Instituto Guatemalteco Americano IGA 6º. Secretariado “A” Computación

Astrid Melissa Flores Montesdeoca 10

Glenda Marisol Jolón González 14 Ana Isabel Valenzuela López 24 Salón: 310

Is a document used by individuals to present

their background and skillsets. Resumes can be

used for a variety of reasons but most often to

secure new employment. A typical resume

contains a summary of relevant job experience

and education. The resume is usually one of the

first items, along with a cover letter and

sometimes job application packet, that a potential

employer encounters regarding the job seeker and

is typically used to screen applicants, often

followed by an interview, when seeking

employment.

The resume is comparable to a curriculum vitae

(CV) in many countries, although in English

Canada, the United States and Australia a résumé

is substantially shorter than CV.

PERSONAL DATES

Name: Ana Isabel Valenzuela Lopez

Place and date of birth: Guatemala, City August 18, 1993

Age: 18

Relationship Status: Single

Domicilio: Street “E” 5-09, Zone 7 Col. 6 of October

Residential: Guatemala city

E-Mail: anitavalen-isa-@hotmail.com

isasecre.20@gmail.com

EDUCATION

Primary education Colegio Mixto San Juan Bosco

(2001 to 2006)

Elementary Schoo Colegio Mixto San Juan Bosco

(2007 to 2009)

High School Instituto Guatemalteco Americano

(2010 to 2012)

OTHER STUDIES

Free typing course Academy of Typing POPOL-WUH

(2009)

Basic typing course Academy of Typing POPOL-WUH

(2009)

Computer Course Intecap

(2007)

English course Instituto Guatemalteco Americano

(2010-2012)

Spelling Course Colegio Mixto San Juan Bosco

(2008-2009)

REFERENCES

Vilma Reyes

Typing Teacher

8a. Avenida 16-44, Zona 7 Colonia Verbena

Guatemala City

Ruth Lopez

Secretary of Excel Automotriz, S.A.

Calzada Aguilar Batres 27-20, Zone 11

Guatramala City

Veronica Gonzales

Secretary of Excel Automotriz, S.A.

Calzada Aguilar Batres 27-20, Zone 11

Guatramala City

A letter of application, also known as a cover

letter, is a document sent with your resume to

provide additional information on your skills

and experience. A letter of application typically

provides detailed information on why are you

are qualified for the job you are applying for.

Effective application letters explain the reasons

for your interest in the specific organization

and identify your most relevant skills or

experiences.

March 23, 2012

Mr. José Hernandez

Personnel Manager

Seguros “El Roble”

7 Avenue 5-10 Zone 4. Torre II

Guatemala City

Dear Mr. Hernandez:

Your advertisement in the current issue of the “Prensa Libre”, states you are seeling for a

secretarial bilingual.

I am 18 years old, graduated as a Bilingual Secretary from Instituto Guatemalteco Americano.

My speed in Shorthand is 80 words per minute, Typing 90 words per minute and computer

skills. I have had experience in translating into English - Spanish.

I am enclosing my resume for your knowledge. Any reference or additional information you

need I will be glad to furnish it to you. could you grant me an interview at any date and time you

consider convenient.

Sincerely yours,

Isabel Valenzuela

Manager

Enclosure

Copy: File

Isabel V.

Is a very sensitive process since it addresses the

trouble between the consumer and the institution.

This follow up letter should be carefully written

since it could elicit a negative response, which

could affect customer relations. Many institutions

have a high regard for the saying “The customer is

always right.”

This is completely true since the consumer is the

lifeline of a business. The letter should be written

without taking sides. The issue should be tackled

on neutral grounds to prevent favoritism.

Companies usually discuss the issue by first stating

the facts while taking consideration the feelings of

the consumer. The consumer should be given

almost respect when writing the letter.

