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TITULO DEL TRABAJO: SAGA FALABELLA: Reingenierade procesos.
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INDICE
1. INTRODUCCION........................................................................................4
2. ANALISIS DEL PROCESO...........................................................................5
3. SELECCIN DEL PROCESO.......................................................................5
4. ANLISIS DEL PROCESO ACTUAL..............................................................6
. TECNOLOG!A "UE SO#ORTA EL #ROCESO ACTUAL........................10
6. BENCHMARKING.....................................................................................12
7. PLANTEAMIENTO DE IMPLEMENTACIN.................................................12
8. CONCLUSIONES......................................................................................14
. BIBLIOGRA!IA.........................................................................................15
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RESU$EN EJECUTI%O
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$"/)&.
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* # $"/)& '" %"*)"%,*# '" (, #:"%+# '" 4.6 /"+"+.
&. INTRODUCCION
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A + :" (, *,'"#, %/, /)&%$,#$"+ ,(,#,+ * /,%*,+*&/& B"#"$$ '" I$,(, 9 MNG '" E+),=,.
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A*$,(/"#$" S,, !,(,-"((, $"#" /
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'. AN(LISIS DEL #ROCESO
2.1. M,*%& P%&*"+&
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%, 1 "+$< #$"%,', )&% $%"+ )%&*"+&+ G"+$# '"C&/)%,+ G"+$# L&;+$*, 9 G"+$# '" "#$,+. L, %
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Discrepancias en tienda. I#'*,'&% " %"", "()&%*"#$," '" #& *>&%/','"+ "# (, %"*")*# '"/"%*,'"%;, J*,#$',' #*&%%"*$, >;+*& #*&%%"*$& "$*.
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&/-%".
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0.). La4o3+ ac+3a2
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)&+$"%&%/"#$" +"% $%,+(,', , $%,:?+ '" $&'& "( ,(/,*?#
,+$, (, , '" '"+),*&.
. TECNOLOG!A "UE SO#ORTA EL #ROCESO ACTUAL
10
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L, G"+$# L&;+$*, *"#$, * "( +"#$" +&)&%$"
$"*#&(*&
.&. 5$S Ser,er 6 5are7o8 9. E2 cor+e Ing2es;
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9. BENC&%/,*# '" )%&'*$:',' 9 +"
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!%, 06 DAP )%&)"+$&
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!%, 07 D,%,/, '" -(&"+ )%&)"+$&
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!%, 08 L,9&$ P%&)"+$&
. CONCLUSIONES
C (, %"#"#"%;, '"( )%&*"+& '" '+$%-*# '" /,%*,+
"+)"*,(,',+ +" (&%,%< %"'*% "( $"/)& '" **(& , (,
$"%*"%, ),%$". E+$" (&%& +" ,(*,#,%;, "#>&*%"#$,% (&+ )&+-("+
*,/-&+ "# (, '"/,#',.
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#:"%+# " ,+*"#'" , 232000 +&("+ ,#,("+ 9 " +"
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)"%+,( )"%& * (, )%&'*$:',' ,#,', (&+
$%,-,,'&%"+ $"#'%
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