOA 2013.xls

Coordinadora de

Calidad y RUC





Progresos\INDICADORES Y PLANES2013\Matriz de Planes de Accin

SSOA.xls


..\..\..\GESTION FINANCIERA YHUMANA\02.GESTION

HUMANA\04.PLANES DECAPACITACIONES E

INDICADORES\2013\ANDIACRONOGRAMA CAPACITACION

2013.xls

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PAUSAS ACTIVAS.xls




INCENTIVOS.xls

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2013\INDICADORES\INDICADORACCIDENTALIDAD.xls



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Tabla de Indicadores Calidad 2013

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