Presentation PBS

Fast | Reliable | Multilingual | Highly Scalable | Accurate Results

Be AHeAdSmart Outsourcing Services

Since 2005, we have managed numerous outsourcing projects, such as: Call Center services, Content Moderation, Data Entry & Online Research, Back Office Services, Social Media. We have built long-lasting partnerships with our clients and pride ourselves with a close to 100% client retention rate.

We are a business process outsourcing (BPO) company located in Bucharest, Romania, providing quality outsourcing services that result in increased productivity, customer satisfaction and lower costs for our customers in Germany, Switzerland, Sweden, Finland, Italy, Belgium, Austria and Romania.

We completely understand the outsourcing business and are well aware that transferring a portion of your business to an unknown company in a foreign country requires a leap of faith from your side. That is why we are fully prepared to make things work impeccably and make you feel comfortable with outsourcing your business processes to us.

Who We Are

2 | Pro Business Communication Services | www.pbservices.ro

We cater to clients from various countries and industries, in the following languages: German, French, Italian, Swedish, Finnish, Dutch, English, Hungarian and Romanian. We are very familiar with working for clients from business sectors such as information technology, telecommunications, online

retail, logistics, transportation, real estate, accounting, banking and insurance. Our past projects include clients ranging from small companies to large corporations, both in Romania and abroad. We are experienced in working both with start-ups and with well-established companies.

Customers Portfolio

Call Center Services

Inbound Call Center Services

Because today’s consumers are more demanding than ever, we have professional teams available at all times and ready to provide immediate service to any of your customers. We use a sophisticated interactive voice response (IVR) system that collects information from the callers and correctly delivers the call to the operator that is most suitable to handle the case. We have years of experience with inbound projects ranging from help desk services to customer support services to order taking services or message dispatching services.

Outbound Call Center Services

Our expertise in outbound call center services covers a wide range of lead generation and appointment scheduling projects, plus a plethora of database updating projects, follow-ups and surveys. We have advanced technical platform and connections to various providers, fact which enables us to configure the most cost-efficient solutions for our clients.

Our experienced operators and their dedicated managers can handle virtually any outbound or inbound project you might have in mind. The technical equipment is up-to-date and highly scalable, in order to accommodate any demands our clients might have.

We fully understand the importance of customer service as a great potential of long-term revenue growth for your com-pany. An excellent customer experien-ce is the cornerstone to both retaining current customers and increasing your customer base. Whether they need a singular service or a complete solution, we help our customers grow in revenu-es, not in staff.


Content Moderation

Pre-moderation

Pre-moderation means that all user content is moderated before it appears online. Our professional pre-moderation services provide our clients with high-level control over what appears on their platforms. We employ pre-moderation when it is crucial to validate the entire content before it is published. We can also pre-moderate non-text content, such as images, video and audio recordings.

Post-moderation

Post-moderation implies that the content appears online once it is generated by the users and is only moderated afterwards. We employ post-moderation for projects where immediacy of content is vital, such as in chat-rooms, forums or gaming communities. By using our post-moderation services, our clients make sure that content is delivered in real time, giving their communities the expected speed of interacting on the web, while also ensuring that content still is filtered for inappropriate elements.

Because user-generated content is perpetual, we provide our clients with moderation services that are carried out without interruption every day of the year due to flexible adjustments of operators during peak times. Regardless of the volumes or types of content to be moderated, our multilingual teams are always on top of the situation.

Whether you are running an online communi-ty or you are relying on content geneated by your website’s visitors, you are generally exposed to the risk of inappropriate user-generated content being published on your platform. That includes, but is not limited to, profanity, racism, violence, nudity, false information, spam and outdated in-formation. Moderation is the review of user-gen-erated content, followed by the decision to pub-lish, edit or delete the content. The online content moderation services that we usually offer to our clients fall within two types: pre-moderation and post-moderation.



data entry & Online Research

Our high-quality data entry services are focused on gathering and integrating various types of data into meaningful and valuable collections of information. Working with us, you are provided with the best advice for designing and implementing web research projects that deliver the information you need to make business-critical decisions. Our internet research teams are specialized in identifying sources of information over the web that are then manually or (semi)automatically harvested. The data that we gather this way are then enriched and integrated into collections or databases.