Queens Boulevard

5 Avenue 45-90 Zone 12

Telephone: 24406784

Guatemala City

May 14, 2012

Ms. Astrid Melissa Flores

Administral Secretary

6 Avenue 12-90 Zone 4

Guatemala city

Dear Ms. Flores:

Thank you for the time and consideration you extended to me during my interview with you

yesterday.

I appreciate having had the opportunity to speak with you about my experience in related fields and

my future goals.

I shall look forward to hearing from you and wish to thank you again for your courtesy.

Sincerely yours,

Glenda Jolon

Manager

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A reference letter is provided for an

employee by people who are familiar with his

or her work or character and who have

positive remarks to make. The reference letter

can be employment-related, personal, or it can

attest to the character of the individual.

Employees will request a reference letter for

a variety of reasons that include both

employment and personal needs.

NATIONAL ORGANIZATION

2120 Oak Terrace

Guatemala, City

April 30, 2012

Ms. Alicia Herrera

The Vasquez Travel Agency

1402 Broadway

Guatemala, City

Dear Ms. Herrera:

Is a pleasure for me to provide the information you requested regarding Melissa

Valenzuela, and I hope that this information will be kept confidential.

Ms. Gonzales is a excellent person and has been a stock clerk and then a sales

assistant in my agency since November 1996. She always was punctuality in ours work

hours, including Saturday and sometime holidays, and has proven to be a hardworking

and trustworthy employee.

Sincerely yours

Melissa Flores

Proprietor

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Is a letter in which the writer assesses the

qualities, characteristics, and capabilities of the

person being recommended in terms of that

individual’s ability to perform a particular task or

function.

Recommendation letters are almost always

specifically requested to be written about someone,

and are therefore addressed to a particular

requestor.

Letters of recommendation are typically related

to employment, admissions to institutions of higher

education or scholarship eligibility.

AHMED ABUDAN TRAVEL, INC.

312 Lexington Avenue Guatemala, City

April 30, 2012

Ms. Alicia Herrera The Vasquez Travel Agency 1402 Broadway Guatemala, City

Dear Ms. Herrera:

Astrid Flores was a student in four years in my institute during the 2006-2007. She always was a good student and with a personality very good.

Ms. Flores always was a good student and when she worked in my institution to secretary her always demonstrated a personality very positive and with strategies very intelligent . She assignments were always executed with conscientiousness and punctuality. She was an enthusiastic participant in her work and helped to make the courses rewarding experiences for everyone else involved.

I can recommend Ms. Flores, without hesitation, for the position of assistant in your travel agency, and you can contact me at 23642542. Sincerely yours, Astrid Gonzales Proprietor Copy: File

Isabel V.

Inquiries: Request a Specific Type of

Information

(You may need copies of public records)

Get to the point. Mention the REASON for your

inquiry. Tell the reader exactly what type of

information you need and politely ask him/her

to send it to you.

Assure the reader you will pay any

customary fees that are involved. Provide a

brief explanation as to why you need this

information.

Mahoney and Milman, Inc.

6th Avenue 13-45, Zone 8

Guatemala, City

May 2, 2012

SONNY Manufacturing Company, Inc.

1951 Benson Street

New York, New York 10465

Dear Sir:

We intend to purchase a new office copier before the end of the fiscal year. We would like to consider an

SONNY copier and wonder if you have a model that would suit our needs.

Our office is small, and a copier would generally be used by only three secretaries. We run approximately

3,000 copies a month and prefer a machine that uses regular paper. We would like a collator, but rarely need to

run off more than 25 copies at any one time.

We would also like to know about your warranty and repair service.

Since our fiscal years ends May 31, 2012, we hope to hear from you soon.

Sincerely yours,

Astrid Flores

Manager

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A letter of order is a document that confirms

the details of a purchase of goods or services

from one party to another. It usually includes

more information about what you are ordering,

like quantity, model number, or color, the

payment terms, and the matter in which the

products are to be shipped. When the recipient

receives this letter, they will process the order

and send the merchandise.

