www.bytecompanama.comAve. Aquilino de la Guardia y Calle 47, Urbanización Marbella, Rep. De Panamá, Edificio Ocean Business Plaza, Piso 10,

Oficina 01. Teléfono (507) 3406307. Apartado 0830-01459, Panamá, Rep de Panamá

Company Overview

Bytecom Inc. was created in early 2004.

Young company, dynamic and committed to its customers.

He has extensive experience in telecommunications in various areas: ATM, Fiber Optics, Wireless, xDSL copper, TDM / SDH, voice, access to next generation networks (voice, video, Internet), IP / MPLS, SCADA systems , etc.

This added to the constant training of all staff, makes Bytecom a company oriented for results and customer satisfaction.

Engineering and SupportDepartment

Our Work

• Define and design cost effective solutions according to customer's primary needs.

• Implementation and Integration of communication equipment using the available mediums, copper, fiber optic and radio, achieving scalable networks and streamlining the infrastructure investments.

• After Sales Support for the infrastructure and solutions purchased by the customer.

Troubleshooting

• Our support staff is charged with identifying everything from simple call routing issues, to advanced network analysis and interpretation.

• With the use of different tools like wireshark , xlite , sniffers and Call Log analysis , the staff support are able to resolve and troubleshoot VoIP Networks.

Installation and Support

• Bytecom is a partner in our customers' bussines due to the fact that provides the installation service and support their projects. By this means our customers can use the Engineering and Support Department as a working functional tool for communications implementations services to their clients.

• The Department's experience in implementing Carrier-Class solutions makes it an effective candidate for this service in terms of time and quality.

Homologation

• Bytecom offers the possibility to visualize the different kind of solutions, by defining them in models or prototypes, and consequently the development of joint business opportunities.

• This is one of the strongest tools in the department since it directly supports large projects implementation with a minimum of risk because all scenarios are fully tested in a controlled environment.

Feasibility Study

• It has as a goal to show a comprehensive analysis regarding the design of wireless links to connect distant locations in which a conventional transmission medium is not possible.

• This study brings the customer a more scientific view of performance expectations from the link (RSS expected bandwidth, tower heights, etc)

Fiber and Copper

• Fiber Optic Cabling Specialists, Bytecom focuses on optical fiber cabling installation services, providing high quality installations.

• Our attention to detail and workmanship is second to none. We provide fiber optic cable plant engineering and design services, fiber optic cable placement, fiber optic connector termination, fiber optic fusion splicing and fiber optic testing-documentation services

Tools

• Sunrise MTT E1• Sunrise MTT OTDR• Sunrise STM1 Tester• Sunrise MTT Ethernet Tester• Sunrise MTT VoIP• Sunrise Loopback Ethernet• Solarwinds 2002 Broadband

Engineer Edition• RAD HBT - Tester E1• RAD HBT - Tester V.35• Online Trouble Ticket Tool

Service - Facts

• 90% of installations are performed within the first 24 hours

• 91.5% of support tickets, are attended and resolved during the first 4 hours it takes the case.

• 95% of the Support Tickets opened using the Online Support Tool, are answered within 24 hours of time.