saeto

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saeto

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Einleitung Seite 1

Objectives of the project

Improvement of trust-based transparency and quality in VET and in the labour market (Copenhagen/Brugge Process)

Preparation of VET institutions for accreditation according to EFQM or ISO.

Development of an IT based toolbox

Implementation of referential pilot projects

Quality in Business

Beyond ISO: EFQM

What does EFQM for me?

Self-Assessment

EFQM Software Support

Added Benefit of SAETO

GOA/ SAETO WorkBench

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Einleitung Seite 1

Quality in business

Training Organisations without an ISO 9000 series certificate will find it increasingly difficult to do business in a commercial environment.

Quality in Business

Beyond ISO: EFQM


Self-Assessment




ISO 9000 should be regarded as the minimum

Objective: surpass the specified requirements.

Challenge: develop effective preventive action disciplines and mechanisms - continual improvements

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Changes in the competitive situation

Market Expectations

MarketLeadership

MarketMembership

MarketEntrance

Training QualityTraining Quality

Customer SatisfactionCustomer

Satisfaction

CostsThe Right Classes


Training QualityCosts

The Right Classes

Training QualityCosts

The Right Classes

Customer SatisfactionCustomer

Satisfaction

Time to MarketTime to Market

Customer SatisfactionTraining Quality


Customer SatisfactionTraining Quality


Time to MarketTime to Market

Stakeholder Expectations and

Cont. Improvements

Stakeholder Expectations and

Cont. Improvements

End of the 80´s Today Tomorrow

Quality in Business

Beyond ISO: EFQM


Self-Assessment




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Beyond ISO: EFQM

Many organisations remain stuck in ISO 9000

What steps to take next on the improvement journey towards business excellence ?

Challenge: appropriate and easily understandable steps to move from ISO 9000 to excellence

Basis: EFQM Excellence Model.

Gap: ISO 9000 to EFQM

EFQM-based self-assessment is consistent to the European Common Quality Assessment Framework in Vocational Education and Training (CQAF in VET).

Quality in Business

Beyond ISO: EFQM


Self-Assessment




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What does EFQM do for me?

Measure the “temperature” in the company

Where are the pains ?

How do employees/stakeholders see it ?

Where can we gain something ?

Who can we learn from (benchmarking) ?

Quality in Business

Beyond ISO: EFQM


Self-Assessment




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What does EFQM do for me?

Opens the door to Excellence Awards (this in itself can be very motivating for the enterprise)

Business Excellence has a very strong ROI

Shareholder Value is higher in companies that regularly measure and improve using CAF / EFQM / MBNQA

Faster growth and better operative results

Quality in Business

Beyond ISO: EFQM


Self-Assessment




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74,5 75 75,5 76 76,5 77 77,5 78 78,5 79

Profit per employee

Return on total assets

Turnover per employee

Profit margins

% above industry median

Commercial benefit of excellence

Award winning companies

Quality in Business

Beyond ISO: EFQM


Self-Assessment




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How does Self-Assessment help me?

A comprehensive, systematic and regular review of all activities and results.

Allows to discover strengths and areas for improvement

Starting point for continuous improvement.

Quality in Business

Beyond ISO: EFQM


Self-Assessment




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How does Self-Assessment help me?

Participation of management Active involvement of core areas Information of all employees Avoid feeling of control Creating a common understanding of TQM

Investigate current status

Enable comparison

Identify strengths and weaknessesReasons

Improvement activities in the organisation

Assessment based on facts

Results can be compared wit others

Concept can be used in all areas of the

organisation

Advantages

Pre-Requisites

Quality in Business

Beyond ISO: EFQM


Self-Assessment




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Why an EFQM software support?

If you are serious about EFQM you must regularly assess your situation!

The saved costs of a single assessment in terms of time and personnel costs can already cover the costs of GOA.

The EFQM based Strengths and Weaknesses analysis will be linked directly into CIP and in line with your corporate strategy.

Quality in Business

Beyond ISO: EFQM


Self-Assessment




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The software “explains” the model as you go along: instead of reading a book on EFQM, the software leads you step-by-step

Quality in Business

Beyond ISO: EFQM


Self-Assessment




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“Home-grown” solutions (e.g. using Excel) cost at least as much as GOA, but are far less powerful and time-saving, and:

no updates,

no new features,

no changes as EFQM model evolves,

no anonymous analysis,

no automated distribution,

no expansion towards similar models

etc.

Quality in Business

Beyond ISO: EFQM


Self-Assessment




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The path to Excellence

Quality in Business

Beyond ISO: EFQM


Self-Assessment




Define StrategyDefine

Strategy

DetermineKPI’s

DetermineKPI’s

Assess& InquireAssess

& Inquire

DeployPolicyDeployPolicy

EvaluateEvaluate

Assessment ModelCAF, EFQM, ISO9004, „Fit for Excellence“, ...

