MARITZAVELAZQUEZcustserv20166
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MARITZA VELAZQUEZ 2627 Peaceful Hills Ave, N Las Vegas, NV 89032 702 917-0185 [email protected] Objective Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk. Skills and Abilities Office Management Teambuilding & Supervision Staff Development & Training Excellent Organizational Skills Ability to learn quickly Bilingual- Spanish Report & Document Preparation Policies & Procedures Manuals Strong Customer Relations Skills Word Processing and Typing 40wpm Work effectively as a team member or alone with minimal supervision AS400 program Self-motivated and flexible Reliable and Punctual Filing Data Entry Computer: Microsoft Word, Excel Experience Nick Mangan Insurance Agency, Farmers Las Vegas, NV 2012 to 2015 CSR Provide excellent customer service, provide customer with auto quotes, sale auto policies, and handle account payments. Loya Insurance Company, Las Vegas, NV 2011 to 2012 CSR Provide excellent customer service, provide customer with auto quotes, sale auto policies, clean, and handle account payments. Betty’s Billing Service, South Gate, CA 2009 to 2011 Manager Served as executive assistant to the management team, handled a busy phone system, functioned as primary biller to company
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Transcript of MARITZAVELAZQUEZcustserv20166
M A R I T Z A V E L A Z Q U E Z2627 Peaceful Hills Ave, N Las Vegas, NV 89032
ObjectiveDedicated and technically skilled business professional with a versatile administrative support
skill set developed throughexperience as an office manager, secretary, administrative assistant and office clerk.
Skills and AbilitiesOffice ManagementTeambuilding & SupervisionStaff Development & TrainingExcellent Organizational
SkillsAbility to learn quicklyBilingual- Spanish
Report & Document PreparationPolicies & Procedures Manuals Strong Customer Relations
SkillsWord Processing and Typing
40wpmWork effectively as a team
member oralone with minimal supervision
AS400 programSelf-motivated and flexibleReliable and PunctualFiling Data EntryComputer: Microsoft Word,
Excel
ExperienceNick Mangan Insurance Agency, Farmers Las Vegas, NV 2012 to 2015
CSRProvide excellent customer service, provide customer with auto quotes, sale auto policies, and
handle account payments.
Loya Insurance Company, Las Vegas, NV 2011 to 2012
CSRProvide excellent customer service, provide customer with auto quotes, sale auto policies, clean,
and handle account payments.
Betty’s Billing Service, South Gate, CA 2009 to 2011ManagerServed as executive assistant to the management team, handled a busy phone system,
functioned as primary biller to companyand ensured a consistently positive customer experience. Developed budgets and approved
expenditures to meet businessexpenses. Medicare Billing for different companies in CA.
Lutemi Medical Supply Inc, Carson, CA 2006 to 2010Office ManagerOver see daily operations, staff, opening and closing. Monitor activities to ensure customer receive
quality service and goods. Hire,train and evaluate personnel, developed budgets and approved expenditures to meet business
expenses. Knowledge of ICD-9HCPCS Codes, CMN, RX and Medical Records.
Money Mart Check Cashing, Los Angeles, CA 2004 to 2005Assistant ManagerServed as an assistant to the management team, generate up to 30 to 40 loans on a daily basis, western union transactions, verify checks thru bank system, handled large sums of cash, prepare deposits, verify customers identity, cash checks and ensured a consistently positive customer experience.
Education1st Academy School of Ins, Las Vegas, NV 2012
Property and Casualty LicenseUEI Technical College, Huntington Park, CA 2005Business Office Administration