Quality assurance

We have various processes in place to ensure the best possible quality for our clients. The data we deliver are routinely checked twice before submission, both automatically and manually.We assign project managers to all our projects, large or small, in order to make sure that our standards are met by every piece of information that we work on.

Confidentiality

The security of information is of utmost importance to companies that outsource their data entry needs. That’s why we go to great lengths to guarantee complete confi-dentiality and security of the information that we process for our clients. At request we sign, we sign a non disclo-sure agreements that high-light the measures that we take to ensure the confidenti-ality of the data we work with.

Competitive pricing

Our data entry services come at affordable costs that fit conveniently into most budgets. For new projects, we usually present our clients with more pricing schemes to choose from. Price calculations are transparent to our clients, so that they understand how their money is spent and how they can get the best quality in return for it.

We leverage the advantages of our location in Romania to provide very good technical skills for cost-effective, reliable solutions for your online research needs. We are very efficient in what we do because of three reasons: quality, confidentiality and pricing.

Back Office Services

Although the operations of a back office are seldom prominent, they are a major contributor to the success of a business. Because back office operations affect the costs of running a company, it is advisable that these be carried outside the headquarters, in areas or countries with lower labor costs and more affordable rent.

We are here to help you reduce costs and increase operational efficiency. You can outsource to us your labor-intensive operations such as basic accounting, human resources and IT support.

Accounting

We are very efficient in taking care of your accounts payable and accounts receivables tasks. Also, we can help out with billing, customer invoicing and reporting. Other related areas where we are proficient are customer information maintenance, invoice entry and verification, credit verification and debt collection.

Software testing

We help companies of all sizes with the release of their apps and web projects, while keeping their testing costs in check. We take the burden of testing away from project managers allowing them to focus on managing projects. Our apps and websites testing services are used by companies to make sure they function properly and deliver the desired user experience.

Human resources

By outsourcing your basic human resources processes to us, you can enable your team to focus on sttrategic HR areas such as human capital management.We can take care of tasks such as resume screening, interview scheduling, benefits administration and payroll processing.

By allowing us to manage your key non-core functions, you can concentrate your efforts on maximizing your core business, which is essential to businesses that are aiming for growth. Experience our services to discover why we are the ideal choice for businesses looking to outsource their back office operations.


Social Media

Our social media services help our clients in the process of gaining website traffic, attention or even sales through social media platforms. The strategy that we use is centered on creating and promoting content that attracts readers and encourages them to share that content across their social networks. For most of the clients that use our social media services, we build a social strategy first and then we implement it by creating social media profiles across all major platforms and by managing the communities that are built around them.

Strategy and planning

The first thing we do for our clients is to create a strategy for their social presence. We base this on their marketing goals and the audit of their current social efforts. After we custom tailor a social strategy, we map out a de-tailed plan for implementing the desired strategy.

Social media profiles

The implementation of the plan usually starts by build-ing up a visible presence on platforms like social net-works and (micro) blogging services. For each platform (Facebook, Twitter, YouTube, Instagram, Google+, Linke-dIn, Xing and many more), a unique “voice” must be used: a voice that speaks the right words to the right people at the right time.

Community management

Clients who already have a significant social presence usually get a lot of reaction from their followers. Our competence in social media services helps them manage and grow the communities of users that are engaged with their social media presence. They might receive tons of comments, a huge amount of replies, shares and retweets, thus requiring proper han-dling of each such reaction.

No matter the size of your online community, our multilingual teams are always there to help out. We are online each day of the year and we speak most of the wide-spread languages, so we can interact professionally with most of your followers.


Pro Business Communication ServicesBl. Dacia 153-155, 020057, Bucharest, Romania

[email protected] / www.pbservices.ro

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