Assessment ModelCAF, EFQM, ISO9004, „Fit for Excellence“, ...

StudentSatisfaction

StudentSatisfaction

PeopleSatisfaction

PeopleSatisfaction

TrainingEvaluationTraining

Evaluation360°

Feedback360°

Feedback

ProjectExcellence

ProjectExcellence

……

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People

Leadership

Partnership & Resources

Policy & Strategy

Processes

People Results

Society Results

Customer Results

Key Performance

Results

Team EfficiencyLOP Inventory

ObjectivesInnoMan Kultur

Supplier audits(Inquiry Prof)Basel II

CIP WorkBenchInnoMan ProcessProject Excellence Assessment

Objectives360° Management Feedback

Customer Inquiry

Inquiry Prof.

People InquiryOrganisational Climate

Quality in Business

Beyond ISO: EFQM


Self-Assessment


Added Benefits of SAETO


The EFQM Excellence Model

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Why an inquiry software?

EFQM calls for systematically obtained data

Inquiries can be carried out anonymously

Particularly important for satisfaction inquiries (Students, Personnel, Teams, 360° Management Feedback, ...)

Regularly conducted inquiries allow fast reaction to felt, “smaller”problems and thereby strongly improve Motivation

Satisfaction inquiries can be used as valuable input for continuous Improvement

Quality in Business

Beyond ISO: EFQM


Self-Assessment




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Electronic inquiries can be carried out quickly and at a very low cost

Automatic generation of reports and statistics on the push of a button

The knowledge bases included in saeto provide a sound basis on which contents and expressions can be tailored to organisation-specific inquiries

Quality in Business

Beyond ISO: EFQM


Self-Assessment




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Quality in Business

Beyond ISO: EFQM


Self-Assessment




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What is the added benefit of saeto?

Copenhagen Process: self-assessment will become the cornerstone of continuous improvement in education and training in Europe.

The European Common Quality Assessment Framework in VET (CQAF) requires continuous improvement.

SAETO meets all requirements of CQAF in VET.

Quality in Business

Beyond ISO: EFQM


Self-Assessment




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What makes saeto special?

European solution with multinational validation.

Integration of methodology, training modules and software, supported by an international partner network.

Product based on and licensed by EFQM & ISO

Solution compatible with:

CQAF: (European) Common Quality Assessment Framework

ANECA: Spanish National Agency for Quality Assurance and Accreditation

eduQua: Swiss quality certificate for ETOS

Gütesiegelverbund Weiterbildung: Quality Label Association for Continuing VET, Germany

LQW: Learner-oriented Quality in Continuing VET, Germany

Quality in Business

Beyond ISO: EFQM


Self-Assessment




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What is the benefit of the SAETO survey modules?

Extensive survey catalogues for stakeholder analysis

Modular structured to select short or in-depth surveys

Adaptable to specific and individual needs

Quality in Business

Beyond ISO: EFQM


Self-Assessment




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GOA/saeto WorkBench - Benefits

Conformity with EFQM model and always up to date

Supports methodology and structured approach with a systematic approach to the needs of Educational and Training Organisations

Reduces training effort for EFQM

Can be easily adapted to individual needs

Multi-lingual question catalogues

Quick and efficient Reporting

Follow-up on improvement suggestions using Balanced Q-Card

Quality in Business

Beyond ISO: EFQM


Self-Assessment



GOA/SAETO WorkBench

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Beneficiaries

SAETO offers benefits to all employees of educational and training organisations with special emphasis on managers & trainers through:

Continuously updated conformity with the EFQM model

Support of methodology and structured approach

Reduction of training effort for EFQM implementation

Easy adaptation to organisation specific aspects

Multi-lingual question catalogs

Quick and efficient reporting support

Follow-up on improvement suggestions (CIP, Balanced Q-Card extension)

Quality in Business

Beyond ISO: EFQM


Self-Assessment



GOA/SAETO WorkBench

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User statements

Dr. Paula Carioca, Director ICL Portugal:

«"A strong point of the (GOA) software is that it entirely eliminates the bureaucracy factor of quality management.

A further advantage observed by ICL is the savings which the use of the software provides, as well as its intrinsic value for money. In the opinion of ICL Portugal, the use of the AnaFact Software (a former version of GOA) allows savings of approximately EUR 15.000 per year in third-party expenses, and between 10% and 20% in quality department personnel costs."»

Quality in Business

Beyond ISO: EFQM


Self-Assessment



GOA/SAETO WorkBench

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Co-operation Possibilities

Quality in Business

Beyond ISO: EFQM


Self-Assessment



We invite additional test-bed

partners !

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Currant GOA/saeto WorkBench ETO Users

Quality in Business

Beyond ISO: EFQM


Self-Assessment



GOA/SAETO WorkBench

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Thank you for

your interest

saeto

Documents

Transcript of saeto