EXPERIENCE MAPPING

Experience mapping is a strategic process of capturing and communicating complex

customer interactions. The activity of mapping builds knowledge and consensus

across your organization, and the map helps build seamless customer

experiences.

Experience mapping is a strategic process of capturing and communicating complex

customer interactions. The activity of mapping builds knowledge and consensus

across your organization, and the map helps build seamless customer

experiences.

Experience mapping is a strategic process of capturing and communicating complex

customer interactions. The activity of mapping builds knowledge and consensus

across your organization, and the map helps build seamless customer

experiences.

Experience mapping is a strategic process of capturing and communicating complex

customer interactions. The activity of mapping builds knowledge and consensus

across your organization, and the map helps build seamless customer

experiences.

TROUBLE SPOT

LOW POINT

HIGH POINT

ADAPTIVE PATH'S GUIDE TO

EXPERIENCE MAPPING

TROUBLE SPOT

LOW POINT

HIGH POINT

ADAPTIVE PATH'S GUIDE TO

EXPERIENCE MAPPING

TROUBLE SPOT

LOW POINT

HIGH POINT

ADAPTIVE PATH'S GUIDE TO

EXPERIENCE MAPPING

• 20 Minutes - Individually define each element of the developer experience

• 20 Minutes - Synthesize Ideas into one flow, create “experience line”

• 20 Minutes - Identify Opportunities