GRAND PUBLISHING COMPANY

MONSERRAT SHOPPING center

P.O.B 222

Guatemala, City

April 15, 2012

The Nelson Company

Tower Parkway

New Heaven, Connecticut 06441

Gentlemen:

We need urgently the following merchandise to have in stock the necessary equipment for our

company.

10 boxes Pelikan Carbon Paper.

21 x 28.5 cm.

1 dozen 4 x 5 Sheets of 1/8”

clear Lucite

I am enclosing a check for $175.00 to cover part of the cost of the merchandise and shipping charges.

We will appreciate your prompt service.

Sincerely yours,

Isabel Valenzuela

Purchaser Department

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Once you have decided not to accept a job offer, you

should decline politely in writing or by email. You want to

maintain good relations with the company as you never

know when you may need them as a future contact in your

career.

The letter should be brief and to the point. Avoid

mentioning anything negative about the position or

employer. The letter does not need to focus on a specific

reason for not taking the offer. If you have accepted

another offer it is not necessary to state whose offer you

accepted and why you have accepted it.

Just thank the employer for their offer, express your

appreciation for their time and effort and formally reject

the offer.

Queens Boulevard

Second Avenue 2-48, Zone 12

Bayside, New York

May 2, 2012

Mr. Paul Smith

Nguyen Agency

1133 Third Avenue

Flushing, New York 11217

Dear Mr. Smith:

Thank you very much for considering me for the position of Job Title with Company Name.

However, I would like to withdraw my application for the job.

I sincerely appreciate you taking the time to interview me and to share information on the

opportunity and your company.

Again, thank you for your consideration and the time you shared.

Sincerely yours,

Astrid Flores

Manager

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A typical letter rejecting a job offer

because of the salary is gracious and short

but contains a clear rejection of the offered

position and a brief reason. Mentioning a

positive about the company, such as the

pleasantness of the interview experience or

the chances for career advancement, shows

the employer you seriously considered the

position and didn't interview with the

intention of wasting his time. You can

briefly mention you've accepted another

offer if you don't want to receive another

offer from the same employer.

Ahmed Abudan Travel, Inc.

312 Lexington Avenue

Guatemala, City

May 14, 2012

Dear Sir:

Thank you for the opportunity to meet with you and discuss your qualifications for the

position of Secretary Bilingual.

While we were impressed with your background and experience, we have concluded that

another candidate's qualifications more closely match our requirements. We sincerely regret

that we cannot offer you employment with our organization at this time.

You have our best wishes for success in locating the career opportunity you deserve. We will

retain your resume in our files to review for future openings for up to six months. In the event of

an appropriate available position, we will not hesitate to contact you.

We appreciate your interest and the time you have invested in interviewing with Excel

Automotriz Company.

Very truly yours,

Glenda Jolón

Manager

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Is important, because it usually isn't easy to

resign and stay on good terms with the company

you are leaving. Even if you hate your job and can't

wait to start your new job, it can be difficult to

resign diplomatically and tactfully. Well-written

resignation letters can help ensure your

resignation goes smoothly.

A resignation letter can help you maintain a

positive relationship with your old employer, while

paving the way for you to move on. You never know

when you might need that previous employer to

give you a reference, so it makes sense to take the

time to write polished and professional resignation

letters.

The Vasquez Travel Agency

1402 Broadway

Guatemala, City

May 14, 2012

Ms. Ruth Lopez

President

Excel Automotriz

4a. Avenue 5 Street Zone 1

Guatemala City

Ms. Ruth Lopez:

My twenty years ar Excel Automotriz have been rewarding, so it is with regret that I must submit my

resignation, effective May 30, 2012.

Thank you for the opportunities for professional and personal development that you have provided me

during the last five years. I have enjoyed working for the agency and appreciate the support provided me during

my tenure with the company.

I am prepared to remain at my duties for the next two weeks to ease the transition for my successor. Please

let me know if this is acceptable.

Sincerely yours,

Astrid Flores

Manager

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